Acorn Estate Agents is a prominent estate agency operating in South East London and North Kent. The company specializes in providing a comprehensive range of property services, including residential sales, lettings, and property valuations. With 40 offices strategically located across South London, Kent, and Medway, Acorn Estate Agents caters to a diverse clientele, including first-time buyers, property investors, and sellers looking to maximize their property's market value. In addition to traditional estate agency services, Acorn Estate Agents offers innovative solutions such as property auctions and market intelligence through AcornIntel. The company is committed to supporting local communities and enhancing literacy through initiatives like the ABC Book Club. By connecting clients with expert advice and a wide selection of properties, Acorn Estate Agents aims to meet the varied needs of their customers in the competitive real estate market.
Acorn Estate Agents receives a mixed response from customers, reflecting both commendable service and significant shortcomings. Many reviewers praise the professionalism and helpfulness of staff, particularly at branches like Rainham and Gravesend, highlighting agents like Kieran, Mark, and Chloe for their supportive and proactive approach.
Positive experiences often mention effective communication and a smooth sales process, with several customers expressing a strong recommendation for Acorn. However, a substantial number of negative reviews criticize the company's property management, citing unprofessionalism, poor communication, and a lack of follow-through on inspections and tenant management. Landlords express frustration over ignored emails and inadequate service, leading to a lack of trust.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 498 | 100% | -3.7 | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 2 |
| Feb 25 | 3.8 | 4 |
| Mar 25 | 3.0 | 6 |
| Apr 25 | 3.0 | 2 |
| May 25 | 3.1 | 14 |
| Jun 25 | 3.5 | 15 |
| Jul 25 | 5.0 | 4 |
| Aug 25 | 4.0 | 3 |
| Sep 25 | 5.0 | 2 |
| Oct 25 | 1.0 | 4 |
| Nov 25 | — | 0 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 498 most recent reviews.
“Great customer service and dedication from the team”
“They are so incompetent”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 2.3 out of 5 (poor) | 2.1 out of 5 (poor) | +2% | 498 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Acorn Estate Agents is #5 of 5 on overall rating in this group. On delivery, Home Store + More scores higher (4.8 vs 2.1).
498 reviews of Acorn Estate Agents. Filter by what matters to you.
The worst letting property management I have worked with. My property manager goes for weeks without contacting you, emails ignored, property in a bad state and no responsibility to help you. I have chased my property manager for months now, you call the head office it seems either your messages are not passed on. The worst experience!
Looked at a commercial premises through Acorn. Kept waiting around for them to send information to me. Then, I saw it was "under offer". Didn't tell them I'd noticed this, just kept chasing them for the information, which they kept saying would be along shortly. Quite clearly, in the usual vein of the arrogant and low IQ estate agent, they were playing me, keeping me hanging on the back burner. The property has now been "under offer" for 5 months. I could of been in there by now. This seems detrimental to the requirements of the vendor but, hey, when has an estate agent ever cared for anyone other than themselves?
I had to change my estate agent as the previous one was not great at communication for the sale of a property. Jake the team at Acorn, took over and seemed more proactive and kept you up to date even if there was no good news to share which is key. My main point of contact was Dammy who was friendly and would keep you updated. When the transaction was close to completion they saw this through to the end which was much appreciated.
Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. !
Quick answers to the questions people ask most.
Acorn Estate Agents typically offers property sales, lettings, and rental management services. They may also provide property valuations, market appraisals, and guidance throughout the buying or selling process.
Office hours vary by location and may change seasonally. Please contact your local Acorn Estate Agents branch directly or check their website for current opening times and availability.
You can contact Acorn Estate Agents through their website contact form, by calling their office phone number, or by visiting their branch in person. Contact details are typically available on their website and property listings.
Most estate agents handle primarily residential properties including houses, flats, and apartments. For information about commercial property services, it's best to contact your local branch directly to confirm what they offer.
