Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs.
The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
Aegean Airlines receives overwhelmingly negative feedback from consumers, with many citing poor service and significant delays. Reviewers frequently report issues with baggage handling, including lost luggage and delays in delivery, leading to frustration during their travels.
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While some customers appreciate the friendly staff and complimentary services like food and drinks, these positives are overshadowed by complaints about the airline's reliability. Instances of canceled flights and inadequate customer support further contribute to dissatisfaction, with many feeling that their concerns are not addressed. Despite a few positive experiences highlighting good flight quality, the majority of reviews reflect a troubling pattern of service failures. Overall, Aegean Airlines struggles to meet customer expectations, resulting in a predominantly negative sentiment.
On December 18 at Frankfurt Airport (FRA) - gate A40 around 10:15am, I had an unacceptable interaction with a rude desk agent regarding baggage allowance. Despite being well within our permitted baggage limits, the agent demanded additional payment without carefully measuring or counting our items. We were eventually allowed to board without paying a fee - though we were made to board last (2 mins before closing the gate) and only after I began documenting the situation by taking photos in order to dispute their decision in case they insisted.
I regret that this 1-star review may a reflect poorly on the flight crew, who flew us safely to our destination. However, Aegean Airlines should be aware that current policies or practices may be enabling staff to treat customers inappropriately.
My parents arrived on Tuesday 17 December from Athens, to find that one of their bags had gone missing.
They sent these emails saying that the tracking is ongoing but no update as to where they think the bag is.
The bag has all of my dad’s chronic medication. He is 86 and this is causing him huge stress and anxiety as he has no medication and this could be a danger.
If anything, God forbid, happens to my dad, who is actually going to take responsibility?
This is absolutely shocking, unprofessional and disgusting.
On the Property Irregularity Report that they gave us, which has a telephone number, this number is non existent. There is nowhere or no one I can call to actually speak to someone who cares or can help us or gives a damn.
The other joke is that he can only claim after 45 days of the bag missing. If my dad waits that long he will probably be dead by then.
DISGUSTING!!!!!!
SHOCKING!!!!
INHUMANE!!!!
Yes, Aegean Airlines is a legitimate airline with a significant number of reviews from real customers. While it has received mixed ratings, many travelers have shared positive experiences regarding its service and flight quality.
Is Aegean Airlines a scam?
Aegean Airlines is not considered a scam. Verified reviews indicate that while there are concerns about delays and customer service, many customers have successfully flown with them and received appropriate assistance.
What services does Aegean Airlines offer?
Aegean Airlines provides scheduled flights across numerous destinations, including complimentary services like snacks and beverages on board, as noted in several positive reviews.
What are the payment methods accepted by Aegean Airlines?
Aegean Airlines accepts various payment methods including credit and debit cards, as well as online payment options, making it convenient for customers to purchase tickets.
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How does Aegean Airlines handle customer complaints?
Customer complaints regarding delays and lost luggage have been noted in reviews. Aegean Airlines typically addresses these issues through their customer service channels, although some customers have expressed frustration with the responsiveness.
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Quite happy with my experience with Aegean, thanks to parents now living in Athens. Booked the Aegean Pass (5x FRA - ATH) in 2022 and flew most roundtrips in 2023, plus a few extra to Bulgaria. Used these as a basis for the Star Alliance Gold Status (god send at Frankfurt Airport security) by flying a few legs in business.
So far only had one run-in with an annoyed desk agent in Frankfurt regarding my exit row seat, but never with hand luggage etc.
Crew has always been friendly and accomodating with the flight being fairly punctual. Even prior to gold status, the few calls to use upgrade vouchers or change a booking which couldn't be changed online were fine.
My experience with Aegean Airlines was nothing short of unacceptable. The airline’s complete inaccessibility and outright refusal to engage in communication made it impossible to resolve a booking issue. Rather than providing support or honoring their obligations under EU Regulation 261/2004, they actively misrepresented the situation, blaming me for a “voluntary cancellation” that was anything but voluntary.
