American International Logistics reviews & trust report
American International Logistics is a logistics company specializing in providing comprehensive supply chain solutions for businesses across various sectors. The company focuses on optimizing transportation and warehousing services, offering clients efficient management of their logistical operations. By leveraging advanced technology and industry expertise, American International Logistics aims to streamline the shipping process, reduce costs, and enhance overall supply chain efficiency.
The company's target market includes small to large enterprises that require reliable logistics support for domestic and international shipping. American International Logistics caters to a diverse clientele, offering tailored services that meet the unique needs of each business, whether they are looking for freight forwarding, customs brokerage, or inventory management solutions. With a commitment to delivering quality logistics services, the company positions itself as a trusted partner in the supply chain management sector.
American International Logistics has a positive customer experience.
American International Logistics receives mixed feedback from customers, highlighting both commendable service and significant concerns. Many reviewers praise the helpfulness and professionalism of staff members like Felicia and Malcom, noting their excellent communication and responsiveness throughout the shipping process.
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Customers appreciate that their vehicles often arrive in good condition and on time, with some mentioning competitive pricing. However, a substantial number of reviews express frustration over pricing issues, with claims of quoted prices being significantly increased after contracts are signed. Complaints about poor communication and unresponsive customer service also emerge, with some customers feeling misled or scammed.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.7
35
100%
—
● Low
3.7 / 5 overall
=
35 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2024.
Last 3 months
3.0
12-month avg
4.0
All-time
3.7
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 23
1.0
1
Sep 23
5.0
1
Oct 23
5.0
2
Nov 23
5.0
1
Dec 23
—
0
Jan 24
—
0
Feb 24
—
0
Mar 24
—
0
Apr 24
—
0
May 24
—
0
Jun 24
—
0
Jul 24
3.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 35 most recent reviews.
Top praiseof 22 positive reviews
Delivery50%
11 mentions
Prices & value41%
9 mentions
Customer service27%
6 mentions
Fast & efficient18%
4 mentions
“Malcom was very helpful and kept me updated on the delivery”
On “Delivery” · Nov 9, 2023
Top complaintsof 11 negative reviews
Pricing64%
7 mentions
Customer service36%
4 mentions
Cancellation36%
4 mentions
Charges36%
4 mentions
“HORRIBLE EXPERIENCE”
On “Pricing” · Aug 24, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
Overall rating and review count for this company and similar companies
On the positive side, my car was shipped from Albuquerque, NM to Dallas, TX in good condition. The broker, Mike Miller, was very helpful and respectful; he made sure to constantly communicate with any... See more
Awesome experience! I have nothing but praise for the excellent service I received in safely transporting my 2021 Jeep Compass from Anchorage, Alaska to Palo, Alto, California! Not only was the price... See more
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On the positive side, my car was shipped from Albuquerque, NM to Dallas, TX in good condition. The broker, Mike Miller, was very helpful and respectful; he made sure to constantly communicate with any updates.
Only negative from this experience was that the total price was more than 50% higher than the initial quote I received from the broker as no driver wanted to do the job for the initial quote. Nonetheless, Mike communicated this to me promptly and was still able to get me a decent price.
Awesome experience! I have nothing but praise for the excellent service I received in safely transporting my 2021 Jeep Compass from Anchorage, Alaska to Palo, Alto, California! Not only was the price the best quoted, but communications were always excellent and my vehicle was delivered in tip top condition much faster than I anticipated right to the front door—so convenient! I’d definitely recommend this trucking firm if you need to transport your vehicle long distances….I will
Definitely use them in the future when I need a long haul vehicle transport service!
HORRIBLE EXPERIENCE. DID NOT FULFILL QUOTED PRICE. WENT 24+ HOURS NOT RESPONDING TO TEXT OR PHONE CALLS. I WAS TOLD THE PERSON TEXTING ME WAS IN THE HOSPITAL FOR ONE DAY. SAD STATE THAT ONLY ONE PERSON COULD RESPOND. FIRST DRIVER BACKED OUT. 2ND DRIVER HAD AN ISSUE WITH THE TRUCK (SO I WAS TOLD). THE 3RD, YES 3RD DRIVER TOLD ME HE WAS BUSY DOING SOMETHING ELSE AND HUNG UP ON ME. FINALLY GOT MY VEHICLE A DAY AFTER IT WAS SUPPOSED TO ARRIVE BECAUSE THE 3RD DRIVER ALSO HAD AN ISSUE WITH HIS VEHICLE AFTER PICKING UP MY VEHICLE FROM THE DEALERSHIP. IWHEN I SAY A HORRIBLE EXPERIENCE, I AM NOT EXAGGERATING. I DO NOT RECOMMEND THIS COMPANY TO ANYONE. THEY ARE UTTERLY UNPROFESSIONAL. I AM ONE DISGUSTED AND UNHAPPY WITH THIS COMPANY.