Property valuations can typically be booked by calling the office, filling out an online form on their website, or visiting the branch in person. Many estate agents offer free market appraisals for properties you're considering selling.
Coverage areas vary by branch location and business model. Contact your nearest Acorn Estate Agents office to confirm which neighborhoods and postcodes they serve for sales, lettings, and property management.
Many estate agents provide property management services including tenant finding, rent collection, and maintenance coordination. Contact Acorn Estate Agents directly to inquire about their specific landlord services and management packages.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 39% are 1–2★.
Lamar Hamilton & Kevin Ashton were absolutely fantastic throughout our sales process! They kept us informed and always helped when it came to managing information between ourselves and our buyers. Great customer service and dedication from the team. I would strongly recommend and would work with them again without any hesitation!
The staff at the Acorn Rainham branch are a credit to the sector, from our initial talks with Kieran through to Mark and Remmi when completing. They all went above and beyond to make sure we was fully satisfied and always kept us updated. In this process we had dealt with several estate agents and by far Acorn Rainham were the best. If we were to need an estate agent again. Acorn Rainham would be our top choice and would highly recommend them. Well done Mark, Kieran and Remmi Thankyou so much Lee & Alice
I have dealt with multiple estate agents in the past, and I found the staff at Acorn Rainham branch exceptional. Mark and Kieran were professional as well as very friendly and easy to get on with. They kept me informed the whole time, which other agents have not. I would use them again in the future
I had an excellent experience with Acorn Real Estate Group, and I want to especially thank Mark, Kieran, and Remmi for their outstanding support throughout the process. From start to finish — and particularly up to the exchange of contracts — their professionalism, responsiveness, and dedication were second to none. They kept me well-informed at every stage, provided honest and clear advice, and were always available to answer my questions promptly. It’s rare to find a team so committed to client satisfaction. Thanks to their hard work, the process was smooth and stress-free. Highly recommend Acorn and this fantastic team for anyone looking for reliable and genuinely supportive estate agents.
I found the process of selling my flat through acorn easy. Both Kevin and Lamar were very professional, responded quickly,and impressed me with their knowledge of the market in the area, and also honestly guided me on the best price. I also found their colleague Katie really great - she kept me in the loop and was always responsive. Will definitely use again!
Appalling service from Acorn in Gravesend. My husband and I were the buyers, for a property, that Acorn Gravesend were marketing. My husband and I made an offer, for the property we liked and Acorn informed us that if we wished for our offer to be accepted, by the sellers, then we would need to use Acorn/Langford & Russell as our agents. As we loved the house, we agreed to proceed with this condition. Thereafter we made a second visit, to the house we was buying, and we asked the sellers if this was the case … which they stated was not the case and in fact would of preferred we used Wards (which was already lined up) as they are a lot more efficient etc. Along side this, during our sale/purchase, we kept receiving phone calls from the Gravesend office stating we need to amend the price of our property, in order for us to proceed with the onward purchase. However Acorn should have had no involvement regarding the sale of our property because Langford and Russells’ Swanley branch were the appointed agent for our sale albeit that did not stop Acorn from pestering us and nagging us to drop our sale price! Acorn also claimed that in order for our property to go to the top of the marketing list on “Rightmove”, we need to drop the sale price by 2%, I did some research for this and also my husband being a surveyor knew that this was not the case! Acorns team lied time and time again throughout the sale/purchase and treated all parties involved in the transaction as if we are fools. Not only were they poor with the above but also communication (never received a call back etc, when promised), care and support for the elderly couple we were buying from. Once they got their “sale acceptance” they did not do anything more, considering their high fees! Crooks to say the least but unfortunately estate agents are not a regulated firm so they are going to do whatever they can to get their fees. Especially to vulnerable people! Overall I would be extremely careful with what you are told and if using this estate agent then ensure to exchange numbers with the seller/buyer in order to check that what you are being told by Acorns team is correct.
