Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 43 |
| Sep 24 | 1.5 | 33 |
| Oct 24 | 2.4 | 34 |
| Nov 24 | 1.6 | 23 |
| Dec 24 | 1.9 | 21 |
| Jan 25 | 2.3 | 19 |
| Feb 25 | 2.1 | 17 |
| Mar 25 | 1.9 | 20 |
| Apr 25 | 1.4 | 25 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.7 | 31 |
| Jul 25 | 1.7 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“SO FREUNDLICH UND ESSEN UND TRINKEN WAR KOSTENLOS”
“Horrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | −16% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Aegean Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.4).
500 reviews of Aegean Airlines. Filter by what matters to you.
Sowohl auf meinem Galaxy A13 als auch auf dem Google Pixel 9 war es nicht möglich, mich in der App zu registrieren. Auch ohne App hat der im März gültige Code nicht gefunzt. Der erste Versuch hat bereits vor ca 2 Wochen stattgefunden und danach habe ich die Airline per Email informiert. Bis jetzt habe ich keine Antwort erhalten.
So ein Mist! Habe für meine Mutter für den Rückflug eine Unterstützung und Hilfe telefonisch gebucht also einen Rollator Service. Sie ist im Urlaub gestürzt und war für den Rückflug darauf angewiesen. Im Flughafen angekommen weder Hilfe noch Rollator obwohl mir telefonisch Ja gesagt wurde, dass ich mir keine Sorgen machen muss etc. … Einmal und nie wieder über diese Fluggesellschaft!
Tolles Flugerlebniss! Nettes Team ,nette Crew,tolles essen! Bei allen anderen Flügen mit Lufthansa und anderen Airlines kriegt man wenn man Glück hat ein trockenes mini Brötchen,aber bei Aegean kriegt man alles mögliche und in herausragender Qualität. Der Kundenservice,die Hotline der Aegean Airlines in Athen ist super! Schnelle Hilfe und sehr freundliches Personal! Danke an Hr. Vassiliadis und Hr. Gogos für die schnelle Hilfe!
Quick answers to the questions people ask most.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Gutes Rundumservice, kompetente Crew
This is the slowest app and most confusing. I was trying to check for an hour and the apple wallet was not opening.
Nachtrag zu meiner Bewertung bezüglich verweigertem Web Check In und verweigerter Meilengutschrift: Auf meine Beschwerdemail kam nur ein kryptischer Automailer auf Englisch und Griechisch, der suggeriert, dass die Mail ignoriert wird. Daraufhin habe ich ein Einschreiben nach Frankfurt geschickt. Dieses kam heute zurück mit dem Vermerk: Wurde nicht abgeholt. Mehr Ignoranz und Arroganz gegen unzufriedene Kunden gibt es wohl nicht! Habe mich jetzt an die Lufthansa gewandt. Mal sehen, ob die ihrer Partnergesellschaft die Leviten lesen.
Hello today I travel from Thessaloniki to Barcelona I lost my bag and my trolley for twins babies After search I find the trolley in other place but not find the case !! There was a van waiting for me outside the airport which I missed ! I am very tired of all this and I lost my money In clothes and other taxis
seit 03 uhr morgens versuchte ich flug für 2 personen zu buchen soweit alles in ordnung als ich zum sitzplatz reservieren kamm konte ich für den ersten reisenden platz fast reservieren beim zweiten reisenden ging überhaupt nicht zum schluss rief ich bei aegean kundenservice an ich wurde abgefertigt so auf die art ach was wollen seien sie froh das wir uns überhaupt mit ihnnen abgeben obwohl ich sehr gern mit aegean reise wurde ich sehr enttäuscht und das zweite seit 03 uhr morgens vorm computer konnte die buchung nicht fertigstellen und musste zusehen wie sich der preis nach oben bewegte bin sehr enttäuscht
Unfreundliche Chefflugbegleiterin AegeanAir auf dem Flug von Athen nach Hamburg am 17.03.2025 um 09:15 Uhr, die meinte, ich müsse meinen kleinen Rucksack unter meinen Platz für die Füße nehmen, obwohl ausreichend Patz war. (1 kleiner Rucksack für 2 Personen statt 2 Bordkoffer) Meine Ausweise über 2 künstliche Kniegelenke wollte sie nicht sehen. „Sie müssen meinen Anweisungen Folge leisten, das haben Sie unterschrieben“ lautete ihre Ansage. Danach hatte Sie für mich keine Selter mehr. Hamburg 17.03.2025 Jürgen Rübsam
The flight was delayed, bad flight experience , the team speaking disrespectfully . Charge money for my backpack. Will never fly with Aegean
The company is in reality a low cost airline: - identical 30" seat pitch as Ryanair - this is literally the tiniest leg room you will find on a commercial flight in Europe - no luggage included in the basic fee and until the EU enforced it no hand luggage included either. Now that hand luggage must be included, the personal item is excluded... - seat selection either through the application or at check-in is charged extra, even for Star Alliance Gold members (only Star Alliance airline that does this) - there is a free snack onboard, which is however inedible and I would happily pay to eat anything decent - there's internet onboard, supposedly free for Miles&Bonus members, which however doesn't work (it's not slow, it just doesn't work as you cannot login with your Miles&Bonus credentials onboard). However, if you decide to BUY an internet package, internet works like a charm. - lastly, for some reason the cabin is always as hot as hell, even in winter, even when you're travelling to Abu Dhabi. HOWEVER, prices are 100% competition driven, which means this ends up being a low cost but expensive fair airline. Greece deserves a proper airline. Simply avoid.
