Automotive Parts Distribution reviews & trust report
Automotive Parts Distribution (APD) is an online retailer specializing in a comprehensive range of car parts, tools, and accessories for vehicles. The company offers a wide selection of quality brands, including Bosch, Ferodo, NGK, and Lucas, catering to the needs of both individual vehicle owners and automotive professionals. Customers can conveniently shop online and benefit from free UK delivery on orders over £30, as well as the option to collect items in-store.
APD's product offerings encompass various categories, including braking systems, electrical components, body parts, and maintenance fluids. The company's focus is on providing affordable solutions for motoring needs, making it an essential resource for those seeking reliable automotive products. With a user-friendly website and a commitment to customer service, Automotive Parts Distribution serves as a trusted provider in the automotive parts distribution sector.
Automotive Parts Distribution has a positive customer experience.
Automotive Parts Distribution receives high praise from customers for its speedy delivery and excellent service, with many noting the ease of placing orders and the good information provided about parts. Reviewers appreciate the competitive pricing and the ability to source hard-to-find items, contributing to an overall positive experience.
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However, some customers express frustration with the telephone service, describing it as useless, which detracts from their satisfaction. Additionally, there are complaints regarding stock issues, with a few customers receiving parts that were not the correct size or were unavailable. Despite these criticisms, the majority of reviews highlight a strong commitment to customer service and timely deliveries. Overall, Automotive Parts Distribution is viewed positively, with many satisfied customers.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
100
100%
+0.1
● Low
4.4 / 5 overall
=
100 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.3▲ 0.1
12-month avg
4.4
All-time
4.4
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
5.0
2
Sep 24
—
0
Oct 24
3.7
3
Nov 24
—
0
Dec 24
5.0
6
Jan 25
5.0
5
Feb 25
4.3
3
Mar 25
4.4
5
Apr 25
4.0
6
May 25
3.5
6
Jun 25
5.0
5
Jul 25
4.7
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
Top praiseof 85 positive reviews
Customer service27%
23 mentions
Delivery27%
23 mentions
Fast & efficient24%
20 mentions
Prices & value15%
13 mentions
“Great price and service”
On “Customer service” · Jul 1, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Is Automotive Parts Distribution a legitimate company?
Yes, Automotive Parts Distribution is a legitimate company with numerous verified customer reviews. They maintain a high rating, reflecting positive experiences regarding order placement, delivery speed, and product quality.
Is Automotive Parts Distribution a scam?
No, Automotive Parts Distribution is not a scam. They have a significant number of verified reviews that indicate consistent service quality and customer satisfaction, although some reviews mention isolated instances of poor customer service.
What types of products does Automotive Parts Distribution offer?
Automotive Parts Distribution specializes in various automotive parts, including batteries, exhausts, and sensors. Customers have praised their ability to source even discontinued parts.
What are the payment methods accepted by Automotive Parts Distribution?
Automotive Parts Distribution accepts multiple payment methods to ensure a convenient shopping experience. Customers have noted that the website is easy to use for transactions.
All 5 questions →Show fewer questions
How does Automotive Parts Distribution handle returns and refunds?
While specific return policies may vary, Automotive Parts Distribution generally aims to provide customer satisfaction. Negative reviews indicate some issues with order accuracy, but they strive to address complaints effectively.
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Automotive Parts Distribution (APD) is an online retailer specializing in a comprehensive range of car parts, tools, and accessories for vehicles. The company offers a wide selection of quality brands, including Bosch, Ferodo, NGK, and Lucas, catering to the needs of both individual vehicle owners and automotive professionals. Customers can conveniently shop online and benefit from free UK delivery on orders over £30, as well as the option to collect items in-store.
APD's product offerings encompass various categories, including braking systems, electrical components, body parts, and maintenance fluids. The company's focus is on providing affordable solutions for motoring needs, making it an essential resource for those seeking reliable automotive products. With a user-friendly website and a commitment to customer service, Automotive Parts Distribution serves as a trusted provider in the automotive parts distribution sector.