BFT Logistik ApS is a Danish-owned logistics company specializing in comprehensive logistics solutions, including distribution, warehousing, linehaul services, and customer service solutions. The company is structured to meet the growing market demands for shorter processing and delivery times, providing daily services throughout Denmark.
BFT Logistik caters to a diverse range of customers, offering tailored solutions that address specific logistics needs. Their services encompass the entire logistics spectrum from receipt of goods, storage, scanning, picking, packing, to distribution and delivery. The company also focuses on enhancing customer experience through innovations, such as a proprietary app designed to predict delivery times, ensuring greater accuracy in service. With a commitment to providing unique logistics solutions and a customer-centric approach, BFT Logistik stands as a reliable partner in the logistics industry.
BFT Logistik receives a mix of feedback from its customers, with a notable 73% expressing satisfaction. Many reviewers highlight the excellent service and timely deliveries, often praising specific drivers like Ali Z for their helpfulness and professionalism.
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Comments reflect a strong appreciation for the company's ability to deliver items as promised, with several noting the courteous and attentive nature of the staff. However, a significant portion of reviews, 26%, voice dissatisfaction, particularly regarding delivery issues and lack of communication. Customers report instances of delayed or missing orders, with some expressing frustration over the inability to reach customer service for updates. Overall, while many appreciate the service quality and efficiency, the complaints about delivery reliability cannot be overlooked.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
1,000
100%
-0.5
● Low
4.4 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.5▼ 0.5
12-month avg
4.4
All-time
4.4
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.8
39
Sep 24
4.9
301
Oct 24
4.7
197
Nov 24
4.6
78
Dec 24
3.3
57
Jan 25
3.5
25
Feb 25
4.3
71
Mar 25
4.4
63
Apr 25
3.4
66
May 25
2.4
37
Jun 25
4.0
47
Jul 25
4.4
19
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 366 positive reviews
Customer service40%
148 mentions
Delivery2%
6 mentions
Fast & efficient1%
3 mentions
Friendly staff1%
2 mentions
“Alt fungerede”
On “Customer service” · Jul 12, 2025
Top complaintsof 130 negative reviews
Customer service17%
22 mentions
Delivery4%
5 mentions
“Ret dårligt service fra vognmand firmaet: N”
On “Customer service” · Jun 24, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
Overall rating and review count for this company and similar companies
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Jeg har ikke fået mine møbler leveret og kan ikke tage kontakt til jer. Under al kritik at man ikke får en besked hvis I bliver forsinket. Nu kan jeg så bare gisne om jeg mon får dem i morgen??
Flere anmeldelser her på Trustpilot roser især chaufførernes servicemind, men mange giver også 5 stjerner, som desværre gavner BFT Logistik uretmæssigt, for det fortjener de ikke. Derfor vil jeg opfordre alle til ikke at give stjerner for chaufførens indsats,chaufføren ikke er direkte ansat hos BFT, men er underleverandørs ansætte.
Min erfaring med BFT Logistik er, at de har meget dårlig styring på kundeservice, og man møder ofte lange ventetider eller får ikke svar på klare spørgsmål. Mange af os undrer os over, hvorfor varer ofte bliver beskadiget under transport eller i deres lagerhåndtering. Hvis du selv har oplevet det, kan det skyldes, hvordan chaufførerne åbner ramperne og laster varerne, ofte proppet .
Jeg har selv haft en dårlig oplevelse med levering af blomster, hvor min ordre blev totalt ødelagt, da der blev kastet en sofa ovenpå den. Chaufførens ansigt afslørede, at han også var frustreret over situationen, og jeg forstod hurtigt, at han frygtede personligt at blive stillet økonomisk ansvarlig og opsagt, hvis jeg klagede eller krævede erstatning fra BFT. Det kan jeg ikke forstå, da danske virksomheder bør have forsikringer, som dækker produktions- og driftsskader – det burde ikke være chaufførens/vognmands egen regning.
Da jeg kontaktede BFT’s kundeservice for at få klarhed over, hvem der bærer ansvaret ved skader, BFT eller underleverandøren blev jeg henvist rundt i systemet uden konkrete svar. Kundeservice undgik spørgsmålene, og min henvendelse blev sendt videre flere gange, uden at jeg fik nogen klar udmelding.
Efter at have undersøgt via vognmandsgrupper på Facebook og artikler på nettet, fandt jeg ud af, at BFT systematisk udøver magt over deres underleverandører ved at pålægge dem økonomiske sanktioner og erstatningskrav. Flere nævner også problemer med BFT’s app, der ikke altid informerer vognmændene/chauffør tilstrækkeligt om kundernes krav til leveringen.
Mit råd til alle: Vær kritisk med stjernerne. Giv kun stjerner for det, der reelt fortjener det – og ikke fordi en underleverandør chauffør var venlig. Anskaf jer ikke vognmandsservice gennem BFT, hvis I forventer professionel håndtering, for det kan vise sig at være en rod, som de ikke har styr på.
BFT Logistik ApS is a Danish-owned logistics company specializing in comprehensive logistics solutions, including distribution, warehousing, linehaul services, and customer service solutions. The company is structured to meet the growing market demands for shorter processing and delivery times, providing daily services throughout Denmark.
BFT Logistik caters to a diverse range of customers, offering tailored solutions that address specific logistics needs. Their services encompass the entire logistics spectrum from receipt of goods, storage, scanning, picking, packing, to distribution and delivery. The company also focuses on enhancing customer experience through innovations, such as a proprietary app designed to predict delivery times, ensuring greater accuracy in service. With a commitment to providing unique logistics solutions and a customer-centric approach, BFT Logistik stands as a reliable partner in the logistics industry.