De säljer Flex biljetter som ska kunna byta hur många gånger man vill, men egentligen finns det dölda villkor som inte är tydliga. Jag skulle byta en biljett men fick inte på appen pga ett odefinierat tekniskt fel. Jag fick ringa till deras ringcentral och de sa att jag inte kan byta biljetten till en billigare biljett för den är för dyr och man kan bara byta till dyrare biljetter. De sa fel pris på biljetten och till slut köpte vi en ny biljett i tron att det skulle ersätta den gamla biljetten när in själva verket handlar det om en avbokning (som kostar mycket) och ett nytt köp.
The company is very very expensive for what it is, it has premium prices but much worse experience than Ryanair. They say different things on the phone and then different things happen. They always somehow change my flights and i have to catch connecting flights. They offer things and then attribute the system for not being able to offer them! More specifically, I used them twice and never again. The reason for this review is because they cancelled our direct flight, force us to get a flight at 6:00 in the morning (only flight available every day) and when out of no choices we agree to that, they say that we have to be seated separately even though we choose this carrier and this ticket because seat choice was included in the ticket! YOU CHANGED THE FLIGHT A MONTH BEFORE, WHILE WE BOOKED THEM 5 MONTHS AGO, IT IS NOT ACCEPTABLE TO BE "OH SORRY PAY 34 EURO MORE" BECAUSE THE "FREE" SEATS ARE ALL TAKEN. THEY WOULD NOT HAVE BEEN TAKEN IF YOU HAVE KEPT MY FLIGHT. I booked flights and reserved seats 5 months ago, it is not my problem that there no seats left in the new flight. NEVER AGAIN!
Flyselskabet svarer ikke tilbage når man har udfyldt blanket på deres hjemmeside. Har også prøvet at skrive ind til dem flere gange uden at få svar. De er ikke til at komme i kontakt med. Virkelig dårlig service!
Σε πτήση από Λάρνακα για Ριαντ με ενδιάμεση στάση Αθήνα μας χρεώσανε 140€ για τις χειραποσκευές μας γιατί λέει ήταν υπέρβαρες 70 € το κάθε άτομο !!!!!!!!Απαραδεκτοι και πολύ αγενής και η πτήση ήταν άδεια !!!!από Λάρνακα για Αθήνα μια χαρά από Αθήνα Ριαντ οι υπάλληλοι ήταν τόσο αγενής και φωνάζανε λες και βγάζαν όλα τα κόμπλεξ τους πάνω μας!!!!!!!επειδή αγοράσαμε στο duty free δύο τσουρέκια να τα πάρουμε μαζί μας στο Ριαντ έπρεπε να χρεωθούμε 140€ τα πληρώσαμε χρυσάφι !!!!!!κακία καθαρή με το αεροπλάνο άδειο !!! Τι να πει κανείς !!!!ποτέ κανείς να μην ταξιδέψει με Aegean !!!!!! Παιδιά μακριά από Aegean !!!!!!!’nn
Awful Experience with Aegean Airlines – Compensation Practically Worthless Our experience with Aegean Airlines has been extremely disappointing, primarily due to continuous flight delays and a compensation process that feels deceptive rather than fair. After enduring a delayed flight, we received a compensation ticket that, according to Aegean’s terms, entitles us to a confirmed seat—subject to availability. However, our attempts to actually use this ticket have proven that its usability is more theoretical than real. Since August 2024, we have repeatedly tried to redeem this ticket on various dates, without success. Strangely, Aegean’s own booking system showed available seats for purchase on those very same dates, contradicting the claims of their representatives. This raises serious doubts about the transparency of the process. A particularly alarming discovery was when an Aegean representative informed us that the only available date for using the compensation ticket in March and April was 31/03. Yet, when we checked, the price for a regular ticket on that date was just €36. Meanwhile, when using the “free” ticket and adding taxes, the actual value of Aegean’s compensation amounted to only €6. Even more concerning, the representative admitted that the availability of compensation seats is entirely at Aegean’s discretion—meaning that some flights have zero free seats, while others are arbitrarily limited to just two. This is a serious violation of the fundamental principle of fair compensation. As loyal customers who have already spent over €4,000 on Aegean flights for 2024-2025, it is unacceptable that we are given a compensation ticket that is practically unusable. The delay of our original flight severely impacted our schedule, leaving us exhausted and struggling at work the next day. Compensation that cannot actually be used is equivalent to no compensation at all. This experience has seriously damaged our trust in Aegean Airlines, and we strongly urge them to reconsider their approach to customer service and fairness.
I found the customer service to be extremely abrupt and not helpful. Within 24 hours I tried to cancel my first booking with them and they charged nearly the price of the ticket to cancel. Our flights are 4 months away, but they are more interested in ripping people off in ridiculous fees, even though the agent said I bought the most flexible tickets. NEVER AGAIN!
Fijne maatschappij. Vriendelijk personeel . Tijdens vlucht krijg je nog iets te eten en te drinken daar kunnen verschillende Duitse en Nederlandae vliegtuigmaatschappijen nog een voorbeeld aan nemen. Verder zijn de zitplaatsen redelijk ruim in ieder geval beter dan bij Eurowings.
Wir sind als Familie vier Mal mit Aegaen-Airline vom BER nach Athen und zurück geflogen und sind sehr zufrieden mit dieser Airline. Sehr familien- und kinderfreundlich, kostenlose Getränke, Kaffee und Snacks während des Fluges. Personal immer höflich. Keine Kofferverluste. Alles super. 🙂
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
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