All About Pins is a custom pin manufacturing company specializing in a diverse range of lapel pins, including soft enamel, cloisonné, die-struck, and trading pins. The company caters to various customer needs, offering personalized pin design services for events, awards, and branding purposes. All About Pins provides a straightforward approach to creating custom pins, allowing clients to upload their design ideas, which are then transformed into professional artwork by their in-house designers. With an emphasis on quality and customer satisfaction, All About Pins ensures that clients receive their products through free UPS air shipping. Their target market includes businesses, organizations, and individuals looking to create unique pins for promotional events, team sports, or personal collections. The company’s user-friendly process and focus on customization make it an accessible choice for anyone interested in high-quality custom pins.
All About Pins receives overwhelmingly positive feedback from customers, with many praising the exceptional customer service and the quality of the pins. Reviewers highlight the quick response times and efficient turnaround on orders, often noting the helpfulness of the staff in guiding them through the design process.
The user-friendly website and the accuracy of the final products are frequently mentioned as standout features. Customers appreciate the attention to detail in custom designs, with many expressing satisfaction with their unique pins. While there are a few minor complaints about the wording on the online ordering process, these do not detract from the overall positive experience. With a strong reputation for quality and service, All About Pins is highly recommended by its users. Overall, the sentiment is overwhelmingly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 351 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 3 |
| Sep 24 | 4.3 | 6 |
| Oct 24 | 5.0 | 5 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 4.7 | 3 |
| Jan 25 | 4.8 | 6 |
| Feb 25 | 5.0 | 4 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 351 most recent reviews.
“The customer service”
“I told them to just refund me as another shop can do it if I give them a week”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Marketing & Advertising.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | +5% | 351 |
| 3.3 out of 5 (fair) | 100 out of 100 | 1.4 out of 5 (poor) | — | — | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 299 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.9 out of 5 (good) | 3.8 out of 5 (good) | +213% | 216 |
Bottom line: All About Pins is #1 of 5 on overall rating in this group.
351 reviews of All About Pins. Filter by what matters to you.
The team was outstanding when it came to working with me on revisions to make this very special pin exactly what I had envisioned. Even when I changed my mind on some areas, they were quick to make the adjustments and even recommendations. Very grateful for their expertise compassion and patience to make this Pin just right.
Chelsea was incredibly helpful putting together a reorder over the phone. It was the first time we needed to restock pins in two years, and she found our old order and had a quote to us in minutes. It was a great experience, and I'm looking forward to working with AllAboutPins in the future again.
Very prompt and reliable service. Excellent help with design and color of pins.
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Thank you for going above and beyond to make sure I received my order in time for my event! Great customer service!!
Ease of use of the order form.
Very helpful CS rep.
The completed pin is liked by everyone.
Professionalism of staff.
Great Products and Service! I place a late order for a special event that was coming up soon. The representative, Chelsea, communicated quickly and help me get my order in and answering all my questions. Not only is the product better than expected, it also arrived a few days earlier than expected. Thank you, Chelsea!
Patient and professional. I've finally submitted an order after 6 months (or more). Getting something done through board meetings took a long time on my end and then I needed helping reaching the price point needed for budget. All About Pins was with me the whole time.
What a pleasuure dioing business with All About Pins. The entire process was smooth and very professional, and the final products are exceptional.
Easy to use website. Quick response to drafts and changes. Reasonable prices.
All my questions were answered. Even those I forgot to ask about (W9).
The order process was extremely user friendly. Customer service was amazing. There communication is extremely helpful.
All about pins is on it to make it work for you! They are fast and informative to help you figure what is best for your order. I use them a lot and I will use them in the future. If you have any questions, just send them an email and they will get back to you swiftly. Paul J.
THE WORST COMPANY TO WORK WITH. DO NOT DO BUSINESS WITH THEM. I have them guaranteeing me a month before that my products will be with me. A week before our event, they emailed saying they cant do the order because of “factory issues”. I told them to just refund me as another shop can do it if I give them a week. THEY DECLINED AND SAID THEY FOUND ANOTHER FACTORY AND THEY WILL BE ABLE TO DO IT. I kept emailing them saying I JUST WANT A REFUND. They kept promising things. And then come 2 days before our event they say they cant do it and theyre sorry. I asked for an alternative and they have none. They also informed us of this very late. WASTE OF TIME AND MONEY. The WORST COMPANY TO WORK WITH. I kept telling them to not put me in a bad position and give me time to look for alternatives and they didnt. I knew that this will happen and they knew that too. But they have 0 care for their customers. They will not give your product. Please dont stress yourself with a company like this. I dont usually write bad reviews but this is one of the worst companies ive had the displeasure of working with.
Responded at a good time. Provided me with a realistic mock up on my hat pins!
Fast, efficient
Great support
All About Pins is a custom pin manufacturing company specializing in a diverse range of lapel pins, including soft enamel, cloisonné, die-struck, and trading pins. The company caters to various customer needs, offering personalized pin design services for events, awards, and branding purposes. All About Pins provides a straightforward approach to creating custom pins, allowing clients to upload their design ideas, which are then transformed into professional artwork by their in-house designers. With an emphasis on quality and customer satisfaction, All About Pins ensures that clients receive their products through free UPS air shipping. Their target market includes businesses, organizations, and individuals looking to create unique pins for promotional events, team sports, or personal collections. The company’s user-friendly process and focus on customization make it an accessible choice for anyone interested in high-quality custom pins.
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