We recently sold our Flat and bought a new one and had a fantastic experience with Acorn. The process was smooth from start to finish, and I couldn’t be more satisfied. A special thanks to Lamar and Katie, who were absolutely amazing—professional, responsive, and genuinely helpful every step of the way. Highly recommended!
Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. ! THIS COMPANY IS A TOTAL JOKE AND SHOULD BE BANNED IN THE UK FROM SELLING PROPERTY AND RIPPING CUSTOMER OFF SELLING £8000 FEE PEOPLE WALK AWAY FROM THIS COMPANY THIS COMPANY IS A 0. IT A SHIT COMPANY THE COMPANY HAS BEEN REPORTED AND ACTION WILL BE TAKEN SERIOUSLY
There were moments that showed potential, but overall it felt clunky, inconsistent, and disappointing.
Godefroy was very friendly and approachable. He was very communicative and was always available to discuss the sale process and give advice. He was a great listener and had a high attention to detail. In the end he got me the sale outcome I wanted and I was very happy so thank you Godefroy for all your hard work!
To Mark and Kieran What can I say... I've always sold through purple bricks as I thought it was a lot of money to give to an agent. But after the last week you and your team hsve been amazing. This last few days with the bottom of the chain not very pro active, your team have pulled it through and it hasn’t been easy . Your constant calls emails and communication and patience's ! has been spot on. We are both extremely impressed with the honestly of the team. I have always known what's happening where which cant be easy with a chain. With the way solicitors are now with being afraid of being sued, we seem to have indemnities and waivers all over the place. such a night mare. I would highly recommend your company and above all your team with there professionalism,( even calling me out of hours on there mobile wow to keep me updated on the progress ) So Glad you cold called me that day back in February. Patty
Looked at a commercial premises through Acorn. Kept waiting around for them to send information to me. Then, I saw it was "under offer". Didn't tell them I'd noticed this, just kept chasing them for the information, which they kept saying would be along shortly. Quite clearly, in the usual vein of the arrogant and low IQ estate agent, they were playing me, keeping me hanging on the back burner. The property has now been "under offer" for 5 months. I could of been in there by now. This seems detrimental to the requirements of the vendor but, hey, when has an estate agent ever cared for anyone other than themselves?
Acorn did a first rate job selling my property. The process had several twists and turns, including the loss of initial purchaser whilst the team at Acorn provided sound advice and pragmatic solutions. I was happy with their service and recommend to others. Lamar Hamilton led the transaction.
Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. !
Property viewings can typically be arranged by calling the office, booking online through their website, or contacting the agent listed on the property details. They will coordinate a convenient time for you to visit the property.
Required documents vary depending on whether you're buying or selling and your specific circumstances. The estate agent can provide a checklist of necessary paperwork and guide you through the documentation process.
Most estate agents work with buyers at all experience levels, including first-time buyers. They can often provide guidance on the buying process and may have connections with mortgage advisors and solicitors.
Sale timeframes vary significantly based on market conditions, property type, location, and pricing. Your local agent can provide insights into current market conditions and average sale times in your specific area.
Cancellation terms and notice periods will be outlined in your signed agreement with the estate agent. Review your contract for specific terms, or contact the office directly to discuss your situation and available options.
Acorn Estate Agents is a prominent estate agency operating in South East London and North Kent. The company specializes in providing a comprehensive range of property services, including residential sales, lettings, and property valuations. With 40 offices strategically located across South London, Kent, and Medway, Acorn Estate Agents caters to a diverse clientele, including first-time buyers, property investors, and sellers looking to maximize their property's market value. In addition to traditional estate agency services, Acorn Estate Agents offers innovative solutions such as property auctions and market intelligence through AcornIntel. The company is committed to supporting local communities and enhancing literacy through initiatives like the ABC Book Club. By connecting clients with expert advice and a wide selection of properties, Acorn Estate Agents aims to meet the varied needs of their customers in the competitive real estate market.
This profile hasn't been claimed by the business owner.
