Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 43 |
| Sep 24 | 1.5 | 33 |
| Oct 24 | 2.4 | 34 |
| Nov 24 | 1.6 | 23 |
| Dec 24 | 1.9 | 21 |
| Jan 25 | 2.3 | 19 |
| Feb 25 | 2.1 | 17 |
| Mar 25 | 1.9 | 20 |
| Apr 25 | 1.4 | 25 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.7 | 31 |
| Jul 25 | 1.7 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“SO FREUNDLICH UND ESSEN UND TRINKEN WAR KOSTENLOS”
“Horrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | −16% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Aegean Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.4).
500 reviews of Aegean Airlines. Filter by what matters to you.
Phone Center Phone centre service is horrible, I’m trying a week now to reach them and none answer. Guys, if my questions could solve online obviously I wouldn’t call you I don’t have time to waste even If Hadjidakis music is good to hear.
Customer service was super unhelpful and gave me the wrong information. I wanted to upgrade my ticket but was told that was not possible so I bought a new one, I was also told I could not cancel my current ticket. I get an email about double booking and call again the day after and then the customer service person got very upset and was super rude. Their website is the least helpful and neither is their staff in customer service, nobody seemed to be willing to assist me. I will not recommend this airline.
The customer representative was rude. When I asked for the manager, he said that I would not get the manager. I got an offer for booking flights 30% off, in the terms and conditions, it stated that it allowed GBP payments. However, in the section where it was required to enter a promotional code, it was not allowed to enter a promotional code as the total amount was in GBP. I paid in euros as the promotion was ending shortly, and I did not want to lose the offer. I will still be charged a currency change fee. The next issue was that I wanted a comfort flex package, and my partner wanted to have just a basic package. The system was not allowing me to choose separate packages, but allowing options, such as adding luggage and extra room for legs, that I could get in that package. However, I was allowed to use the promotional code just once. The assistant suggested booking two separate tickets and paying more. So what is this offer and its benefits? Also, collecting points as a bonus if you try to rip the customers' pockets in different ways. Sorry, but you should take into consideration training staff how to communicate, be more apologetic for customers feeling upset and that the process to purchase flights caused stress. Also, you should change the system as it is complicated, and the interface of the site is not friendly to your customers. Agean representatives are so rude and not welcoming. The communication is cold. I registered last year and this second time using Agean from London. Both times had to contact them, both times were horrible experiences, feeling so intoxicated after calling Agean Airlines.
Quick answers to the questions people ask most.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Horrendous airline. We had paid for taking 2 luggages in the cabin and they made us check them in. The lady scanning the passports was super rude and unprofessional being unable to tell us the reason why our luggages where randomly selected. Worst airline and service I’ve flown with before (thats a lot considering i fly 1x week but usually with other airlines)
Versuche seit gestern den online checkin in Thessaloniki durchzuführen. Es erscheint ständig 404 Seite nicht aufzufinden
Worst and racist airline ever. Trust me they left me as the last one to get up the plane because of my passport. I don’t care if they are not updated about other countries passports. They are all racist and unprofessional
Trajet avec Aegean: 5 voyageurs avec vol Bruxelles - Athènes, 1h15 de correspondance puis vol Athènes - Kos (17h30) et ferry vers Kalymnos à 20h. Verdict: la PIRE première expérience avec une compagnie aérienne! Attente sur le tarmac pendant plus de 50 minutes, vol avec plus d’une heure de retard, pas un mot d’explication et encore moins des excuses! Pendant le vol, une hôtesse dit que c’est mort pour la correspondance, sa collègue dit le contraire! A la descente du vol, tentative de prévenir une hôtesse qu’on a une correspondance: elle n’en a rien à faire et s’inquiète juste de remplir son bus vers le terminal. Arrivée au terminal, l’avion suivant affiche « final call » d’où course pour arriver à la porte où l'hôtesse se renseigne: après un coup de fil, la réponse est que l’avion va partir, aucun moyen d’y monter. Direction le comptoir des transferts: ô surprise, retrouvailles avec l’hôtesse du tarmac qui ne reconnaît même pas d'erreur ou à minima son absence de réaction qui aurait peut-être permis de retenir le deuxième vol! Après une âpre discussion, un vol à 22h55 est proposé mais aucun geste pour l’hôtel que le groupe va être forcé de prendre à Kos et encore moins pour la perte du ticket de ferry de 20h et bien sûr rien non plus pour le nouveau ticket de ferry pour le lendemain matin! Sur les billets du nouveau vol de 22h55, un des voyageurs n’a pas de place attribuée: l’hôtesse assure que c’est bon, qu’il s’agit juste d’un bug informatique empêchant l’impression de la place mais que tout est ok dans le système de la compagnie aérienne. Après 6 heures interminables d’attente, arrivée à la porte d’embarquement, une nouvelle surprise: pas de place pour le voyageur sans place attribué! L’explication de l’hôtesse au comptoir des transferts était complètement bidon!!! C’est quoi cette compagnie où les employés dans le même aéroport tiennent des discours contradictoires?! Au comptoir du dernier vol, il est expliqué qu’avec le report d’autres voyageurs, il y aurait 99% de chances d’avoir une place mais il faut attendre que les autres passagers aient embarqué donc la réponse arrivera au moment de la fin de l’embarquement! Moment de panique puis de découragement profond au vu de l’agitation du steward qui appelle frénétiquement l’avion pour checker le nombre de places restantes. Enfin la délivrance, embarquement sur le fil mais bien sûr, le décollage se fait avec 25 minutes de retard. Trajet de retour avec la même impréparation: paiement préalable pour des places attribuées (35,2€) dont la compagnie n'en a rien à faire: résultat, voyageurs éparpillés dans l'avion et les employés au comptoir qui se fichent de voir la preuve de paiement! Demande en cours d'être remboursée mais peu de chances vu la mauvaise foi de cette compagnie...
