Amazon is a multinational e-commerce platform that offers a vast selection of products across numerous categories including electronics, clothing, home goods, books, and personal care items. The company operates online marketplaces where customers can purchase items directly from Amazon or third-party sellers, with various shipping and delivery options available. Amazon also provides additional services such as cloud computing, digital streaming, and subscription-based programs for frequent shoppers.
Amazon faces significant criticism from consumers, with a staggering 79% of reviews rating the service poorly. Many reviewers express frustration over delivery issues, including receiving incorrect items and poor packaging that leads to damaged products.
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Customers report long wait times for customer support and dissatisfaction with the quality of items, noting that products often do not match their descriptions. Despite these complaints, a small percentage of reviewers do share positive experiences, highlighting the convenience of the platform and instances of helpful customer service. However, the overwhelming sentiment reflects a deep disappointment with the service and product reliability. Overall, Amazon's current reputation is marred by numerous negative experiences.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.7
100
100%
—
● Medium
1.7 / 5 overall
=
100 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 100 reviews in 1 month. The chart appears once reviews span two months.
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
Top praiseof 15 positive reviews
Delivery20%
3 mentions
Customer service13%
2 mentions
Refunds13%
2 mentions
“Quick delivery to amazon lockers good prices usually and easy to return small items and quick refunds which is impera...”
On “Delivery” · Jun 28, 2025
Top complaintsof 79 negative reviews
Customer service42%
33 mentions
Delivery22%
17 mentions
Refund14%
11 mentions
Account issues14%
11 mentions
“I am writing to formally express my strong dissatisfaction with a recent purchase experience and the subsequent custo...”
On “Customer service” · Jun 28, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
Guten Tag Xxyz,
Ihr Paket ist unterwegs, verspätet sich aber. Bitte entschuldigen Sie die Verzögerung.
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Ist mir in letzter Zeit mehrmals passiert.
Amazon ist groß geworden, weil man sich auf Zusagen verlassen konnte!
Wenn die glauben, dass ich deswegen auf Prime umsteigen werden, haben sich die getäuscht!
Ich werde in Zukunft schauen, ob ich den Artikel im lokalen Versandhandel bekomme!
📅 Data: 26 giugno 2025
Servizio di consegna disorganizzato e inaffidabile – esperienza Prime deludente
> Vivo nel territorio di Parma e purtroppo, da diverso tempo, riscontro problemi sistematici con il servizio di consegna Amazon.
Nonostante venga data la possibilità di scegliere una fascia oraria per la consegna, questa non viene quasi mai rispettata. Ho sempre indicato il mio numero di telefono, specificando di abitare nelle immediate vicinanze del punto di consegna, ma nessuno mi ha mai contattato prima delle mancate consegne.
Di recente ho dovuto annullare un ordine dopo tre tentativi di consegna falliti, nonostante le rassicurazioni del servizio clienti – sempre cordiale e disponibile – che mi garantiva l’arrivo del pacco quando ero presente.
Oggi, 26 giugno 2025, ho annullato un ulteriore ordine, che doveva essere un regalo: erano passati tre giorni, rendendolo ormai inutile.
Questo tipo di disservizio è particolarmente grave per chi paga Amazon Prime, un servizio che promette consegne rapide e precise. In realtà, l’esperienza non è coerente con quanto pubblicizzato.
Condivido questa recensione non per lamentarmi, ma per fornire un riscontro costruttivo ad Amazon: la logistica deve essere migliorata, soprattutto in zone come Parma dove i problemi sembrano ripetersi frequentemente.
What is Amazon Prime and what benefits does it include?
Amazon Prime is a paid membership program that offers various benefits including free shipping on eligible items, access to Prime Video streaming service, and Prime Music. Members also get early access to certain deals and exclusive offers. The membership is available as monthly or annual subscriptions.
How can I track my Amazon order?
You can track your order by signing into your Amazon account and visiting 'Your Orders' section. You'll see real-time tracking information including shipping updates and estimated delivery dates. Amazon also sends email and text notifications with tracking details if you've opted in for them.
What is Amazon's return policy?
Most items sold by Amazon can be returned within 30 days of delivery for a full refund. Items must be in original condition and packaging. Some categories like electronics or software may have different return windows, and certain items may not be returnable.
How do I contact Amazon customer service?
You can contact Amazon customer service through your account by going to 'Help & Customer Service' and selecting 'Contact Us.' Options include live chat, phone callback, or email support. Customer service is available 24/7 for most issues.
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Does Amazon offer same-day or next-day delivery?
