All About Pins is a custom pin manufacturing company specializing in a diverse range of lapel pins, including soft enamel, cloisonné, die-struck, and trading pins. The company caters to various customer needs, offering personalized pin design services for events, awards, and branding purposes. All About Pins provides a straightforward approach to creating custom pins, allowing clients to upload their design ideas, which are then transformed into professional artwork by their in-house designers.
With an emphasis on quality and customer satisfaction, All About Pins ensures that clients receive their products through free UPS air shipping. Their target market includes businesses, organizations, and individuals looking to create unique pins for promotional events, team sports, or personal collections. The company’s user-friendly process and focus on customization make it an accessible choice for anyone interested in high-quality custom pins.
All About Pins has a positive customer experience.
All About Pins receives overwhelmingly positive feedback from customers, with many praising the exceptional customer service and the quality of the pins. Reviewers highlight the quick response times and efficient turnaround on orders, often noting the helpfulness of the staff in guiding them through the design process.
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The user-friendly website and the accuracy of the final products are frequently mentioned as standout features. Customers appreciate the attention to detail in custom designs, with many expressing satisfaction with their unique pins. While there are a few minor complaints about the wording on the online ordering process, these do not detract from the overall positive experience. With a strong reputation for quality and service, All About Pins is highly recommended by its users. Overall, the sentiment is overwhelmingly positive.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.9
351
100%
● Low
4.9 / 5 overall
=
351 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
5.0
12-month avg
4.9
All-time
4.9
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
5.0
3
Sep 24
4.3
6
Oct 24
5.0
5
Nov 24
5.0
4
Dec 24
4.7
3
Jan 25
4.8
6
Feb 25
5.0
4
Mar 25
5.0
2
Apr 25
5.0
1
May 25
5.0
3
Jun 25
5.0
2
Jul 25
5.0
5
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 351 most recent reviews.
Top praiseof 344 positive reviews
Customer service40%
136 mentions
Fast & efficient40%
136 mentions
Easy to use16%
55 mentions
Quality14%
49 mentions
“The customer service”
On “Customer service” · Jul 9, 2025
Top complaintsof 5 negative reviews
Refund40%
2 mentions
Customer service40%
2 mentions
Shipping40%
2 mentions
“I told them to just refund me as another shop can do it if I give them a week”
On “Refund” · Sep 23, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Marketing & Advertising.
Overall rating and review count for this company and similar companies
The response time was so impressive! I ordered on a holiday weekend. From the time I submitted a request till the time I ordered was probably an hour and a half. The delay was because I didn’t check my email that quick or it would’ve been 35 minutes! They gave me multiple options to choose from and it was an actual person that was responding and not an automated response. I’m so excited to receive my order!
Working with All About Pins was wonderful. Their team promptly responded to my messages, the proofs were sent quickly, and ordering was easy. I really appreciate the ease of the entire process.
Colby has been incredible over the last 8 months! We had a very specific design need and had many samples created and Colby was super responsive, and patient and helped us finally get the order placed! Truly thankful!
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Great pins and great sales! Had a slight hiccup with trying to get the design correct but when I spoke with sales we were able to get it figured out right away and the pins turned out amazing. The team loves them.
We have received our order!!!! Thank you very much. Everyone loves the look and quality!! And did I mention, they arrived way before our expected delivery date!!!! Thank you. We will definitely recommend your company in the future!
They always take the extra steps to guide you through the ordering process and provide prompt and efficient service through the ordering and processing phases.
Response times in changing designs was quick and easy. Pricing seemed comparable, if not slightly better than other pin sites. Would like to know if multiple teams ordered different design pins if/what a bulk discount might look like? Want to know if we coordinate better for next year if it would be worth it.
Just Pins are amazing, they are timely and very professional from the start. I would definitely refer them and will for sure do business in the future.
All About Pins is a custom pin manufacturing company specializing in a diverse range of lapel pins, including soft enamel, cloisonné, die-struck, and trading pins. The company caters to various customer needs, offering personalized pin design services for events, awards, and branding purposes. All About Pins provides a straightforward approach to creating custom pins, allowing clients to upload their design ideas, which are then transformed into professional artwork by their in-house designers.
With an emphasis on quality and customer satisfaction, All About Pins ensures that clients receive their products through free UPS air shipping. Their target market includes businesses, organizations, and individuals looking to create unique pins for promotional events, team sports, or personal collections. The company’s user-friendly process and focus on customization make it an accessible choice for anyone interested in high-quality custom pins.