Adding to the frustration, Aegean’s pricing practices are misleading and unreliable. They bombard customers with so-called “special offers” that are neither competitive nor consistent, while fares fluctuate dramatically without justification. Refunds, when reluctantly processed, come with arbitrary deductions and no transparency.
Aegean Airlines’ approach to passenger care feels deceptive and exploitative, prioritizing profit over basic legal and ethical obligations. I strongly advise against flying with this airline. If you value your time, money, and rights as a passenger, choose an alternative carrier.
Miserable customer service, legally questionable practices – avoid Aegean Airlines ar all costs!!
Titel: Miserable customer service, legally questionable practices – avoid Aegean Airlines
I had an extremely negative experience with Aegean Airlines, which I feel compelled to share to warn others. My case highlights significant shortcomings in their service, communication, and overall handling of passenger rights, especially when things go wrong.
1. Completely Inaccessible Customer Support
When I attempted to resolve an issue with a booking, Aegean Airlines was effectively unreachable. Multiple attempts to contact their customer service went unanswered, and the airline provided no assistance whatsoever. This deliberate lack of communication prevented me from modifying or canceling my booking, leaving me stranded without viable options.
2. Refusal to Fulfill Passenger Rights
Under EU Regulation 261/2004, airlines have clear obligations toward passengers, including transparency, communication, and refunds in specific cases. Aegean, however, resorted to legally questionable interpretations of “voluntary cancellation” to avoid fulfilling their obligations. Instead of providing clarity, they engaged in evasive and inconsistent responses that appeared designed to frustrate passengers into giving up their claims.
3. Unreliable and Misleading Pricing
Beyond the customer service failure, Aegean’s pricing strategy is equally problematic. The airline frequently promotes so-called “special offers” that, upon closer inspection, are neither competitive nor transparent. Prices fluctuate wildly, often without clear justification, and the advertised “deals” are rarely what they appear.
4. Inconsistent and Unfair Policies
The airline’s handling of cancellation fees and refunds lacked both clarity and fairness. In my case, a refund was partially processed with arbitrary deductions, and no effort was made to provide a transparent breakdown of the charges. This creates the impression of opportunism rather than customer-centric service.
Conclusion: Avoid Aegean Airlines
Based on my experience, Aegean Airlines fails on multiple fronts:
• Communication: Virtually nonexistent, even in urgent situations.
• Customer rights: Actively disregarded and misinterpreted to the airline’s advantage.
• Pricing: Misleading promotions and highly inconsistent fare structures.
If you value your time, money, and peace of mind, I strongly recommend choosing an alternative airline. Aegean’s approach to customer care and business practices leaves much to be desired, and my experience suggests they cannot be relied upon to fulfill even basic obligations.
The overall experience was terrible, first we had about 20 min delay in boarding the plane, then there was a delay in the airport shuttle as well which is supposed to take us to the gates, never mind you this was a transit flight which left us no time to reach the next gate and they didn't even bother to send an usher to let us know what to do, the airport personal told us to go to their Kiosk and their employee had little client relations experience, thought that booking a hotel and flight the next day would some how miraculously help us reach our obligations in time and was rude in general with little regard to people's feelings. And when we asked for compensation for the delay they regarded it bad weather although the delay was obviously logistical. Also the plane get crowded, the seats are too close, they might cancel tickets and rebook them away from each other, and you easily catch a flu from how close the seats are together. Other airline were much much better this was my worst experience.
I was trying to book flight tickets for me and my family and when I added my card in order to pay, their system said that I had to start from the beginning for no reason. When I started again the price had gone up by 100 euros. I contacted over the phone but they said they could not do anything. In the end I paid the overpriced tickets and when I went back on their site in order to check the price, it had gone back to the original, cheaper one. I contacted them again but they said that they cannot do anything. The next day I found out from a friend of mine that he had the same issue a few months ago when he booked flight tickets with them for his family and he was charged 80 euros above the initially presented price. I tried to file a complain the way they told me over the phone. However, after writing it down in a form on their site, their system would say not submitted and try again.
