alt. tickets is a ticketing platform that specializes in providing access to a wide range of live events, including concerts, festivals, and performances across the UK. The company features a diverse lineup of artists, including well-known acts and emerging talents, catering to music enthusiasts and event-goers seeking memorable experiences. With a commitment to connecting fans with their favorite events, alt. tickets also operates in association with prominent venues, such as OSLO in Hackney and Thekla in Bristol. This affiliation allows the company to offer a comprehensive selection of events tailored to varied audiences. Customers can easily browse upcoming shows and purchase tickets through the user-friendly website, ensuring they stay informed about the latest happenings in the live entertainment scene.
Reviewers express significant dissatisfaction with alt. tickets, highlighting issues with customer service and booking fees. Many customers report poor experiences, citing rude and unhelpful staff, especially when dealing with refunds and cancellations.
A common complaint is the mandatory booking fees, which are perceived as excessive and are not refunded even when events are canceled, leading to frustration among consumers. However, some positive feedback emerges regarding the speed and helpfulness of certain customer service representatives, with a few reviewers praising prompt responses and effective resolution of issues. Despite these isolated positive experiences, the overwhelming sentiment reflects disappointment and a lack of trust in the service. Overall, alt. tickets struggles to meet customer expectations, resulting in a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 56 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 2.0 | 1 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 56 most recent reviews.
“I had a question about my tickets that I had recently bought and decided to email customer service”
“First off, no correspondence from Alt Gigs, I found out myself through my bank statement partial refund and then inve...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.9 out of 5 (fair) | — | 56 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 1.9 out of 5 (poor) | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: alt. tickets is #4 of 5 on overall rating in this group.
56 reviews of alt. tickets. Filter by what matters to you.
Very poor customer service. A disabled 9 year old and family will now miss out due to their unpublished policies quoting age and disability discriminations, non compliance with UK law and terrible accountability. Signed nobody.
terrible! They keep booking fees even though they cancelled! Rubbish customer service as well. Will NEVER book again with them. Avoid
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I had tickets for a concert but I was concerned about the C-19 precautions at the venue, so I wrote to alt. tickets asking for a refund, and received it within a few minutes. Fantastic service - I'll definitely be using them again!
With the increase of the Omicron strain of COVID-19, I was too anxious to go to The Human League gig in Bath. I emailed Alt Tickets and they refunded the face value of my tickets without any hesitation. Great service. Thank you.
RIP OFF! I bought tickets at Alt Tickets and the gig was cancelled. I had to pay for accomodation and travel myself, fair enough, but they not even refunded the tickets completely, I've paid for the tickets and the delivery of the tickets and they only offered a refund of the face value of the tickets. So I had to pay for the delivery of the tickets on top although they cancelled the gig. This is totally unacceptable. Ticketmaster for example refunds the postage charges when an event is cancelled. This is a total rip off.
I purchased a ticket for an event at Thekla nightclub from a re-seller. The ticket looked suspicious so I contacted the club, who asked me to check with their ticket distributor Alt Tickets (Alt tickets logo is printed on the ticket). Alt Tickets refused to help me in any way and their staff was particularly rude in the process of telling me. I'm going to avoid events when they guys are involved in the future!
Have been using alttickets for years, going to various gigs and rock shows. Great website. Thank you!
I recently purchased a ticket from alt.tickets for an event that was listed as “sold out” by other ticket vendors. As I was not familiar with the company, I was naturally a bit wary at first, but decided to give it a go. I am so glad I did. I was pleasantly surprised by the speedy postal delivery, and the fact it was a physical paper ticket. After the concert, I even managed to get the band members to sign the ticket as a souvenir. Result: One very happy customer.
My boyfriend an I lost our tickets to see our favourite band on the day of the show. We were absolutely gutted but we emailed alt tickets and they got back to us within 10 minutes saying they'd arrange new tickets for us to pick up at the venue. So helpful.
Bought x2 Ed Sheeran tickets in september, realised i needed the £165 for cost of moving in november due to fleeing domestic violence put them back up fpr resale, resold today 12/12/2018 and have been told wont get refunded untill after the event in august 2019! I wouldnt of resold them unless i knew! Nothing in terms and conditions just written in tiny small print on the screen of confirming resale! No care or compassion when dealing with me Daniel from customer services extremly rude and no help with the matter. Trading standards have agreed to take the matter into their hands if full refund or reimbursed tickets are not sorted in the next 7 days.
Me and my family ordered a 4 pack of tickets to the Colorado state fair. They never took the money out of our account and so we assumed the charge didn’t go through so we went and bought tickets at the door. Nearly a month later the charge came out of our account sending our account into the negative. We called and asked what happened and were told there was a machine error and because of it they would refund our money. They never did. Three weeks later I called back and was told they didn’t owe us any money despite the fact that someone had already apologized and told us they would do a refund. Unprofessional, clumsy, liars!
The concert had sold out months ago but spotted tickets 2 days before on alt.tickets bought them at face value and they where at the box office when I arrived absolute bargain and no problem at all
Bought tickets in January and since then, the show has been cancelled. I paid £29.20 for said tickets and have only been refunded £22 because they've already sent my tickets which I can no longer use. Absolutely ridiculous.
alt. tickets is a ticketing platform that specializes in providing access to a wide range of live events, including concerts, festivals, and performances across the UK. The company features a diverse lineup of artists, including well-known acts and emerging talents, catering to music enthusiasts and event-goers seeking memorable experiences. With a commitment to connecting fans with their favorite events, alt. tickets also operates in association with prominent venues, such as OSLO in Hackney and Thekla in Bristol. This affiliation allows the company to offer a comprehensive selection of events tailored to varied audiences. Customers can easily browse upcoming shows and purchase tickets through the user-friendly website, ensuring they stay informed about the latest happenings in the live entertainment scene.
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