Amazon is a multinational e-commerce platform that offers a vast selection of products across numerous categories including electronics, clothing, home goods, books, and personal care items. The company operates online marketplaces where customers can purchase items directly from Amazon or third-party sellers, with various shipping and delivery options available. Amazon also provides additional services such as cloud computing, digital streaming, and subscription-based programs for frequent shoppers.
Amazon faces significant criticism from consumers, with a staggering 79% of reviews rating the service poorly. Many reviewers express frustration over delivery issues, including receiving incorrect items and poor packaging that leads to damaged products.
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Customers report long wait times for customer support and dissatisfaction with the quality of items, noting that products often do not match their descriptions. Despite these complaints, a small percentage of reviewers do share positive experiences, highlighting the convenience of the platform and instances of helpful customer service. However, the overwhelming sentiment reflects a deep disappointment with the service and product reliability. Overall, Amazon's current reputation is marred by numerous negative experiences.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.7
100
100%
—
● Medium
1.7 / 5 overall
=
100 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 100 reviews in 1 month. The chart appears once reviews span two months.
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
Top praiseof 15 positive reviews
Delivery20%
3 mentions
Customer service13%
2 mentions
Refunds13%
2 mentions
“Quick delivery to amazon lockers good prices usually and easy to return small items and quick refunds which is impera...”
On “Delivery” · Jun 28, 2025
Top complaintsof 79 negative reviews
Customer service42%
33 mentions
Delivery22%
17 mentions
Refund14%
11 mentions
Account issues14%
11 mentions
“I am writing to formally express my strong dissatisfaction with a recent purchase experience and the subsequent custo...”
On “Customer service” · Jun 28, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
Overall rating and review count for this company and similar companies
allereerst ontving ik een koffer met 2 wielen, terwijl op de afbeelding duidelijk 4 wielen te zien zijn. Dan moet je eerst eindeloos chatten en uiteindelijk mag je dan terugsturen en moet je aantal dagen wachten tot zij fout hebben hersteld alvorens opnieuw te bestellen. Veel gedoe waar je niet op zit te wachten!
Vervolgens zie ik een andere koffer die 40cm zou zijn. alleen omdat ik wil voorkomen wéér een verkeerde koffer te ontvangen heb ik contact gezocht met Samsonite. Zij mailen dat het vermoedelijk om 40 gaat. Dus check bij Amazon gedaan via chat en het zou echt 40cm moeten zijn geeft dame van de Amazon-chat aan. Alleen toen ik vroeg of de andere of het 40 bij 30 bij 20cm was moest ik van haar plotseling dat gaan navragen bij Samsonite. En dan kreeg ik ook nog eens een verkeerd mailadres van Samsonite van haar waar ik naartoe kon mailen. Vanhet kastje naar de muur, waardeloos dat Amazon gebeuren
Autisti arroganti che lasciano il furgone davanti al passo carrabile bloccando entrata. Pacchi con oggetti con confezione rotta spediti volutamente con confezione rotta poiché il pacco era integro. Poco seri
What is Amazon Prime and what benefits does it include?
Amazon Prime is a paid membership program that offers various benefits including free shipping on eligible items, access to Prime Video streaming service, and Prime Music. Members also get early access to certain deals and exclusive offers. The membership is available as monthly or annual subscriptions.
How can I track my Amazon order?
You can track your order by signing into your Amazon account and visiting 'Your Orders' section. You'll see real-time tracking information including shipping updates and estimated delivery dates. Amazon also sends email and text notifications with tracking details if you've opted in for them.
What is Amazon's return policy?
Most items sold by Amazon can be returned within 30 days of delivery for a full refund. Items must be in original condition and packaging. Some categories like electronics or software may have different return windows, and certain items may not be returnable.
How do I contact Amazon customer service?
You can contact Amazon customer service through your account by going to 'Help & Customer Service' and selecting 'Contact Us.' Options include live chat, phone callback, or email support. Customer service is available 24/7 for most issues.
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Does Amazon offer same-day or next-day delivery?
Amazon offers various delivery options including same-day and next-day delivery in select areas for eligible items. Availability depends on your location, the item, and your membership status. Prime members typically have access to faster shipping options at no additional cost.
How do I cancel my Amazon Prime membership?
You can cancel your Prime membership by going to 'Your Account,' then 'Prime Membership,' and selecting 'End Membership.' If you haven't used Prime benefits, you may be eligible for a full refund. You can also choose to not auto-renew instead of immediate cancellation.
