Actiph Water is a UK-based company specializing in the production and distribution of alkaline ionized water. The brand offers a range of products designed to promote hydration, including their flagship pH9+ alkaline water, available in various packaging formats such as bottles and cans. Actiph Water is committed to sustainability, utilizing BPA-free and 100% recyclable materials for its packaging. Targeting health-conscious consumers, Actiph Water caters to individuals seeking enhanced hydration solutions. The company also offers Activit, a sugar-free sparkling vitamin water enriched with essential vitamins and minerals. With a focus on quality and health benefits, Actiph Water provides an accessible option for those looking to improve their hydration habits while enjoying a refreshing beverage.
Actiph Water receives high praise for its refreshing taste and quality, with many consumers noting that it is easy to drink and beneficial for digestion. Reviewers appreciate the prompt delivery and good customer service, often highlighting the product's effectiveness in hydration, especially for those with specific health needs.
However, there are significant concerns regarding delivery issues, with multiple customers reporting incomplete orders and poor communication from the company. Some individuals also express dissatisfaction with the product's claims about its alkalinity and the addition of minerals, which did not meet their expectations. Overall, while many enjoy the water and commend the service, the recurring delivery problems detract from the overall experience. The sentiment leans positive, but the delivery issues are a notable drawback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 292 | 100% | -1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 2.0 | 1 |
| May 25 | 1.0 | 2 |
| Jun 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 292 most recent reviews.
“I'm currently waiting for my next delivery to arrive”
“Empty promises 2 days promised delivery but never happened”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 292 |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: Actiph Water is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.4).
292 reviews of Actiph Water. Filter by what matters to you.
I ordered this as their Instagram advert quotes "no heartburn, no reflux" So I've been drinking this constantly ordering a box of 24. And have experienced no improvement at all of my acid reflux sadly. Taste is fine so I've been able to get through it but I've just paid £20 for water that tastes as good as my tap (which is filtered) and no other benefits. So I feel a bit stupid falling for the social media marketing.
Empty promises 2 days promised delivery but never happened. I now remember why I cancelled the previous order many moths ago. Yep. They didn’t deliver. Obviously don’t value their customers and now I think I will cancel again. . I received your reply which was amusing and confusing. The order was placed under my Name Docherty Order was placed on Amazon
The bottle claims pH 9+ but when tested with universal indicator strip the pH was 7 - which is neutral and indistinguishable from tap water.
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I ordered twice and both times there were significant delivery issues. The first time only 1 of the 2 boxes were delivered. No communication from Actiph. I had to chase them to find out that a box had been damaged in transit, and I had to chase again to find out when the replacement would be delivered. More issues with the second order which resulted in a complaint to Actiph. I sent the complaint addressed to the Manager 2 weeks ago, no-one bothered to reply. Update 15.02.24 in reply to Actiph Water's response: No-one from Actiph Water has contacted me since, especially since you have not requested my email address nor my order details, so that's a lie! Also your response doesn't excuse the fact that I still had to chase you repeatedly for a second delivery date once I informed you that my order was missing. Why do customers have to contact you about missing/faulty deliveries? As an internet based business you should be checking orders have arrived safely, contacting customers if not. It seems you are happy to take our money but don't care if we receive the goods. Judging by the numerous bad reviews, missing and broken Actiph packages happen all the time. Why would you employ a delivery service who regularly break your products and don't tell you about it? Also from research, I've discovered that your method of creating ionised water is not good and there are better options out there. I do not recommend Actiph Water, they obviously don't care about their customers. Further to my earlier update in light of Actiph's response 16.02.24: So you admit that you received my complaint but still chose to ignore it. This firmly falls into the 'don't care' category. What do you call a company who keep saying they have contacted you when they have not? Nothing in my spam folder. I have not received notification of a refund either...... I think that fully justifies my use of the word 'liar'.
I recently had a very disappointing experience with Actiph Water. After making my purchase, I was looking forward to trying their product. However, my order never arrived. Upon contacting the delivery company, I was informed that my package was damaged in transit. They advised me to reach out to Actiph Water for resolution. Regrettably, my attempts to communicate with Actiph Water have been met with silence. Despite several emails seeking assistance and a resolution, I have not received any response. This lack of communication and customer support is extremely frustrating. It’s disheartening when a company does not stand behind their delivery process or engage with customers facing issues. A simple acknowledgment and proactive approach to resolving such matters would greatly enhance the customer experience. I am left feeling neglected as a customer and would caution others about the potential challenges of dealing with Actiph Water, especially regarding their customer service and handling of delivery issues.
Nothing is special in this water. Also over price..
No delivery two weeks after the order.
Do not trust this company to take money out of your account on a subscription service, you point blank do not receive your goods and the customer service is shocking unless you are willing to chase them up repeatedly for weeks you will not get your deliveries. It’s a shame because it’s actually a great product but the service and trustworthiness of the company is very poor, I do not recommend.
Second Part of Order has still not arrived apparently good old DPD have lost it. Promised a replacement still waiting on it arriving. Funny I order another order and paid for that order and that has arrived already. A replacement order should be sent out as a priority poor customer service The replacement order has now arrived Damaged only 8 Bottles instead of 12 water in the box along with Glass all wrapped in DPD tape what a joke
Terrible delivery been waiting well over 1 week
Only part order received. 2 boxes of 12 damaged due poor packaging. Received email stating replacement arriving Monday,still waiting on Thursday
Very long time to delivery
Bad, delayed, lies, more delays, more lies
Order was placed a week ago and email received after placing order states it will take 2-3 business working days. Not received order or a date of when I will get my order.
I have a subscription with Actiph Water. The money has been taken from my account and I have not received my order nearly two weeks later. I will be requesting where is my order and will be cancelling my subscription.
I love Actiph Water and I can’t complain about it. BUT DPD delivery has delivered in the wrong place and waiting for them to apologise to me. I am writing this not to complain about actiph water I am complaining about DPD delivery service it’s not the first time this has happened they delivered to the wrong place and did not even say sorry for the inconvenience the person who it was delivered to brought it over him self.
Actiph Water is a UK-based company specializing in the production and distribution of alkaline ionized water. The brand offers a range of products designed to promote hydration, including their flagship pH9+ alkaline water, available in various packaging formats such as bottles and cans. Actiph Water is committed to sustainability, utilizing BPA-free and 100% recyclable materials for its packaging. Targeting health-conscious consumers, Actiph Water caters to individuals seeking enhanced hydration solutions. The company also offers Activit, a sugar-free sparkling vitamin water enriched with essential vitamins and minerals. With a focus on quality and health benefits, Actiph Water provides an accessible option for those looking to improve their hydration habits while enjoying a refreshing beverage.
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