Rude staff at Frankfurt Airport charged me 50€ for overweight luggage, though my suitcase was under the limit when I weighed it. They issued a receipt
claiming it was for an extra suitcase. Their flat 50€ fee for any overweight is absurd. This feels like fraud and should be investigated . While the airline’s flights are reliable, their ground staff ruins the experience. Avoid this airline
I recently flew with Aegean Airlines from Athens to Thessaloniki and was asked to check in my hand luggage due to overcrowding on the flight. I agreed, trusting that my bag would be handled carefully. Unfortunately, upon arrival, I discovered that the front side of my luggage was severely dented and dirty, far beyond what could be considered "normal wear and tear."
Despite having photographic evidence showing the bag in perfect condition before boarding, Aegean Airlines refused to accept responsibility, citing their policy of requiring immediate reporting at the airport. While I understand policies are in place for a reason, I feel the airline showed no flexibility or understanding of my situation. Their response was dismissive, and no effort was made to address or resolve the issue.
For anyone flying with Aegean Airlines, I recommend being cautious about checking in your hand luggage and documenting everything thoroughly. My experience suggests that customer service may not prioritize resolving such issues fairly.
I hope Aegean Airlines will reconsider their approach to customer concerns in the future.
They declined to give me a compensation from broken bag, they gave me a cheap one instead. Also same time the gold member bag arrived as last one and they said just sorry…. Travel with ryanair instead they are better. Customer service is the worst, theybare useless. I regret i am a gold member.
Har lige købt en billet fra København til Athen - de bekræfter købet og ændrer STRAKS afgangstid, så jeg ankommer 6 timer senere og jeg når IKKE at deltage i det bryllup vi skulle til! Book ikke billet hos AEGEAN! Michelle Karantonis
I was booked on Aegean flight from London Gatwick to Athens. Minutes before take-off, the captain realised there was a crack on the cockpit window and the plane returned back to the gate. Obviously the crack had occured during the previous leg and the flight crew did not notice, so we unreasonably wasted at least 2 hours in and out of the airplane. But the ordeal did not end there. All the passengers disembarked and we were advised that we had to wait for another Aegean replacement airplane to arrive from Athens. That meant at least another 5-6 hours waiting time. So I decided instead to catch the Aegean flight from Heathrow that would depart 2 hours later. I demanded my 2 suitcases to be offloaded in Gatwick but the Aegean ground staff told me that it would be impossible to offload them and that all luggages would be automatically reloaded on the replacement airplane. I took their word for it and headed to Heathrow airport to catch my alternative flight to Athens. Upon arrival at Athens airport, I went to Goldair Handling desk and gave them my house address in order for the 2 suitcases to be delivered upon their arrival with the replacement airplane (that would arrive later the same evening). Guess what, the 2 suitcases have magically disappeared from the face of the planet. Thousands of euros in personal belongings lost with no excuse and no compensation whatsoever. I am totally disgusted with Aegean's despicable conduct. We are paying outrageous ticket fees, massive airport taxes to the airline "Cartel" and they refuse to do their job properly. Honestly, I have no words.... Latest update, 4 days later, my 2 suitcases have magically re-appeared. Apparently they were stuck in London Gatwick Airport and no reason was provided nor I have received any apology. One of my suitcases was returned with a broken wheel and a massive hole at the bottom. It was a miracle that no contents were spilled out. No compensation yet received, absolutely nothing. Gatwick airport should definitely be added to the top of the list for "Worst Airports in Europe"....
In den letzten 2 Jahren die beste Fluggesellschaft
In den letzten 2 Jahren, Aegen Air war die beste Fluggesellschaft, mit der ich geflogen bin. Sehr zuvorkommenes Personal, alles lief kompliziertlos bei Check-In, in dem Flieger bekommt man eine Kleinigkeit im Preis zu essen und zu trinken was man will.
War schön mit dieser Geselschaft zu fliegen.
Ich kann die ganzen negativen Bewertungen überhaupt nicht verstehen. Ich fliege im Jahr ca. 15 mal mit Aegean Airlines und bin durchweg sehr zufrieden.