What payment methods does Amazon accept?
Amazon accepts major credit and debit cards, Amazon gift cards, and bank accounts for direct payment. They also offer Amazon Pay for purchases on other websites and accept various digital wallets. Payment options may vary by region and item type.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Urgent Complaint Regarding Faulty Product and Poor Customer Support Experience
I am writing to formally express my strong dissatisfaction with a recent purchase experience and the subsequent customer support I received through Amazon Egypt.
Order Details:
Product: Lenovo Slim i7 Laptop with Windows 11 (clearly written on the product page)
Order ID:
405-7938611-5597108
Order Date: 22 June 2025
Upon receiving the laptop and powering it on for the first time, I was met with a critical system error:
“Default Boot Device Missing or Boot Failed.
Insert recovery media and hit any key then select Boot Manager to choose s new boot device or to boot recovery media”
This clearly indicates a hardware failure or missing operating system, rendering the device completely non-functional out of the box.
I contacted Amazon’s customer service immediately. Unfortunately, I was met with a lack of accountability and empathy:
The representative refused to provide any viable solution, such as replacement, expedited return, or compensation for the disruption this caused.
I was told the only option is to return the laptop and wait up to 30 days for a refund, despite the product being defective upon delivery.
When I requested to file a formal complaint, the representative claimed he could only file an “internal complaint” which I would not be able to track or follow up on.
Additionally, the representative refused to provide his full name, effectively shielding himself from accountability. I was only able to know its initial from an automatic follow up email: (Mr Nour W.)
This Is Unacceptable for the following reasons:
I chose Amazon over other vendors expecting reliability and customer-focused service.
Being left with a defective product and no resolution for a month directly impacts my professional work and obligations.
The dismissive attitude and lack of transparency by your representative only amplified my frustration.
What I Expect:
Immediate escalation of this issue to Amazon’s customer satisfaction or quality assurance team.
A clear and trackable complaint process with reference number and follow-up.
An expedited solution—either:
Replacement with a working device within a few days, or
Immediate full refund upon return and a compensation credit for the inconvenience, in order to buy another laptop on time for my work
Internal review of the customer service interaction, especially the conduct of the representative I dealt with
Amazon sent the wrong item TWICE — my daughter missed her performance because of their failure
Review:
I’m shocked by how terribly Amazon handled what should have been a simple purchase.
I ordered specific tap dance shoes for my daughter’s performance. Amazon sent the wrong item the first time. I contacted support, wasted over an hour, and was told to reorder. I did — and unbelievably, the second shipment was wrong too.
Because of this, my daughter missed her concert — something that can’t be undone.
I spent hours being transferred between dozens of agents, repeating myself, getting false promises that the refund would appear in “X hours.” Nothing happened. No one took responsibility. I paid double, dealt with return shipping costs, and was left with zero resolution.
Amazon’s failure wasn’t just a logistics mistake — it was negligence, disrespect, and a complete disregard for the customer’s time, money, and trust.
I’m a high-ranking professional and I will make sure this reaches every platform possible. I no longer trust Amazon, and I advise others to be very cautious — especially if your order actually matters.
As a company I actually like Amazon. I do a great deal of shopping on thier site.
But I cannot rate them any higher than a one!
When i order i expect whatever it is i order to work! Not too much ask? When the item doesn't work I will return it. Amazon has a good return policy. However they have now removed the free pick up from my doorstep service! So now Amazon have sent me an item that does not work and then Amazon now expect me to use my car, my petrol and my money to send the item back! I fully accept, if I'm sending it back as I don't like it or I've changed my mind, then should pay my part of the return. But not when they have sent me an item that does not work!
The quality of items is dropping fast. You would think cork-board or basal wood, or anything even remotely like wood would be used for furniture. That is a cost worth purchasing. No. You get coated paper attempting to hold up shoes, or store items in, clothing. Dressers are now fabric and cheap material. Anything that is a shelf. You want a real item made of wood? Its gonna cost you $$$. Absolutely ridiculous. Expect to send your items back, A LOT.
I ordered knives on Amazon, a fake arrived, for which I paid $200 more than the average market price. I found them at another warehouse much cheaper and of higher quality!!!