Amazon offers various delivery options including same-day and next-day delivery in select areas for eligible items. Availability depends on your location, the item, and your membership status. Prime members typically have access to faster shipping options at no additional cost.
How do I cancel my Amazon Prime membership?
You can cancel your Prime membership by going to 'Your Account,' then 'Prime Membership,' and selecting 'End Membership.' If you haven't used Prime benefits, you may be eligible for a full refund. You can also choose to not auto-renew instead of immediate cancellation.
What payment methods does Amazon accept?
Amazon accepts major credit and debit cards, Amazon gift cards, and bank accounts for direct payment. They also offer Amazon Pay for purchases on other websites and accept various digital wallets. Payment options may vary by region and item type.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Dalle 9 alle 18.30 che aspetto un pacco ordinato con Amazon prime. Un intera giornata ad aspettare un pacco che forse nemmeno riceverò. Il contratto con prime video me lo hanno aumentato di prezzo senza che io lo abbia richiesto. I pacchi non arrivano. Io cancello l'abbonamento. Sono proprio incavolata.
I have spend over €50 more like €500 in the last year on Amazon. I haven't received all of my books. But the one I gave a review today doesn't post? While it says that it should be the case if you've spend like more than €50. You can't really rely on Amazon.
Il servizio è nettamente in peggioramento. Tra le assurdità che mi sono capitate ultimamente:
- Mi sono ritrovata l'account di prime video impostato in turco su mobile. Ho contattato l'assistenza clienti che ha più volte insistito che l'unica ragione sarebbe potuta essere una mia modifica della lingua 😝. Ma non ho mai effettuato questa modifica. Forse l'account è stato violato?
- Qualche tempo fa ho acquistato un registratore vocale. Mi è stato consegnato con un numero elevato di registrazioni preesistenti contenenti rumori non ben definiti.
- Ho acquistato un lettore smart CIE che sarebbe dovuto arrivare settimana scorsa, ma mi hanno inviato un'email specificando che la consegna avverrà addirittura il 21 luglio. A meno che non lo fabbrichino ex novo, inizio a dubitare di cosa mi arriverà realmente. Date le recenti casistiche, ho addirittura pensato che potrebbe arrivarmi manomesso...
Inizio a dubitare della serietà e della sicurezza dei servizi amazon.
Ultimamente Tra Amazon e i corrieri di cui si serve non si riesce a stabilire quali siano i peggiori.
Penso che i loro servizi si siano adeguati a quelli pessimi di tutto il nostro paese
There's road works going on outside my house in Norfolk and the Amazon delivery driver couldn't be bothered to park 50 yards away and walk to my house to deliver a package. Now Amazon have sent me a snotty email telling me to update my information.
They should employ delivery drivers who aren't a complete waste of space.
Amazon.com has always had a confusing and failing website, a failing and user-unfriendly interface, useless and illogical functionality etc. Year after year it proved that they can't create anything that works. It susprises me they have all these sales and a large business, but probably because just of the sheer size of the rigid and crude operation.
I wish I can give negative stars, it gets worse every year and finally decided not to buy from them again. Product left outside my door at a business location at a public street, I specific ask them not to do it, and someone stolen the product. I went on the auto chat twice but nothing happened, when call the customer service the automated machine keeps going into loop, even when I answer all the questions.
Uno dei punti forti di Amazon era il servizio di assistenza clienti efficiente e affidabile. Non esiste più il numero verde e in caso di problemi (pacchi risultavano consegnati ma in realtà mai arrivati) è praticamente impossibile parlare con un essere umano. Vergognoso per un colosso come Amazon. Mai più.
Account wordt gesloten als je met klacht doet van kapotte artikelen
Fragiele artikelen worden onzorgvuldig verpakt en verzonden bijv. in papieren enveloppen zonder iets van bescherming in plaats van doos. Scheuren ook tijdens levering. Logisch dat artikelen hierdoor beschadigd raken en kwijt raken. Foto's gestuurd wordt blijkbaar niet gediend door Amazon als je melding doet. Want als je klacht meld van dat je artikelen kapot hebt ontvangen, wordt dat niet gewaardeerd van ze zelfs met foto's. Ze geven je geen terugbetaling en je account wordt zomaar gesloten terwijl dit allemaal buiten de schuld van de klant gebeurt.
really disappointing, would give 0 stars if I could. Company says 4-8am delivery but then it turns out, uh oh! It’s late. This is the 3rd time in a row this has happened and I’m planning on keeping this up forever because wtf is wrong with your company Amazon? About to switch someone else ALSO DONT BUY PRIME. IT IS NOT WORTH IT AT ALL!!
