Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.3	292	100%	-1.7	● Low

4.3 / 5 overall

292 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jun 2025.

Last 3 months: 2.5▼ 1.7
12-month avg: 3.3
All-time: 4.3
Category avg: 4.1

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Delivery	Service	Quality	Trend	Reviews
Actiph WaterThis company	4.3 out of 5 (good)	100 out of 100	4.1 out of 5 (good)	4.4 out of 5 (good)	4.5 out of 5 (good)	—	292
Copenhagen Coffee Dealers	4.7 out of 5 (good)	100 out of 100	—	4.9 out of 5 (good)	—	—	51
Justy	3.8 out of 5 (good)	100 out of 100	—	—	—	—	25
FIJI Water	2.8 out of 5 (fair)	67 out of 100	—	—	—	—	6
RYZE Superfoods	4.6 out of 5 (good)	100 out of 100	3.1 out of 5 (fair)	4.2 out of 5 (good)	3.9 out of 5 (good)	—	1,000

Bottom line: Actiph Water is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.4).

Sophie Sweatman

1 review

Oct 29, 2021

Because People Want Water Actiph make Minus Effort

I have updated the rating in view of my overall experience and the gracious response from Actiph water showing my feedback had been received and understood. The neighbour had my water, which Actiph water had refunded over the kerfuffle. The address on the website was incorrect, which meant Yodel and Startup were correct. An address drop down for my postcode would prevent this as the address sent to didn't exist, therefore must have been a typo writing numbers in. More familiar with website, I may resubscribe when website updated. Here is my original review, which Actiph respond to: I had to cancel as Actiph didn't spend a second on their communications. I signed up for a monthly subscription for water. The confirmation said "next delivery 26 November" and there was no mention of first delivery. I emailed and got an unhelpful reply, which didn't answer my question, asked me 2 irrelevant ones and said it was printed in their policy that first delivery was 2-3 days. Now i am 5 days past and seemingly nothing to tell me what or when I will get a delivery. Emails drag out time consumingly and distractingly over days. Their responders are unable to understand a simple question "when is my delivery due to reach me?" It is not possible to have a quick 2 way conversation to know what is happening. I received an email vaguely saying I had subscribed and provided links to manage my account. Their login could not be worse and more inaccessible. It flicks to a tiny form asking for email and then password with "forgot password" cramped into a tiny box. It took 3 goes to stop it asking me to reset password as there wasn't space to put it in. Even though I had been emailed, it claimed not to recognise my email. The process appeared to face this problem more than a simple, quick clean login. So, forgot password > don't recognise email > trouble accessing subscription > email login link > in. Could not be more inconsiderate of my time. 3rd email repeats unhelpful dismissive lack of information - why bother? - just stressful and demeaning. I suggested the first thing a customer or subscriber wants to know is "when is my order arriving" NOT tucked in small print. Once in my account, there are no navigation signposts. I prod around and find a way to unsubscribe. I am not giving my money to any company who cannot be bothered to communicate and are not interested in their customers. Stolen time, stress and for nothing. The other expectation to manage after a purchase is how will be notified. I got a fishy text from "STARTUP" giving a Yodel tracking number. More waste of my time and stress. So: I get a text saying an item will be delivered by yodel. I don't touch unidentified links in texts. Then I get another saying the item has been delivered. Not to my flat. I call Yodel, they ask for admin I don't have as I want to ask a quick question. Nope, goodbye and it hangs up. I try again and enter number. Informed my item is delivered. No way of speaking to anyone. This could be my first delivery. Minus communication of any sort or consideration. Words are free to use and any company in operation must ask what customers need to know. They have such an awful process and are a brick wall, which is why they can't be spoken to on the phone. Always a bad sign to me.

Report

Month	Average	Reviews
Jan 25	1.0	1
Feb 25	5.0	3
Mar 25	5.0	1
Apr 25	2.0	1
May 25	1.0	2
Jun 25	3.7	3

Actiph Water reviews & trust report

Actiph Water has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 235 positive reviews

Top complaintsof 44 negative reviews

How it compares

Reviews

Customer reviews (292)

Great product shame about delivery partner

He waited

Very prompt service.

Good water innit

Alternatives to Actiph Water

Copenhagen Coffee Dealers

Justy

FIJI Water

RYZE Superfoods

Pure Pet Food

Webbox Pet Food

The CrowdTrust Experience⭐

Clean and fresh mineral flavour

Delicious and quick delivery

Good service and communication

It is really good but it is costly for…

Nice water

Because People Want Water Actiph make Minus Effort

Always on time

Way too expensive

About Actiph Water

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