Felicia was very professional and took me through the order process like a champ. After I came on hard times She confirmed the cancellation of my order with $0 cancellation fee I would recommend Felicia and her company to anyone! Thank you for everything and best of luck to you and your company. If I am ever in need of a car transportation, I will be calling Felicia!
This was a bad experience all around. First they tell you a price that falls in line with everyone else's quote they have you sign a contract. Then they tell you they found a driver but wants more money nothing short of extortion make you sign a different contract with added fees. I reluctantly agreed. Then they picked up the vehicle didn't tell me it was picked up. I wouldn't have known without talking with the seller. Tried to call tried to text to get an estimate on when they would drop off nothing no response. I was 25 miles away when they finally called saying vehicle was 4 miles away. So had to leave what I was doing to go meet, would've been there had I known an estimated time they would get there.
The good: for a broker, they are responsive, good communication, a driver was assigned two days out, picked up on time, delivered quickly and without incident. The bad: my final price was 65% higher than the quote and the contract. The lowball quote that’s presented as contract price is a dishonest sales tactic. By the time we found out (several days out from the pickup date) it was too late to change horses and we had little choice but to agree to a higher price. And the extra cost from the driver for “loading the car more than 100lbs” at the time of the pickup when we had no choice is not great either. I would not use them again.
Felicia was great and responsive with finding a driver for us immediately within the same day when another company failed to deliver after waiting for 4 days. I got my car literally the night after. It was traveling from NY to Tampa, FL and was in great condition! Felicia answered immediately and took care of everything making sure the car was picked up and dropped off safely. Thank you again! Highly recommended!!
Not only was the scheduling team extremely responsive, but the carrier was also prompt, helpful, and patient at every stage.
The delivery of our vehicle was less than 24 hours from pick-up. In fact, the pick-up was within 2 hours of signing the contract! The pricing was fair and the team was flexible. If I could only take off 1/2 of a ⭐️ instead of a whole ⭐️ I would.
The only thing I’d offer advice for would-be users is set the time off without distractions to focus on logistics needs. The team is responsive and persistent when trying to wrap up the deal and will answer every question you have and meet your concerns at every moment. The challenge for the buyer is balancing the urgency for booking with your own schedule and demands. I struggled with back to back calls to clarify information and slow the agent down while also working and it became irritating at one point. Clearly, we got beyond that issue! Save yourself a headache and take the time you need to focus on logistics.
Don’t be under the illusion that this is a full service shipping company. They are simply a broker working out of a residential area in Texas. They make quotes, find random drivers around the US, take your deposit and get you to sign a contract.
Our pickup was scheduled for Wednesday and we didn’t hear anything from the driver that day. After numerous calls and emails, they claimed the driver wasn’t responding to their messages. It took 4 more days to find a new driver.
Once it was sorted out, the actual shipping process with the driver was good, and the car showed up in good condition.
Better customer service and communication would have made the experience better.
Used to work with this company for a month, and here are the main tricks you will encounter:
1. Quoted Price: You will be sent a quote that +- corresponds to the market price. At the same time, they will beautifully tell you that the company has been engaged in road transport for many years, they cooperate only with proven drivers and stuff like that. The reality is that drivers can be without insurance (in most cases), the credibility of which leaves much to be desired. There were cases when cars were stolen and parties were held in movable motor homes.
2. The stage of probing the client:
You will be contacted by a so-called company representative who will check the soil for your ability to pay. The quoted price is far from the final price that you will eventually be offered. It's not about 25-50 dollars, the price often doubles, although in reality your vehicle can be transported for quite sane money.
3. Shock therapy:
You will be called the amount, twice the amount stated. Naturally, you will be shocked, because at first you were offered a completely normal amount for this service. After that, they will call you, ostensibly from another company (but in fact this is a trick and a person from the same company will call you, but who introduces himself as another) and they will allegedly announce their price, even higher than the one you were called in the previous call. This is done in order to create the impression of an adequate price, so that you still sign the contract again and pay double the price.
