Appliances Online Australia is an online retailer specializing in the sale of household appliances. The company provides a wide range of products, including refrigerators, washing machines, ovens, and other essential home appliances. Customers can conveniently browse and purchase items through their user-friendly website, appliancesonline.com.au, ensuring an efficient shopping experience. Targeting homeowners, renters, and anyone in need of reliable appliances, Appliances Online Australia offers free delivery on orders, making it accessible for a broad audience. The company emphasizes customer service by providing support through various channels, including a dedicated phone line for inquiries. With a focus on convenience and a diverse product selection, Appliances Online Australia aims to meet the appliance needs of Australian consumers.
Appliances Online Australia receives overwhelmingly positive feedback from customers, highlighting exceptional service and efficient delivery. Many reviewers praise the friendly and helpful staff, noting that the delivery process is quick and well-organized, often arriving the next day.
The company's commitment to customer satisfaction is evident, with several people mentioning the ease of navigating the website and the competitive pricing. Additionally, the free delivery and the option to have old appliances removed are frequently appreciated features. However, a few negative reviews point out issues with communication regarding delivery times, with one customer expressing frustration over a lack of timely notice before installation. Despite these isolated complaints, the majority of consumers report a seamless and satisfying experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.8 | 69 |
| Oct 24 | 4.8 | 85 |
| Nov 24 | 4.7 | 71 |
| Dec 24 | 4.6 | 73 |
| Jan 25 | 4.7 | 51 |
| Feb 25 | 4.5 | 47 |
| Mar 25 | 4.7 | 72 |
| Apr 25 | 4.6 | 53 |
| May 25 | 4.5 | 56 |
| Jun 25 | 4.8 | 54 |
| Jul 25 | 4.5 | 16 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The team from Appliances online was legendary and the delivery team Harpreet & co”
“Online appliances would have phoned me 30 minutes before they came to install my new stove”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | −2% | 1,060 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 3.4 out of 5 (fair) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.4 out of 5 (fair) | 3.3 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,809 |
Bottom line: Appliances Online Australia is #2 of 5 on overall rating in this group.
500 reviews of Appliances Online Australia. Filter by what matters to you.
Over a year ago
These guys are fantastic to deal with good service actually fantastic service. I bought the product one day. It was here the next and the staff very friendly. I recommend these guys to anyone.
Over a year ago
I buy a lot on line - The service is up there with the best - AMAZON class
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These guys are fantastic to deal with good service actually fantastic service. I bought the product one day. It was here the next and the staff very friendly. I recommend these guys to anyone.
The team from Appliances online was legendary and the delivery team Harpreet & co. were very thoughtful to ensure the fridge doesn’t nick the walls. Thank you appliances online and Harpreet. Not ordering from any other place after this. Always heading to your website first!
I buy a lot on line - The service is up there with the best - AMAZON class
Very happy with the "2 hour window" advice for delivery and the 30 minute alert within that window was great. Free delivery excellent and also eliminates the need to work through the order process to work out a cost.
The company was easy to deal with. The installation team was 100/10 in every aspect. I can’t recommend appliances online enough!
From my initial call to their customer service to the day of delivery, AO service is second to none and their prices are competitive!
Unbelievable excellent customer service. From ordering a new washing machine to the super quick delivery. The delivery team arrived the next day and ON TIME! They took the old machine away and installed the new one and also ensured i was happy it was working before leaving. Couldn’t fault any of the team i dealt with.
I've used Appliances Online a few times now. Always exceptional service from this company. Old washing machine carted off. New one hooked up and tested before they left. Price of appliances always very good. I wouldn't buy from anyone else.
Online appliances would have phoned me 30 minutes before they came to install my new stove. They sent me a test at 7 am, and stopped at my door at the same time. I was running with the dogs and did not receive the message. Two hours were allocated for the stove installation, but they have just left. When I phoned, I was told coldly that they are only in my area again next week. They also do not listen to what you have to say and talk over you.
Repeat customer here. Been purchasing from you guys for years now. Customer service always top notch, pricing competitive. Website easy to navigate. Trust is the operative word here.
Happy returning customer New washing machine delivered same day, connected up and tested, and old appliance removed free of charge. Great service at the right price. Would absolutely use Appliances Online again.
First time using this company and wow, am I impressed. Easily found what I needed,saw free delivery and old appliance taken away. Then the bonus was the best price online. Then top it off with next day delivery with text updates on arrival window and 30 minute warning of arrival 👍 What is not to like. Recommend everyone should buy from Appliances on line.
Very easy website to navigate and Very quick delivery and well informed of delivery times and delivery drivers were so friendly and helpful and extremely efficient
Just got a new stove and rangehood from them. I really loved the live tracking for the delivery to be able to have someone at home at the right time. Great experience buying from that website. Great price, products are all good
This is my 5th purchase with appliances online. Their communication and delivery process is flawless and my most recent delivery and installation with Nicholas was amazing.
Part way through completing on-line order, had a query that necessitated speaking with customer support (via on-line chat). Query responded to immediately and customer service rep assisted with completion of order. Whole process so easy and also received follow up from Appliances customer care to ensure that nothing else was required. Seamless experience and great price for product.
Awesome to deal with
Delivery and service; Why would you bother to go anywhere else. Product quality; You get what you pay for.
Very good experience overall and will recommend it to friends who need
Appliances Online Australia is an online retailer specializing in the sale of household appliances. The company provides a wide range of products, including refrigerators, washing machines, ovens, and other essential home appliances. Customers can conveniently browse and purchase items through their user-friendly website, appliancesonline.com.au, ensuring an efficient shopping experience. Targeting homeowners, renters, and anyone in need of reliable appliances, Appliances Online Australia offers free delivery on orders, making it accessible for a broad audience. The company emphasizes customer service by providing support through various channels, including a dedicated phone line for inquiries. With a focus on convenience and a diverse product selection, Appliances Online Australia aims to meet the appliance needs of Australian consumers.
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