The number of problems encountered both…
The number of problems encountered both on the Smartphone and on the desktop to register is absolutely ridiculous! It feels like the website was designed in 1995... :-(

Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.3 | 43 |
| Sep 24 | 1.5 | 33 |
| Oct 24 | 2.4 | 34 |
| Nov 24 | 1.6 | 23 |
| Dec 24 | 1.9 | 21 |
| Jan 25 | 2.3 | 19 |
| Feb 25 | 2.1 | 17 |
| Mar 25 | 1.9 | 20 |
| Apr 25 | 1.4 | 25 |
| May 25 | 1.5 | 24 |
| Jun 25 | 1.7 | 31 |
| Jul 25 | 1.7 | 40 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“SO FREUNDLICH UND ESSEN UND TRINKEN WAR KOSTENLOS”
“Horrible service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | −16% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Aegean Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.4).
500 reviews of Aegean Airlines. Filter by what matters to you.
The number of problems encountered both on the Smartphone and on the desktop to register is absolutely ridiculous! It feels like the website was designed in 1995... :-(
Billetes comprados 4 meses antes y nos dicen que la culpa es nuestra por no hacer el check-in online. Pasajeros con el check-in hecho se quedaron en tierra. Personal de tierra horroroso, maleducados, altivos, prepotentes y mentirosos. No nos dieron información, ni comida ni bebida ni opciones de pernocta. Compensación 400€, por la pérdida de 24 horas de vacaciones, 3 traslados al aeropuerto (origen y destino), hotel perdido en destino y hotel no proporcionado en origen, circuito en destino perdido... Les sale muy barata la estafa a la aerolinea.
Wir hatten einen Direktflug von Frankfurt nach Kreta gebucht. Als wir einen Tag vor Abflug online einchecken wollten, wurden uns keine Sitzplätze zugewiesen, sondern auf unserer Boardkarte stand „standby“ anstelle einer Sitznummer. Auch am check-in-Schalter am Flughafen wurden uns Boardkarten, auf denen „standby“ statt einer Sitzplatznummer stand, ausgedruckt. Auf Nachfrage hieß es, der Flieger wäre voll und wir würden unsere Plätze am Gate bekommen. Am Gate hat man uns dann warten lassen, bis alle anderen Passagiere eingestiegen sind und uns dann mitgeteilt, dass wir wegen Überbuchung keinen Sitzplatz bekommen, den Sicherheitsbereich sofort verlassen müssen und zurück zum check-in-Schalter von Aegeon gehen sollen, dort würde man uns umbuchen. Wir waren dann um ca 10:55 am Schalter, wo ein Herr nach Alternativflügen gesucht hat. Zufällig habe ich meine Emails gecheckt, und bereits um 10:40 eine Mail erhalten, dass wir umgebucht wurden mit einer anderen Airline um 11:25 nach Istanbul zu fliegen und von dort schließlich nach Kreta. Der Herr am Schalter war ebenfalls sichtlich überrascht und meinte, wir sollen dann eben jetzt rennen. Wir hatten dann 25 Minuten Zeit, einzuchecken, durch die Sicherheitskontrolle und zum Gate zu rennen. Entgegen der eigenen rechtlichen Informationen auf der Webseite von Aegeon wurden keine Passagiere gefragt, ob sie freiwillig auf ihren Platz verzichten, sondern wir wurden von vornherein aussortiert, obwohl wir ein normales Ticket gebucht hatten. Eine Kompensation per Überweisung geschweige denn in bar wurde uns auch nicht angeboten. Diese versuchen wir jetzt im Nachhinein über das Kontaktformular der Airline zu bekommen. Es wurde so getan, als wäre es ganz normal, dass alle Flüge überbucht sind und man Passagiere stehen lässt. Wir kamen dann mit über 4 Stunden Verspätung in Kreta an. Unsere Koffer kamen erst 2 TAGE (am späten Nachmittag des 14.04.) später! Diese wurden zwischenzeitlich in die Türkei, nach Athen und schließlich nach Kreta geschickt. Wie man einen Ferienflieger zum Start der Ferien überbuchen kann und die Leute bis zur letzten Minute im Unklaren lässt, ist uns ein Rätsel. Außer uns waren mindestens 7 weitere Personen auf „standby“ eingecheckt. Insgesamt wurde 4 das Boarding verweigert.
Quick answers to the questions people ask most.
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
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They have an app that is unusable works legit 1/10 times I can’t check in nor see any flights. Nice application thank god they changed it and made a new one because the new one is even worse congratulations for your incredible developers.
By far one of the worse airliners. Aegean app and website is designed to make you purchase by mistake and their phone customer service has been caught lying several times about info they give. Much worse than any low cost, they practically run a monopoly for some routes so avoid them unless you cannot due to their monopoly..