Ik heb een magnetisch telefoonhoesje besteld met privacy scherm, nu past mijn mobiel erin maar hij is niet te bedienen met vingerafdruk. Daar baal ik enorm van. Ik zag dat het word uitbesteed aan China, en daar heb ik slechte ervaringen mee. Ik dacht amazon laat dit goed verlopen, maar ben heel erg teleurgesteld, en ik bestel dus nooit meer iets. Goeie service zou terbetaling zijn, want terugsturen heeft geen zin. Ik spreek uit ervaring
Unfortunately, the rating does not start at "0" because that's the service I received after making, three different calls! 🤔 I "was" considering to become a prime member but had a few questions that were not available on their site!! Omg, NIGHTMARE..Customer service, intentionally hung up on me three different times when I said, "I seen a product and had a few questions before I decide." When I did "not" agree to the membership, until my questions were answered...they hung u everytime! I have ordered from Amazon before but I will, "NOT" spend my hard earned money, when I can't ask a simple question!!! There are other companies that are more personable that sell the same as Amazon! I guess they've gotten so big, customer service doesn't matter anymore, well, it does to me! Good riddings. Amazon!!!
Its been months to where I've seen nasty changes on amazon, scams, with miniature items that are not what they make you believe. charging you amounts averaging a shipping cost so that you think twice about returning. Just to many dirty tricks. No more refunds only credit. No more free shipping without purchasing a certain amount. Its time to find another place.
****WAARSCHUWING****
Koop hier niks want je bent gewoon je geld kwijt.
Heb al een week een hoop gezeik met Amazon! Pakket zou tussen 15 en 18 juni bezorgt worden, heb tot op de dag van vandaag NIKS ontvangen. Wij moesten zelf maar kontakt opnemen met de verkoper.....maar GEEN enkele reactie ook niet op de 3 berichtjes doe Amazon heeft gestuurd.
De afspraak was dat de bestelling werd geannuleerd en wij ons geld terug krijgen......HELAAS NOG STEEDS GEEN GELD TERUG!
Wel een stomme berichtje dat de claim is gesloten omdat ik geen gegevens heb gestuurd........maar ze hebben mij niks gevraagd hoor!! En welke gegevens wil je hebben dan??????? Er is niks gestuurd ik heb niks ontvangen de verkoper reageerd niet dus welke gevens wil je??? Dat ik betaald heb weten jullie en dat er niks is geleverd ook en ook dat de verkoper niet reageert dus wat wil je nou nog meer???
Krijg nu ineens een berichtje dat het pakket nl. Een zwembadtrap van 804€ bij ons is bezorgt.........en je kan het misschien al raden GEEN TRAP!!
En ik hoef hem ook niet meer want heb er inmiddels 1 besteld bij een bedrijf die wel zijn afspraken nakomt en die is zelf al bezorgd!!
DUS AMAZON GEEFT MIJN GELD TERUG!!!
1 ster is nog te veel!!!!
Amazon is awful. The sent a large laundry detergent, fabric softener, and dishwasher pods in a large bag to me. The laundry soap broke and the bag was full of detergent. I opened it and it destroyed my 3k sectional. They gave me back 15 for it. Then the next order they sent the wrong color of the item and after 5 phone calls I still don’t have what I ordered. It’s a shame they used to be great. Their customer service people lie also. Cancelling Amazon.
I have been using Amazon for some time. In that time I have purchased many items and always happy with their support on questionable or faulty items. I recently purchased from them a sunbeam can opener which when it arrived did not work. I advised Amazon and thus was their respons - qouted off email received and still in my possession - "We have closed this account because you have consistently returned a large number of orders in used, damaged, or not in their original condition over the past 12 months. We had previously contacted you about this situation and have seen this trend continue on your account. While we expect the occasional problem with an order, we cannot continue to accept returns in used, damaged, or not in their original condition at this rate, etc etc.
I asked them to provide details of the itemw I had returned as I have never returned any items to them and would not do as they have quited in this offensive and disgraceful email. No details have ever been supplied and I am furious. No justice with Amazon. I am more than happy to not deal with such a grubby company whi would treat an elderley half bling disabled customer such as thus. with no proof provided and I KNOW I have never treated any one un business they have portrayed me with no proof.
My order is on hold and says I need verification. I verified everything, but didn't understand what document to attach since my card is a new one. The first agent told me that I'm verified and all is good. Today I was asked again for verification. In the middle of the conversation with the first agent they send me to another one who completely ended the conversation.
As if they don't want me to continue purchasing from Amazon. Well ok, I'll close my account. I'm not obliged to deal with a disrespectful team while all I'm doing is trying to purchase through this website.
