What types of water heaters does A.O. Smith offer?

A.O. Smith offers a variety of water heaters, including tankless, electric, gas, and solar models. Each type is designed to meet different needs and preferences.

How can I schedule a service for my A.O. Smith water heater?

You can schedule a service by visiting the A.O. Smith website and using the service locator tool, or by calling their customer service hotline directly.

What are the customer service hours for A.O. Smith?

A.O. Smith's customer service is typically available Monday through Friday from 8 AM to 6 PM EST. Hours may vary on holidays.

Does A.O. Smith offer warranties on their water heaters?

Yes, A.O. Smith provides warranties on their water heaters, which vary by model. It’s best to check the specific warranty details for the model you purchase.

What should I do if my A.O. Smith water heater is not working?

If your water heater is not functioning, first check the power supply and settings. If the issue persists, contact A.O. Smith customer support for troubleshooting assistance or to arrange a technician visit.

Are A.O. Smith water heaters energy efficient?

Many A.O. Smith water heaters are designed with energy efficiency in mind, featuring advanced technology to reduce energy consumption. Look for the Energy Star label on specific models for assurance.

Can I find replacement parts for my A.O. Smith water heater?

Yes, replacement parts for A.O. Smith water heaters can be purchased through their website or authorized dealers. Ensure you have the model number on hand for accurate ordering.

Does A.O. Smith provide installation services for their water heaters?

A.O. Smith does not provide direct installation services but can recommend licensed contractors in your area who are familiar with their products.

Where can I find user manuals for A.O. Smith water heaters?

User manuals for A.O. Smith water heaters can be found on their official website under the 'Support' or 'Resources' section, where you can search by model number.

Ao Smith Water Heater Reviews (Jan 2026): Is It Legit?

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Trend	Reviews
Ao Smith Water HeaterThis company	—	0 out of 100	—	0
Ingrams Water & Air	4.6 out of 5 (good)	100 out of 100	—	1,000
Pelican Water	4.5 out of 5 (good)	67 out of 100	—	1,000
Express Water	4.2 out of 5 (good)	100 out of 100	+5%	743
Fantastic Services	4.8 out of 5 (good)	100 out of 100	—	1,809

Christopher Smith

1 review

Jan 2, 2026

Featured

Poor customer service experience

While the product works fine, I had a frustrating experience with customer service when I needed assistance. It took too long to get a response.

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Daniel Gonzalez

1 review

Jan 2, 2026

Featured

Reliable and Efficient

After using this water heater for over a year, I can confidently say it's both reliable and efficient. My energy bills have also dropped since installation!

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Steven Wilson

1 review

Jan 2, 2026

Featured

Fast and Efficient

This water heater does exactly what it promises. Hot water is always available, and it heats up quickly. Very satisfied with my purchase!

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Steven Brown

1 review

Jan 2, 2026

Featured

Good, but some hiccups

While the Ao Smith Water Heater works well overall, I did face a couple of minor issues with the initial setup. Customer service was helpful in resolving them, but it took longer than I had hoped.

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Jennifer Jones

1 review

Jan 2, 2026

Great Performance

The Ao Smith Water Heater has been a game changer for my household. It heats water quickly and maintains a consistent temperature. Highly recommend!

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Andrew Jackson

1 review

Jan 2, 2026

Decent, but noisy

The heater works well, but I was surprised at how noisy it can be. It doesn't bother me too much, but it might be an issue for those sensitive to sound.

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Barbara Williams

1 review

Jan 2, 2026

Not quite what I expected

I had high hopes for this water heater based on reviews, but it hasn't met all my expectations. It’s functional, but I was hoping for more efficiency.

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Daniel Moore

1 review

Jan 2, 2026

A solid investment

I replaced my old water heater with an Ao Smith and haven't looked back. It's energy efficient and has saved me money. Definitely worth the investment!

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Richard Rodriguez

1 review

Jan 2, 2026

Excellent choice for families

We have a large family, and this water heater handles our hot water needs without a problem. It's powerful and efficient, making daily routines smoother.

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George Martin

1 review

Jan 2, 2026

Good for smaller homes

If you have a smaller household, this heater is perfect! It heats water just right for our needs without any issues. A great value for the price.

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Michelle Smith

1 review

Jan 2, 2026

User-friendly features

I love the digital display and ease of use of this unit. It’s straightforward to adjust settings and monitor performance, making it a user-friendly option.

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Dorothy Lopez

1 review

Jan 2, 2026

Mixed feelings

The heater heats water quickly, but I've had some reliability issues in the past few months. It sometimes fails to ignite, which can be frustrating.

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Ao Smith Water Heater reviews & trust report

No customer reviews of Ao Smith Water Heater yet.

How it compares

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