I booked a ticket through the AEGEAN app, believing I was using my AEGEAN Pass. There was no clear indication I wasn’t — the app design is confusing and misleading. I only realized the issue weeks later when I tried to change the date, a benefit included in the Pass. Despite explaining this, AEGEAN refused to assist. Their response was cold, dismissive, and blamed me entirely — ignoring the poor user experience that caused the problem. This is not a user mistake. It’s a design flaw the company refuses to take responsibility for. I won’t be flying with AEGEAN again.
Når man betaler mere end 4500 dkk for en enkeltbillet fra Santorini til København og ikke får de ting, der står der medfølger billetten, så kan jeg aldrig anbefale sådan et selskab. Endvidere når man så skriver og gør opmærksom på dette, og selvfølgelig forlanger en refusion, så har de travlt med at lægge skylden over på andre. Billetten er købt igennem dem, det er dem som har ansvaret. Find et andet flyselskab, der er andre der lever op til det de udbyder og som opfører sig ordentligt.
They are the worst airlines I had ever traveled with. Shit customer service, shit staff and hidden costs. DO NOT FLY WITH THEM!
They treated everyone unequally. The staff gave adults a bit of food in a small bowl but the kids a bunch of food. when a drink spilled on me the staff just stared and didnt give me tissues so i had to stay the whole flight with wet clothes. They kept their eyes on people with hijabs on and always kept seeing what they were doing.
Nous étions deux et nous n’avons pas été placé à côté, c’est hallucinant.
Ich bin seit 2011 Miles and Bonus Gold Kunde und bis vor kurzem sehr zufrieden. Im Februar habe ich eine E-Mail für eine Promotion erhalten. Kinder fliegen Kostenlos und doppelte Meilen. Die Webseite hatte uns offensichtlich bei den Rückflügen aus der Promotion geschmissen und wir haben das nicht bemerkt. Der Flug am 9.4. wurde infolge Streiks gecancelt und nur aufgrund unserer Hartnäckigkeit bekamen wir am 12.4 nachts überhaupt einen Ersatzflug angeboten. Auf die Rückerstattung des Mietwagens aus der gleichen Buchung warten wir immer noch.
Le 12/04/2026 horaires des vols Santorin Athènes et Athènes Paris non respectés Aucune information sur leur site Disparition des voyages Code capucha ne fonctionne pas, donc impossible de laisser un avis En conséquence compagnie à fuir Dominique CARTON
After canceling my flight due to a strike, phoned the telephone center to change it. The only flight they proposed was 10 days after my cancelation!!! Knew about the strike without informing the customers. Aegean never again!!!!
Compagnie à fuir , service client déplorable vol annulé = remboursement médiocre ou changement de billet une semaine après car ils cherche un billet au même prix .
booked in advanced and paid extra for a seat with extra legroom. Aegean changed the aircraft without notification and I ended up in a middle seat at economy class. Asked to br changed but they said the flight was full. Really poor service, disrespectful customer service. (at least the airstewards were very polite though)
Business Class Flug: Es wurde der Müll vom Vorgänger nicht weggeräumt, der gesamte Fußbereich war voller Chipsreste wie nach einer Schlacht. Das Bordpersonal hat das wenig interessiert und war nicht willens das zu beheben. Unterirdisch.
Two adults and a two year old booked to fly out to see relatives in Greece. Aegean run the second leg of a Lufthansa route. Came to check in and Aegean have reallocated our seats from our pre-booked, pre-paid row at the front to the back of the plane with no notification - we only discovered the issue the day before travelling. Despite repeated attempts to resolve the issue by us over the phone and online and by Expedia (Aegean hung up on the supervisor) Aegean have failed to provide any justification or apology. Lufthansa, who run the route, are similarly disinterested - they have no say or control it seems. All we have been told is that the change is due to operational reasons. Unfortunately this is not the first time they have had an issue with us travelling with our child - during our last flight they took away the seat we had booked for him. Oh, and no one knows where the refund for the money we paid to book at the front of the plane will come from! Aegean’s customer service is shockingly bad. If they don’t want to discuss the issue they will simply hang up. There’s no point complaining, they will simply ignore any communication and not reply. We’ll not be using them again - once can be forgiven, twice is inexcusable.
An irresponsible and disrespectful company. They lost my bag and delayed paying the amount allocated for lost items. Then the bag arrived after a month and a half, smashed and with a bad smell, and they refused to compensate me. They contacted me via email, and I explained to them that perfume and a watch were stolen from the bag, but they said that they are not responsible for the loss of things inside the bag. My advice: Pay attention to your bags, close them well, and stay away from the company.
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs. The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
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