I ordered some tea and tea bags and paid extra to have it before we went on holiday. It never arrived. The delivery says delivered to resident. Not so. I called customer service, there is no photo proving delivery, and they told me to wait and it would show up. Not yet. The chat function appears not to be working. So they have my money and I have no product. I have better things to do with my life than chase this down. It is just some tea!
Nu al meer dan 7 weken een boek besteld, maar heb nog niets binnen gekregen. Ik zie bij anderen dat het ook niet goed gaat met hun bestellingen, wat is er nou de laatste tijd gebeurd met online shoppen? Dit maak nu 2 keer mee in korte tijd.
non comprate da Amazon seconda mano - arrivano solo prodotti non funzionanti
Nell'arco di una settimana ho comprato due articoli da Amazon seconda mano in condizioni accettabili che sono arrivati non funzionanti. Ho perso tantissimo tempo nell'aspettare la consegna per poi dover fare immediatamente il reso. Al posto di condizioni accettabili dovrebbe essere specificato che si tratta di articoli completamente non funzionanti e pertanto inutilizzabili.
In passato ho avuto un problema con un reso che non volevano rimborsare nonostante la responsabilità della perdita del pacco fosse del corriere.
Vergognoso considerata la posizione dominante nel mercato degli acquisti online.
BBB Complaint: #23452522
I have contacted amazon's Customer Service 3 times throughout the past few months trying to resolve the issue and I have received convoluted information from each employee. I cancelled an order and returned the items and I was expected to receive a refund in the amount of $171.98. I contacted amazon on June 2 at 1-888-280-4331and I spoke with a representative who "took my updated contact information and assured me that the new card information would be updated since the old card on file was no loner active. The representative Niksil stated "that my card information was added to the system and I should receive my refund in 5-10 business days. On June 10th, I spoke with a representative who told me "there was nothing they could do."
I requested to speak to a supervisor Mr. Abhay who was completely indifferent and argumentative. I again, informed him that I spoke to a representative who "took my updated card information" for over 30 minutes I spoke with them on the phone, whom I believed was assisting me. How could this representative take my card information and assure me it was added to the account if its not amazon's policy.
These customer service agents outside the U.S have their own set of corrupt practices that they use against American consumers and it goes against basic morale which is embedded in all business transactions. Its an egregious act to accept a consumers money and send a refund to a nonactive account and then create liability for the consumer by sending their payment to a nonactive card-and have no remedy in place to assist the consumer, in retrieving their funds after you have profited from their business.
Its a disgrace that this is a matter of business for Amazon. My complaint is noted on BBB website.
Stasera ho cancellato il prime tanto non rispettano le date di consegna inutile farlo, per non parlare delle recensioni che non puoi scrivere ciò che vuoi che non te le pubblicano, non vedo l'ora di chiudere tutto
How do I leave a review for a product I purchased?
To leave a review, go to 'Your Orders,' find the item you want to review, and click 'Write a product review.' You can rate the product from 1-5 stars and write detailed feedback about your experience. Reviews help other customers make informed purchasing decisions.
What is Amazon's A-to-Z Guarantee?
The A-to-Z Guarantee protects customers when purchasing from third-party sellers on Amazon's marketplace. It covers items that don't arrive, arrive damaged, or are significantly different from what was described. Claims can be filed through your Amazon account if the seller doesn't resolve the issue.
Can I change or cancel my order after placing it?
You may be able to change or cancel your order if it hasn't entered the shipping process yet. Go to 'Your Orders' and look for 'Cancel items' or 'Change' options next to your order. Once an item has shipped, you'll need to wait for delivery and then process a return if needed.
How do I set up Amazon Subscribe & Save?
Subscribe & Save allows you to receive regular deliveries of eligible items at discounted prices. When viewing a qualifying product, select 'Subscribe & Save' instead of regular purchase, then choose your delivery frequency. You can modify or cancel subscriptions anytime through your account settings.
What should I do if my Amazon package is lost or stolen?
If your package shows as delivered but you haven't received it, first check with neighbors and around your property. Then contact Amazon customer service through your account to report the issue. Amazon typically offers replacements or refunds for undelivered packages, and they may suggest delivery alternatives for future orders.
About Amazon
Amazon is a multinational e-commerce platform that offers a vast selection of products across numerous categories including electronics, clothing, home goods, books, and personal care items. The company operates online marketplaces where customers can purchase items directly from Amazon or third-party sellers, with various shipping and delivery options available. Amazon also provides additional services such as cloud computing, digital streaming, and subscription-based programs for frequent shoppers.
