Amazon is a multinational e-commerce platform that offers a vast selection of products across numerous categories including electronics, clothing, home goods, books, and personal care items. The company operates online marketplaces where customers can purchase items directly from Amazon or third-party sellers, with various shipping and delivery options available. Amazon also provides additional services such as cloud computing, digital streaming, and subscription-based programs for frequent shoppers.
Amazon faces significant criticism from consumers, with a staggering 79% of reviews rating the service poorly. Many reviewers express frustration over delivery issues, including receiving incorrect items and poor packaging that leads to damaged products.
Customers report long wait times for customer support and dissatisfaction with the quality of items, noting that products often do not match their descriptions. Despite these complaints, a small percentage of reviewers do share positive experiences, highlighting the convenience of the platform and instances of helpful customer service. However, the overwhelming sentiment reflects a deep disappointment with the service and product reliability. Overall, Amazon's current reputation is marred by numerous negative experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 100 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 100 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Quick delivery to amazon lockers good prices usually and easy to return small items and quick refunds which is impera...”
“I am writing to formally express my strong dissatisfaction with a recent purchase experience and the subsequent custo...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | 1.4 out of 5 (poor) | — | 100 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Amazon is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 1.4).
100 reviews of Amazon. Filter by what matters to you.
What is the point of having prime membership when they deliver as per normal delivery window. Pathetic service - not my problem as a customer if you cannot validate and ensure 3rd party logistics deliver on time as per your confirmed SLA - there were no storms, natural disasters or disruptions, so no excuse - just Amazon using unreliable service providers at the cheapest rate. Another rip off service.
We ordered a picture for a birthday present and they tried to put it through the letter box it didn't fit so they bent it and shoved it through the door. Also a couple of days ago they did not ring the bell instead they just threw it over the gate. They are very impatient.
Sicuramente il posto dove trovare qualunque cosa e che uso spesso ma le ultime due esperienze devastanti. Una ho comprato una bottiglia che ho trovata consegnata a mia insaputa nel cortile di casa abbandonata (e rotta..l'avranno lanciata?). La seconda solo tre giorni fa con il corriere che nonostante le mi indicazioni sulla consegna ha fatto di testa propria. Servizio molto discutibile!
Quick answers to the questions people ask most.
Amazon Prime is a paid membership program that offers various benefits including free shipping on eligible items, access to Prime Video streaming service, and Prime Music. Members also get early access to certain deals and exclusive offers. The membership is available as monthly or annual subscriptions.
You can track your order by signing into your Amazon account and visiting 'Your Orders' section. You'll see real-time tracking information including shipping updates and estimated delivery dates. Amazon also sends email and text notifications with tracking details if you've opted in for them.
Most items sold by Amazon can be returned within 30 days of delivery for a full refund. Items must be in original condition and packaging. Some categories like electronics or software may have different return windows, and certain items may not be returnable.
You can contact Amazon customer service through your account by going to 'Help & Customer Service' and selecting 'Contact Us.' Options include live chat, phone callback, or email support. Customer service is available 24/7 for most issues.
Amazon offers various delivery options including same-day and next-day delivery in select areas for eligible items. Availability depends on your location, the item, and your membership status. Prime members typically have access to faster shipping options at no additional cost.
You can cancel your Prime membership by going to 'Your Account,' then 'Prime Membership,' and selecting 'End Membership.' If you haven't used Prime benefits, you may be eligible for a full refund. You can also choose to not auto-renew instead of immediate cancellation.
Amazon accepts major credit and debit cards, Amazon gift cards, and bank accounts for direct payment. They also offer Amazon Pay for purchases on other websites and accept various digital wallets. Payment options may vary by region and item type.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
i tried so many times to log into amazon and they gave me codes to change my password and it still made no difference cause i made so many attempts to log in they have prevented me from using my account its disgusting im done with amazon and there rip off prices also.
To leave a review, go to 'Your Orders,' find the item you want to review, and click 'Write a product review.' You can rate the product from 1-5 stars and write detailed feedback about your experience. Reviews help other customers make informed purchasing decisions.
The A-to-Z Guarantee protects customers when purchasing from third-party sellers on Amazon's marketplace. It covers items that don't arrive, arrive damaged, or are significantly different from what was described. Claims can be filed through your Amazon account if the seller doesn't resolve the issue.
You may be able to change or cancel your order if it hasn't entered the shipping process yet. Go to 'Your Orders' and look for 'Cancel items' or 'Change' options next to your order. Once an item has shipped, you'll need to wait for delivery and then process a return if needed.
Subscribe & Save allows you to receive regular deliveries of eligible items at discounted prices. When viewing a qualifying product, select 'Subscribe & Save' instead of regular purchase, then choose your delivery frequency. You can modify or cancel subscriptions anytime through your account settings.
If your package shows as delivered but you haven't received it, first check with neighbors and around your property. Then contact Amazon customer service through your account to report the issue. Amazon typically offers replacements or refunds for undelivered packages, and they may suggest delivery alternatives for future orders.
Amazon is a multinational e-commerce platform that offers a vast selection of products across numerous categories including electronics, clothing, home goods, books, and personal care items. The company operates online marketplaces where customers can purchase items directly from Amazon or third-party sellers, with various shipping and delivery options available. Amazon also provides additional services such as cloud computing, digital streaming, and subscription-based programs for frequent shoppers.
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