If I could do less I would. So ice had an account for over 20yrs and I was informed that my account was restricted to digital only. They said because I had to many returns. They said another account but even my own account couldn't provide evidence. I requested data info as per your rights. Guess what I could prove return were 1 items in around last 3yrs. No other accounts under my emails so no factual write to MD UK Punted to same old dept who are untouchable, can't speak nothing refused now because I ended up deleting my account as I don't use digital so I gave up. MD doesn't bother. Sorry no evidence to support. Should be some 3rd party that deal with those companies. Citizen advise trading standards not interested.
Ordino spesso la spesa su Amazon supermercato, mi hanno sempre consegnato al piano ed ho sempre dato una ricompensa.
Oggi il corriere mi ha citofonato ed ha lasciato la spesa nell’androne del portone, dicendomi - Se la venga a prendere.
Ho fatto anche una foto ma qui non è possibile caricarla. Vergognosi!
Har 3 gange de sidste 2 år forsøgt at bestille en varer. Penge er trukket, men ordrer annulleres efter få dage. Efter kontakt til support går der ca. 2 måneder før pengene går ind på min kontor igen. Det er simpelhen ikke en biks man kan stole på.
Kunne jeg give nul stjerner havde jeg valgt det.
As Amazon gets bigger and bigger, the offsite advertisers get worse and worse as they grab for easier profits. Items I order shipped from offsite parties are late or destroyed in shipment with poor packaging more and more. My current item has been listed, sorry were late three times. When I go to Amazon and try to ask for help that product you must identify first says "this product does not qualify for this service". Amazon, like Google and others are getting to large. The fastest way to eliminate competition is to buy them out and close their doors. Time they get regulated by our congress but they have no spines. If you don't think Amazon or Microsoft qualify as a utility just try to live without their service.
As Amazon get bigger they, like Banking, knows hardware is best not built. Delivery to the user is best supplied by someone else. More profit and less work with off-site sellers.
All the biggies have service getting worse and now Ai is making these companies kings and the buying public get bad service. This includes them all, Microsoft, Amazon, Wayfair, Walmart, and Google that is becoming nothing more than the old Yellow Pages that sold Ad space showed first. Remember Google says it is a search engine.
I'm all for private business but management is only good at creating less work, changing the rules, higher profits, with lots of one star ratings.
I'm shifting back to buying from Big Box Stores, less frustrating but easier to keep a tight schedule with so little time.
I’m absolutely disgusted by your shameless money-grabbing tactics. I already pay 8.99 pounds /month for Prime Video, and now you have the audacity to demand another 2.99 pounds just to remove ads? This is daylight robbery—a bait-and-switch scam that treats loyal customers like ATMs.
Since when does a paid subscription come with forced ads unless we cough up even more? Oh right—since your company decided maximizing shareholder profits was more important than basic decency. Newsflash: the customer is not your cash cow.
How do I leave a review for a product I purchased?
To leave a review, go to 'Your Orders,' find the item you want to review, and click 'Write a product review.' You can rate the product from 1-5 stars and write detailed feedback about your experience. Reviews help other customers make informed purchasing decisions.
What is Amazon's A-to-Z Guarantee?
The A-to-Z Guarantee protects customers when purchasing from third-party sellers on Amazon's marketplace. It covers items that don't arrive, arrive damaged, or are significantly different from what was described. Claims can be filed through your Amazon account if the seller doesn't resolve the issue.
Can I change or cancel my order after placing it?
You may be able to change or cancel your order if it hasn't entered the shipping process yet. Go to 'Your Orders' and look for 'Cancel items' or 'Change' options next to your order. Once an item has shipped, you'll need to wait for delivery and then process a return if needed.
How do I set up Amazon Subscribe & Save?
Subscribe & Save allows you to receive regular deliveries of eligible items at discounted prices. When viewing a qualifying product, select 'Subscribe & Save' instead of regular purchase, then choose your delivery frequency. You can modify or cancel subscriptions anytime through your account settings.
What should I do if my Amazon package is lost or stolen?
If your package shows as delivered but you haven't received it, first check with neighbors and around your property. Then contact Amazon customer service through your account to report the issue. Amazon typically offers replacements or refunds for undelivered packages, and they may suggest delivery alternatives for future orders.
About Amazon
Amazon is a multinational e-commerce platform that offers a vast selection of products across numerous categories including electronics, clothing, home goods, books, and personal care items. The company operates online marketplaces where customers can purchase items directly from Amazon or third-party sellers, with various shipping and delivery options available. Amazon also provides additional services such as cloud computing, digital streaming, and subscription-based programs for frequent shoppers.
