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Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 43 |
| Sep 24 | 1.5 | 33 |
| Oct 24 | 2.4 | 34 |
| Nov 24 | 1.6 | 23 |
| Dec 24 | 1.9 | 21 |
| Jan 25 | 2.3 | 19 |
| Feb 25 | 2.1 | 17 |
| Mar 25 | 1.9 | 20 |
| Apr 25 | 1.4 | 25 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.7 | 31 |
| Jul 25 | 1.7 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“SO FREUNDLICH UND ESSEN UND TRINKEN WAR KOSTENLOS”
“Horrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | −16% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Aegean Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.4).
500 reviews of Aegean Airlines. Filter by what matters to you.
Einmal E-Mail Adresse angegeben und man wird mit Spam zugemüllt. Keine Möglichkeit diese abzubestellen. Was für ein Saftladen!
Flüge wurden aufgrund eines Streiks gestrichen. Sollte Kontakt zu der AEGAN Airline aufnehmen. Seit drei Tagen erreiche ich sowohl telefonisch als auch per Mail niemanden. Keine Hilfe nichts. Enorm schlechter Kundenservice!
I booked a very convenient direct flight from Lisbon to Athens for my summer holydays on September 2025. Aegean is the only airline that operates direct flights from Lisbon to Athens. So, using this monopoly situation, they can do what they want… My flight (A3721) was scheduled for Friday September 12, departing from Lisbon at 11:00 and arriving Athens at 16:55. This booking was confirmed! Unexpectedly Aegean cancelled this flight and booked me another one instead. Surprise! They wanted me to travel the day before, departing from Lisbon at 23:50 and arriving Athens at 05:45 in the morning! Unfortunately, this was not a joke… Therefore, I cancelled my flight and applied for a refund, which I am still waiting for. Shame on you Aegean Airlines!
Quick answers to the questions people ask most.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The most expensive airline company in Greece, with delays in every single flight!!!!
düsseldorf- rhodos und retour diesen februar: sehr angenehme flüge, perfekte sanfte landungen, sehr nettes kompetentes personal, jederzeit wieder!
I was travelling with Aegean really often and i have always been extremely satisfied with their service and communication. UNFORTUNATELY, the past year i have faced multiple problems with them while travel. The customer service has become worse than budget airlines and they continuously changing their policies for checkins. At the same time they dramatically increased their prices which makes you wonder why as the service has become worse!
They charge you 30+ euros for changing your name on your ticket, even if it's a minor change
Top Airline, pünktlich, zuverlässig, die App sehr nutzerfreundlich, da gibt es nichts zu beanstanden. Wir machen als Vielflieger stets nur beste Erfahrungen mit dieser Fluggesellschaft. Für mich sind A3 und TK die besten europäischen Airlines.
Volo A/R da Roma per weekend in bassa stagione Andata puntualissima, ritorno con un moderato ritardo per problema tecnico su aereo in fase di rollaggio: sbarcati, organizzato veicolo alternativo e reimbarco in tempi record. Personale sempre gentile Posti un po’ strettini per passeggeri medio/alti, ma in linea con classe biglietto (economy). Check in on Line facile. Risceglierei la stessa compagnia
… die Negativbewertungen sind für mich völlig unverständlich! wir fliegen seit Jahren mehrfach im Jahr mit Aegean nach Griechenland und haben im Vergleich zu Lufthansa die besten Erfahrungen gemacht.Ich bin beispielsweise gehbehindert,wenn bei Lufthansa die Purserette das sieht,dreht sie sich demonstrativ um,bei Aegean sind im Zweifel auch die Piloten hilfsbereit. Vom Preisunterschied selbst bei gleichen Flügen im Rahmen des Star Alliance Codesharing ganz zu schweigen. Da verlangt LH selbst bei dem identischen Aegean Flug horrende Preise! Wir können Aegean uneingeschränkt empfehlen!!!