I recently flew from Athens to Marrakech with Aegean Airlines, and I was extremely disappointed by the cabin crew’s behavior. The flight attendants were very rude and unprofessional, showing no respect or courtesy towards the passengers. The service was absolutely terrible—zero effort to make the customers feel comfortable or valued. A deeply unpleasant experience.
My travel agent booked the wrong seat allocation for multiple flights to Greek Islands over a 2 week period, I called Aegean myself and was greeted professionally and all seat allocations changed to the correct way in a 10 minute period. Thank you again to whoever helped me.
Wir sind mit AEGEAN von München nach Thessaloniki geflogen und wieder zurück. Bei beiden Malen gibt es keine Beanstandungen; auf dem Flug wurde kostenlos Essen und Getränke verteilt. Die Stewardessen waren alle freundlich, daher von unserer Seite eine klare Empfehlung!
Très très mécontente personnel très antipathique je ne recommande vraiment pas
Worst experience, the flight was delayed and the seats were not comfortable.
An overpriced company, overall, with a not value for money service. Several issues came up which, despite the staff members' politeness, are the reason I will avoid flying with this company again. *After paying a small fee to reserve a leg space seat I was informed that due to aircraft change my seat had changed to another without being refunded. I had to call the company myself in order for the issue to be solved by a polite employee, who had also reassured me that my 2 underage children who were travelling with me on the same reservation, would be seated together (the two of them). *My children were not seated together and although I repeatedly tried to change this online I couldn't, due to a problem with their official website. *It took several phone calls in Athens and Cyprus, on their 24/7number, to finally manage to talk to a member of the staff and ask them to solve the problem. *It took 2 phone calls with 2 different employees and a lot of miscommunication for the problem to be solved, in the easiest way that I asked for in the first place: one of my children's seats was simply moved next to the other's, since it was available! *Returning from Athens we were asked if we would like to hand in our cabin bags in cargo area since it was a completely full flight. Having lost faith in the company's reliability I only gave in one of the bags _luckily, because we received it broken. The bag was fully refunded without delay.
Worst customer service ever they changed my flight and after that they cancelled it without giving any real solution because they had a strike and it was impossible to reach their customer support number. I was obliged to buy a new ticket and to stay one week more having problem with my work and my professional engagement. I sent a claim since 09/04 but no answer from them. I don’t recommend it at all!!!
I had a deeply disappointing experience with Aegean Airlines that I feel compelled to share. My family and I were scheduled to travel from Berlin to Riyadh via Athens on April 8, 2025. We checked in online and received boarding passes for both segments of the journey. However, when we arrived at the gate in Berlin, we were suddenly denied boarding and told our connecting flight from Athens had been cancelled. Shockingly, we were given no prior notice of this cancellation despite having checked in successfully. Aegean later claimed the cancellation was due to an air traffic control strike on April 9 — yet our flight was on April 8, before the strike began. According to EU Regulation EC261, this is not a valid excuse for avoiding compensation, as airlines cannot cancel preemptively based on anticipated disruptions without demonstrating direct operational impact. Instead of providing support, Aegean left my family, including two young children, stranded in the Berlin airport for an entire day. I had to pay out of pocket for a new flight the next day at a significantly higher price. I submitted a compensation claim under EC261, but Aegean rejected it, claiming "extraordinary circumstances." To this day, they have failed to offer any transparent explanation or documentation justifying their decision. Their handling of the situation lacked both empathy and accountability. This experience was not just inconvenient—it was stressful, expensive, and poorly handled from start to finish. I would not recommend flying with Aegean Airlines based on this incident, and I intend to escalate the matter to enforcement authorities and legal channels.
Je trouve inadmissible qu’une compagnie qui fait la ligne Athenes Nantes, ne communique pas un mot en Français, pas facile de comprendre le grecque, et les hôtesses très mal aimables
Alles perfekt, fliegen jetzt nur noch mit Aegean!!! Ganz grosses Lob! Service Freundlichkeit alles perfekt.
Man köper handbagage, men man får inte ta upp. Vissa får göra det.... Borde meddela det innan, då packar man inte in medicin etc. Första och sista ggr denna flygbolag.
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
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