On time
On time, quick, careful and professional. Cleared up all packaging.

AIT Home Delivery UK Ltd is a premier provider of two-person white glove delivery services, specializing in the transportation of heavy consumer goods such as furniture and appliances throughout the UK. The company focuses on delivering a seamless and professional experience, ensuring that customer satisfaction is prioritized at every stage of the delivery process. With options for both standard and premium delivery services, AIT Home Delivery caters to a diverse clientele, including retailers, manufacturers, and consumers who require reliable and efficient next-day delivery solutions. In addition to their core delivery services, the company offers value-added services such as installation and disposal of old items, enhancing the overall customer experience. AIT Home Delivery is dedicated to providing exceptional service and maintaining clear communication with clients and consumers alike.
AIT Home Delivery UK Ltd receives high praise for its reliable and timely delivery service, with many reviewers highlighting the professionalism and friendliness of the staff. Customers appreciate the clear communication regarding delivery windows and the helpfulness of the delivery personnel, often noting that items arrive in perfect condition and that the team goes above and beyond, such as carrying items upstairs.
However, a small percentage of reviews express dissatisfaction, citing issues with delivery personnel refusing to carry items upstairs or a lack of communication regarding access to gated communities. Despite these complaints, the overwhelming sentiment remains positive, with many consumers recommending the service for its efficiency and care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“On time, quick, careful and professional”
“Mahmood and co worker didn’t not want to delivery this mattress upstairs”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 999 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: AIT Home Delivery UK Ltd is #1 of 5 on overall rating in this group.
500 reviews of AIT Home Delivery UK Ltd. Filter by what matters to you.
Over a year ago
On time, quick, careful and professional. Cleared up all packaging.
Over a year ago
Prior notification, on time delivery, very helpful respectful delivery persons
Over a year ago
Great personalised delivery, great communication.
Over a year ago
Excellent customer service and great staff.
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On time, quick, careful and professional. Cleared up all packaging.
Prior notification, on time delivery, very helpful respectful delivery persons
Great personalised delivery, great communication.
Excellent customer service and great staff.
Informative updates, including delivery window and specific arrival time when close. Two professional and friendly delivery people took great care with my property and the ordered items, which had been packed to keep them secure and clean. Excellent job!
Brilliant delivery, friendly, and rang when they were half an hour away, also brought it in the house. Thank you!
Tracking information spot on. Very helpful telephone call stating arrival time.
Prompt Transit company were super quick and helpful. Mark and Kev were really friendly and helped me get my mattress into my new flat :) would highly recommend - thank you!
Delivered in good time, communication was good throughout. Items in perfect condition.
Delivered in the time window agreed. Called 30 minutes before arrival. Took away old mattress and even carried my new mattress upstairs for me. Helpful, cheery staff.
Mahmood and co worker didn’t not want to delivery this mattress upstairs . Don’t understand the problem . DX delivered the same one last week upstairs . Arrow collected the other day upstairs. Just think they were lazy and didn’t want to have to do their Jobs . Fuming isn’t the word I would use for these delivery guys . We now have to return this item as we can’t move it ourselfs been left in font of a door which itself is a fire risk. The poor company who made the mattress aspire has been so good . And we are gutted we have the return this materess .
Was given a delivery window, arrived on time, 2 lovely blokes delivered my TV
When I ordered items I gave very detailed instructions as how to get in gated community,including codes and exactly where my flat was situated. Surprised to receive call to open gate ! and then to see from window delivery men going in wrong direction. Eventually arrived at my flat with two very large boxes (chairs). Said they were to busy to unpack and I kept being asked to sign. Being not only elderly but disabled using a frame to walk there was no way I could unpack items. Very reluctantly items unpack and removed cardboard, but refused to screw 4 legs onto each chair. So in my lounge at present I have 2 chairs on their frames with no legs ,so obviously can't be used. Luckily my son will be visiting tomorrow. Total delivery fiasco has put me off ordering further items.
Brilliant service.
Deliver man called me ahead and make sure i was at home.
Kevin of PROMPT TRANSIT was excellent. Had my 7 inches Samsung tele delivered yesterday. Kevin and team was excellent from the get go. They rang first thing in the morning made sure I was in and gave me an estimated delivery time which helps alot. And they were on time! They were also prompt in replying to my messages and were very considerate. They were friendly. Careful in handling the delivery. Thank you to Kevin and team.
Appalling service from company No communication as to what distance they were for delivery. Both drivers faces upon arrival when I asked for them to take it upstairs dropped and they said they couldn’t because it was a heavy mattress I then told them that I am on my own and I am pregnant and it is impossible for me to lift otherwise I will suffer a miscarriage They hoof and puffed. Then came into my property looked at my stairs and said they can’t lift it up there and left it blocking my fire escape route downstairs in my home and left. In all honesty, I don’t think the delivery drivers wanted to do their job and the companies customer service is just as bad. This is the third delivery attempt of this mattress and both previous carriers/delivery companies were more understanding of my situation and did not have a problem taking the mattress upstairs or removing the mattress. In all honesty, I am appalled that customer service thought this was all excellent service
Fast, accurate delivery service with nice staff. They can work with very tight deadlines.
Good service informed throughout delivery
AIT Home Delivery UK Ltd is a premier provider of two-person white glove delivery services, specializing in the transportation of heavy consumer goods such as furniture and appliances throughout the UK. The company focuses on delivering a seamless and professional experience, ensuring that customer satisfaction is prioritized at every stage of the delivery process. With options for both standard and premium delivery services, AIT Home Delivery caters to a diverse clientele, including retailers, manufacturers, and consumers who require reliable and efficient next-day delivery solutions. In addition to their core delivery services, the company offers value-added services such as installation and disposal of old items, enhancing the overall customer experience. AIT Home Delivery is dedicated to providing exceptional service and maintaining clear communication with clients and consumers alike.
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