Η χειρότερη αεροπορική εταιρεία! Καθυστερήσεις κάνα μισαωράκι χαλαρά, στις χειραποσκευές μετράνε και τα εκατοστά και συν τις άλλοις κάθε Ιούνιο αλλάζετε το λογότυπό σας σε λοάτκι, αλλά την ημέρα του άνδρα, στ'@@ σας. Μακάρι λουκέτο. Τίποτα άλλο.
Ταξιδέψαμε από την Σαντορινή για την Αθήνα λόγω των σεισμών που γίνονται μέχρι να ηρεμήσουν τα πράγματα το εισητιριο κόστιζε 225€ το άτομο και είμασταν 5 άτομα οπότε το σύνολο ήταν 900€ αντί να σκέφτονται τι πέρασαν οι καημένη οι άνθρωποι απάνθρωποι
customer support via phone horrible
I fail to understand where all this bad reviews are coming from, i have used their services frequently and never had any bad experience. Cabin crews are among the friendliest an very polite. It is not heir fault that some passenger lack elementary education and are vey rude. Those are usually the ones tat write those reviews. So I use their services since their beginnings and never experienced something bad. Of course there will always be external circumstances that can influence their operations. So for me they are top.
Fausses promesses: Le tarif comfortflex (le plus cher en classe éco) promet un échange gratuit, mais ne vous y fiez pas: c’est « dans la même classe tarifaire ». Ce qui signifie que vous avez peu de chances de pouvoir faire jouer cette clause, y compris dans dans la même classe. Pour repousser d’un jour un billet Tel Aviv-Paris, on m’a demandé 402€, soit plus cher que le prix du billet. Par ailleurs, pas de service client en France, il faut appeler un numéro fixe en Grèce et en anglais. Pas génial quàd on est à l’étranger. J’ai envoyé un mail, toujours sans réponse une semaine plus tard.
Køber aldrig ved dette selskab igen. De overbooker alle fly, så man ikke er sikker på at have en plads. Desuden oplevede jeg ekseptionelt dårlig service fra personalet, da jeg blev efterladt i Athen lufthavn. Her var min plads på flyet ledig - men jeg skulle genkøbe den som ny billet for flere tusind kr, hvis jeg ville med. Der var en uinformeret fejl på min side. Ud af 2 forbundne (men ikke sammenhængende) rejser den dag, havde jeg checket ind på rejse nr 2 aftenen forinden og mødte op til denne på dagen. Hver rejse havde individuelt check-in og forskellige reservationsnumre. Alligevel blev bagge billetter blevet slettet, da jeg ikke var på rejse 1 fra Chania. Personalet må let kunne have set, at check-in var foretaget til rejse nr 2 fra Athen. Pladsen var der rigtignok også - jeg måtte bare ikke komme ombord, medmindre jeg betalte fuld billet påny. Da jeg endelig gav mig, og indvilligede i at betale, talte personalet internt noget tid og holdt mig længe afventende. Så fik jeg alligevel et nej; det var ikke længere muligt. Personalet opførte sig arrogant og var komplet ubehjælpsomme. Som en irrelevant retfærdiggørelse af situationen, hentydede de hånligt til, at jeg nok havde fået billetterne billigt, da de var købt samtidig. Men det var langtfra tilfældet. Havde betalt fuld pris, ligesom den de ville opkræve ved gaten påny. Ved gaten ved siden af var der en lignende situation, samme selskab. Der er naturligvis et elektronisk system, der fungerer som det gør ift automatisk annullering af rejse. Men det er også muligt for det menneskelige personale at hjælpe passagererne. Dette har jeg oplevet ved andre selskaber. Man kan stole på, at går der noget galt, vil Aegean Airlines ikke søge at hjælpe. På udrejsen var problemet blot et overbooket fly, så nogle passagerer måtte melde sig som 'frivillige' til at blive på mellemlandingsstedet.
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
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