Die Regelungen für (Hand-)Gepäck stehen schwarz auf weiß. Wer lesen kann ist klar im Vorteil. Ich sehe oft Leute an den Gates, die offensichtlich zuviel Gepäck dabei haben und sich dann abgezockt fühlen, wenn das Bodenpersonal eine Gebühr verlangt, was auch völlig richtig ist. Zuviel Handgepäck sorgt nun mal für Verspätungen, da in der Kabine nur begrenzt Platz ist und wenn jeder soviel Gepäck mitnehmen würde wie er will, wäre das das reinste Chaos.
Mir ist es auch schon vorgekommen dass Gepäck beschädigt wurde, oder nicht mit mir am Ziel ankam. Im ersten Fall bekam ich eine Entschädigung, die innerhalb von einer Woche auf dem Konto einging. Auch in den Fällen, wo das Gepäck verspätet eintraf, wurde es unkompliziert direkt nach Hause oder an einen Wunschort geliefert. Der Kundenservice war immer in Ordnung und die Mitarbeiter sind i.d.R. sehr freundlich.
Der Service an Board ist hervorragend. Es gibt kaum Airlines in Europa, die hier mithalten können. Man bekommt eine kostenlose Getränkeauswahl, inkl. Wein und Bier, sowie eine kostenlose Mahlzeit. Auf Direktflügen von Kreta nach Deutschland sieht der Service allerdings nochmal etwas anders aus.
Ich kann Aegean als Vielflieger wirklich sehr empfehlen!
Man sollte sich nicht zu sehr von den Bewertungen hier beeinflussen lassen, zumal ja auch hauptsächlich Personen eine Rezension hinterlassen, die eine schlechte Erfahrunge gemacht haben.
Ihr könnt also mit bestem Gewissen bei dieser Airline buchen, ohne euch sorgen machen zu müssen.
Yestrday I change flight for me and my housband. I have economy flex category wich means unlimited ticket change with fare differnce...but they at first chargad my ok, buat I bought Confort flex ticket by mistake only one way Heraklion-Belgrad, when I saw I wont to bay Confort flex for Belgrade Heraklion flight...but I canot do nothing trow app...and i did trow expensive international call worst costumer support. I calculated 23 euro for far diference tody...and I charged 46..at first I did not understend way...because for Flex are unlimited ticket changes ....after 5 calls support told me they charged 23 euro for fare change...it is shame..the rob people...I had previosly bought a seat for the first flight 12 evro..support sey they wont refund mony ...I do not use It...They raised my ticket prac by 100 euro...I could bay chiper direct flight Belgrade- Haraklion 7.2.25-9.7.25....it is my secund time but last wit Aegan
I booked a flight last November 2023 for an August family holiday and upgraded to the Aegean ComfortFlex. Due to unexpected circumstances we had to cancel our family holiday and I contacted Aegean to transfer the flights to the following year. They informed me that they could not book that far in advance and that I should contact them closer to the time. At no point did they inform me that the comfortflex had a timeline.
I contacted Aegean today to book the new flights for August 2025 and they informed me that the comfortflex that I had taken out in November 2023 had expired 3 days ago and that the tickets where gone and could no longer be transferred.
With a back and forth for over 30 minutes, they finally agreed to reimburse me 50% of the original ticket cost price, even though I had initially paid extra for the ComfortFlex to protect my tickets. This has cost me over €600, so I would definitely think twice before taking this option and if so, ensure you set a timer from the original booking date.
Aegean Airlines are way overpriced, especially on flights that they do not have direct competition. They also scam customers, who check their website. When checking for the same flight more than 2 times, the price doubles. VERY UNETHICAL!
Aegean Airlines is a leading airline based in Greece, primarily focused on providing scheduled passenger flights to various domestic and international destinations. The company operates a modern fleet, offering a range of services that cater to both leisure and business travelers. Aegean Airlines is committed to ensuring a comfortable travel experience, featuring options such as in-flight entertainment, meal services, and loyalty programs.
The target market for Aegean Airlines includes tourists, business professionals, and individuals traveling for personal reasons. The airline connects major cities in Greece with key European and international hubs, making it a preferred choice for travelers seeking reliable and efficient air travel. Through its user-friendly website, aegeanair.com, customers can easily book flights, manage reservations, and access travel information, enhancing the overall customer experience.
