Amtrak is the national passenger railroad service of the United States, providing intercity rail transportation across the country. The company operates passenger train services connecting major cities and towns, offering various classes of service including coach and sleeper accommodations on longer routes. Amtrak serves as a federally supported corporation that maintains an extensive network of rail lines primarily in the Northeast Corridor, as well as long-distance routes spanning multiple states.
Reviewers generally appreciate Amtrak for its comfortable seating and the relaxing nature of train travel, often noting it as a preferable alternative to flying or driving. Many customers highlight the excellent customer service, with staff going above and beyond to resolve issues.
The scenic routes, such as the one from Seattle to Portland, receive praise for their beauty, enhancing the overall travel experience. However, delays are a significant concern, with multiple passengers expressing frustration over frequent late arrivals, often attributed to freight train priority. While some find the food quality acceptable, others feel it does not match the price paid, particularly in business class. Overall, Amtrak offers a pleasant travel experience, but the recurring delays can detract from the journey.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Public Transportation.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 50 out of 100 | — | 0 |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | — | 1,000 |
12 reviews of Amtrak. Filter by what matters to you.
6 months ago
Such a relaxing way to travel between cities. I can read, nap, or just enjoy the scenery. The observation car is perfect for taking photos.
6 months ago
Much quieter than buses or planes. The gentle rocking motion is actually quite soothing. Food car prices are high but the quality was decent. Would definitely use again for longer trips.
6 months ago
We take Amtrak regularly for weekend trips and it's become our preferred way to travel. No parking hassles at our destination and we arrive refreshed instead of stressed from driving.
6 months ago
Everything was well-organized from boarding to arrival. The conductors were professional and the train cars were clean. Appreciated the power outlets at every seat for charging devices.
Quick answers to the questions people ask most.
You can book tickets online at Amtrak.com, through the Amtrak mobile app, by calling 1-800-USA-RAIL, or at any Amtrak station. Online and app bookings are available 24/7 and often offer the best prices. Tickets can be printed at home, sent to your mobile device, or picked up at the station.
Each passenger can bring two personal items and two carry-on bags for free, with size and weight restrictions. Checked baggage service is available on most long-distance routes for an additional fee. Personal items must fit under your seat, while carry-on bags go in overhead compartments.
Yes, you can cancel or modify most Amtrak tickets, though fees may apply depending on your fare type. Flexible fares typically allow free changes, while Saver fares may have restrictions. Changes and cancellations can be made online, through the app, or by calling customer service.
Amtrak trains offer free Wi-Fi, power outlets at every seat, and café or dining car service on most routes. Long-distance trains feature sleeping accommodations, showers, and full dining service. All trains are equipped with spacious seating and large windows for scenic viewing.
Amtrak recommends arriving 30 minutes before departure for most routes. For long-distance trains or during busy travel periods, arriving 45-60 minutes early is advisable. This allows time for ticketing, baggage check (if needed), and boarding.
Yes, Amtrak offers a 10% discount for passengers 65 and older, students with valid ID, and active military personnel. AAA members, children, and groups also qualify for various discounts. Discounts can be applied when booking online or by mentioning them when calling to make a reservation.
Small dogs and cats are allowed on most Amtrak routes for a fee, with advance reservations required. Pets must be in an approved carrier and weigh 20 pounds or less combined with the carrier. Service animals travel free and are welcome throughout the train.
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Such a relaxing way to travel between cities. I can read, nap, or just enjoy the scenery. The observation car is perfect for taking photos.
Much quieter than buses or planes. The gentle rocking motion is actually quite soothing. Food car prices are high but the quality was decent. Would definitely use again for longer trips.
We take Amtrak regularly for weekend trips and it's become our preferred way to travel. No parking hassles at our destination and we arrive refreshed instead of stressed from driving.
Everything was well-organized from boarding to arrival. The conductors were professional and the train cars were clean. Appreciated the power outlets at every seat for charging devices.
Train was 2 hours late due to freight train priority issues. This seems to happen frequently based on what other passengers were saying. When it runs on time though, it's a pleasant experience.
No security lines, spacious seats, and I could work on my laptop the entire trip. The cafe car had decent food options too.
The WiFi kept cutting out during my 6-hour journey, which was problematic since I needed to work. Train staff said it's an ongoing issue in certain areas. Otherwise, smooth trip with good service.
While I enjoy train travel, the tracks clearly need upgrades. The ride was bumpy in several sections and we had to slow down frequently. Staff was apologetic but this seems to be a systemic issue.
Had an issue with my reservation and the staff went above and beyond to fix it. Very impressed with how they handled the situation.
The business class seats were very comfortable with plenty of legroom. WiFi worked well most of the trip. However, for the price I paid, I expected the food quality to be better. The sandwich I got was pretty basic for $12.
When you factor in airport time, baggage fees, and taxi costs, the train is competitive price-wise. Plus the seats are much more comfortable than airline seats. The only issue was the restrooms could have been cleaner.
The Cascades route was absolutely beautiful with stunning views of Mount Rainier and the Columbia River. Staff was friendly and helpful throughout the journey. Only downside was the train was about 30 minutes late arriving, but the comfortable seats and smooth ride made up for it.
Amtrak will automatically rebook you on the next available train at no extra cost if your train is cancelled. For significant delays, you may be eligible for a refund or travel credit. Check the Amtrak app or website for real-time updates, or contact customer service for assistance.
You can reach Amtrak customer service by calling 1-800-USA-RAIL (1-800-872-7245), available 24/7. You can also contact them through the website's live chat feature, social media, or by visiting any staffed Amtrak station. The mobile app also provides customer support options.
Amtrak accepts major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and cash at station ticket counters. Online and mobile app purchases require a credit or debit card. Some stations may have limited payment options, so check in advance if paying with cash.
Amtrak is the national passenger railroad service of the United States, providing intercity rail transportation across the country. The company operates passenger train services connecting major cities and towns, offering various classes of service including coach and sleeper accommodations on longer routes. Amtrak serves as a federally supported corporation that maintains an extensive network of rail lines primarily in the Northeast Corridor, as well as long-distance routes spanning multiple states.