4. Scam moment
In the event that you refuse to pay abnormal money for their "services", they will tell you with certainty that a cancellation fee is provided for this. That a driver has already been found for your car (although in reality no one lifted a finger to find a driver for you) the service was rendered, and you, such a scoundrel, suddenly decided to refuse. Since they have your credit card details, they can easily charge what they think is fair for the "work" they've done.
In the end, the company deceives its employees for money, since I did not receive wages for the month worked. The financial addresses and legal entities of the company are known only to God, in which case it will be, if not impossible, very problematic for you to find representatives of this office for lawsuits, since all employees of this "company" are located outside the United States.
I strongly advise you not to contact these scammers and hang up at only one mention of "American international logistics". Cooperation with this company can cost you prohibitive money, and maybe damaged or stolen property, since they do not bear any responsibility for this.
Provide a quote, then double it! That makes good business sense!
Why would a company provide a really low quote, only to then come back and double it? I'll tell you why: To get your commitment, and once they have your name on the dotted line, they can charge you whatever they want. Once you are under contract, they can jack up the price, and if you complain or refuse to let them get away with it, they threaten you and charge you or cancellation fee of $200. That is no way to treat customers, and certainly no way to keep them. What a joke! I'll never use these guys again, and you shouldn't either. Steer clear of these crooks!
Highway robbery with classic bait and switch, and then non-stop harassment!
Felicia quoted me $1075 for my shipment, as seen below. So, I agreed to the price and signed the contract, at which point she now had me held for ransom for seven days. She came back and told me the cost would be $2100, which I said was unacceptable based on her quote. So she then went back to the same driver and reissued a new quote for $1850. Hmmm...same driver.
I told her it was unacceptable, and that she needed to keep searching for a driver closer to my budget. She then said there are none, and if I don't accept her outrageous quote I am in breach of contract and she will charge me $200.
She said the going rate is $1 per mile, or in this case: $2348, and no driver will get close to $1075. So I asked why in the world she would quote $1075. Her harassment and threats became more intense with an endless barrage of texts and phone calls, to the point I finally had to block her.
These scammers think they can quote anything and lock you up with a lowball, then have carte blanc to charge you whatever they want and force you to pay it.
The harassing emails continue!
This company is not accredited with the BBB for a reason!
You can read her original quote below:
Hello, the estimated quote for the shipment is $1075.00 (all inclusive). Tolls & Taxes are paid from our end.
Besides, there are NO hidden charges!
This is the current market price which includes:
1) You get door-to-door service i.e.-Pick-up and drop-off location (distance)
2) Size and make of your vehicle
3) Cost of fuel
4) Special equipment needed for Inoperable vehicles
5) Enclosed or open transport
6) Insurance for up to $100,000 in damages
7) You can carry up to 100lbs of your personal belongings for absolutely FREE OF COST.
Felicia Davis,
Auto Transport Coordinator
American International Logistics Inc
A logistical nightmare shipping my 1970 VW bus to Layton, UT. AIL and the dispatcher were invaluable in getting it there. I have a terrible hearing loss and Max was professional and patient with me. Best price by far. The driver was perfect and tipped accordingly...made him smile.
You bet I'd use American International again.
Mack Foss
Pasco Wa
Was quoted 700 to move a corvette from CT to TN
1st driver that they booked cancelled.
They found another driver the very same day and picked up the car. The price changed to 725. But still that’s not bad.
The driver they selected took about 24hrs to deliver the car. The driver didn’t call or text me with ETA. But the AIL stayed in touch the whole time
Over all happy with the experience
They quoted $750 firm to move my motorcycle from California to Pennsylvania. As the pickup date approached Mila contacted me to say the final price is $1,500. I argued that the quote is $750 and should be honored. Her response was that it was only a quote. They apparently have no idea that there is a difference between an estimate and a quote. I had already dismissed the other shippers and was forced to use American international logistics. Horrible business behavior!
American International Logistics is a logistics company specializing in providing comprehensive supply chain solutions for businesses across various sectors. The company focuses on optimizing transportation and warehousing services, offering clients efficient management of their logistical operations. By leveraging advanced technology and industry expertise, American International Logistics aims to streamline the shipping process, reduce costs, and enhance overall supply chain efficiency.
The company's target market includes small to large enterprises that require reliable logistics support for domestic and international shipping. American International Logistics caters to a diverse clientele, offering tailored services that meet the unique needs of each business, whether they are looking for freight forwarding, customs brokerage, or inventory management solutions. With a commitment to delivering quality logistics services, the company positions itself as a trusted partner in the supply chain management sector.
