ASUS receives overwhelmingly negative feedback from consumers, with a significant number of reviews highlighting severe dissatisfaction with product quality and customer service. Many reviewers report issues with laptops, including cracked screens, malfunctioning keys, and devices failing shortly after purchase.
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Customers express frustration over unresponsive support, describing the service as rude and unhelpful, often feeling abandoned after their products fail. Positive mentions are rare, with a few users appreciating specific products like the Z590 motherboard, but these are overshadowed by complaints about the overall reliability of ASUS laptops. The sentiment is clear: consumers overwhelmingly advise against purchasing ASUS products due to poor service and product failures.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.4
60
100%
● Low
1.4 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
1.4
12-month avg
1.4
All-time
1.4
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
1.8
20
Jun 25
1.3
40
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top complaintsof 54 negative reviews
Customer service54%
29 mentions
Warranty20%
11 mentions
Returns17%
9 mentions
Pricing11%
6 mentions
“Bought a brand new laptop about six months ago”
On “Customer service” · Jun 24, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Courtesy RMA for a Z590-E Motherboard I bought back in 2021. I recently upgraded my build with all new hardware, and I wanted to sell my old PC to recoup some of the money I spent. The built-in WIFI on the Z590-E STRIX motherboard wasn't working. I wrote Asus an email explaining that I have been a lifelong customer. The 3-year warranty had expired on the board, but because of my loyalty to Asus, they did the repair for free. I got the board back and it was as good as new! I have done about 5 RMA's with Asus, and I have had great experiences with them every time!
Extremely Disappointing Experience with ASUS Customer Service and Warranty
I am writing to formally express my extreme frustration and disappointment regarding the service I have received from ASUS, which has been ongoing since last year. I believe it is necessary to outline the situation in detail to explain why I am now requesting a full refund for the defective laptop I purchased.
Last year, I bought a brand-new ASUS laptop from a Staples store in North Carolina. From the very first use, the device showed serious issues, including frequent blue screens and screen glitches. Let me emphasize that this laptop was purchased new, in its original packaging, and not from a third-party or used outlet.
Shortly after purchasing it, I had to travel abroad for my studies. While overseas, the laptop continued to fail consistently, making it impossible for me to use it for my academic and professional needs, including architectural software such as Revit, AutoCAD, Twinmotion, and others. I reached out to ASUS support at that time, but I was informed that there were no repair options covered by warranty in the country I was residing in. I had no choice but to wait until I returned to the U.S.
Upon my return, I immediately contacted ASUS support. I was issued an RMA, and the laptop was sent in for repair. The technical team replaced the motherboard. However, once I received the device back, it continued to exhibit the same problems—frequent and consistent blue screens. In fact, the laptop has never functioned correctly since the day I purchased it.
I contacted ASUS again, submitted multiple video recordings showing the repeated failures upon boot, and was told that I might qualify for a replacement. I was initially informed that I would be presented with a list of replacement options to choose from. However, that promise was not fulfilled. Instead, ASUS made the decision for me without consulting me, and sent a replacement device without my input.
Today, I received the so-called “replacement.” To my shock and disappointment, the device is not new. It is clearly a refurbished unit—it did not come in original packaging, had visible fingerprints, smudges, and even food crumbs on it. This is unacceptable.
After a full year of dealing with a defective product that never worked, having spent my own money on what was advertised as a new device, I feel absolutely disrespected and insulted to receive a used product—especially when I was never given a choice in the matter.
I am now requesting a full refund for the defective laptop I purchased. I hope this review serves as a cautionary tale for others considering ASUS products and highlights the need for significant improvements in their customer service and warranty processes.
ASUS is a multinational technology company that produces a wide range of electronics including laptops, desktop computers, motherboards, graphics cards, monitors, routers, and smartphones. They are particularly well-known for their gaming hardware under the ROG (Republic of Gamers) brand and their ZenBook laptop series.
How can I contact ASUS customer support?
ASUS customer support can be reached through their official website's support section, where you can find live chat, email support, and phone numbers specific to your region. They also offer support through their MyASUS app and have service centers in many countries for in-person assistance.
What is ASUS's warranty policy?
ASUS typically offers a standard manufacturer's warranty that varies by product type and region, usually ranging from 1-3 years. The warranty covers manufacturing defects and hardware failures under normal use conditions, but specific terms and coverage details vary by product and location.
Where can I download ASUS drivers and software?
Official ASUS drivers and software can be downloaded from the ASUS Support website by entering your product model number. You can also use the MyASUS app or ASUS Live Update utility to automatically detect and install the latest drivers for your device.
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How do I register my ASUS product?
You can register your ASUS product through their official website by creating an account and entering your product's serial number and purchase information. Registration helps with warranty claims and provides access to exclusive support services and updates.
What is the difference between ASUS consumer and business products?
ASUS consumer products focus on gaming, multimedia, and home use, while their business products (often under the ExpertBook and Pro series) emphasize security, durability, and enterprise features. Business products typically include enhanced security features, longer warranty options, and enterprise-grade support services.
Does ASUS offer repair services for out-of-warranty products?
Yes, ASUS typically offers paid repair services for products that are no longer under warranty through their authorized service centers. Repair costs and availability depend on the product type, age, and parts availability in your region.
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I bought an ASUS ROG G16 laptop expecting high quality, but I faced multiple issues in less than a year.
First, Armoury Crate failed to detect the motherboard and only worked again after a full system format. Later, my screen developed strange green and blue shadows even though the laptop was barely used and stored in a drawer most of the time.
The problem appeared despite careful use and no physical damage.
The screen issue still exists, and ASUS support says the warranty expired—even though the problem began during the valid warranty period.
As a student, this has caused real stress and interrupted my study needs. I expected better quality and longer reliability from ASUS.
Bought a laptop for my son for Christmas 2024 for school and gaming. At the end of April, the computer simply stopped working. It would not switch on at all. We contacted Asus as it was only 3 months old.
The laptop was collected and we waited to hear from them.
We received no email confirmation that the laptop had been received
We called and were told that they had received the laptop but that due to a change in the repair centre, there was a backlog and there would be a delay in getting to it. They told us our option was to wait or to take the laptop back and apply for a service at another time.
We said we had no choice but to wait.
We called after a month and were told the laptop would be looked at in the next few days.
We received an email telling us that our warranty was going to be extended but no news on the laptop.
We called again. They have now had our laptop for 2 months. They said the laptop had not been looked at yet and could give no guidance about when it would be done.
At all stages, the service centre have been very polite but have been totally unbothered by the fact that we have been without a device for two months.
We have never been offered any alternatives other than to wait. This is a laptop that is only three months old. Surely at this stage, a good will gesture would be appropriate if they cannot manage their service department. We will be taking legal advice on this matter.
Je viens d'acheté un ordinateur portable Vivobook.
Au bout de 2 allumages je me rends compte que la charge ne prend pas. Le service clients me dit de le renvoyer aux ateliers de révisions. Et de faire des photos de l'intérieur du colis avant l'envoi.
L'atelier me dit que tout ça bien. Et que le chargeur que j'ai envoyé n'est pas d'origine ! Alors que j'ai envoyé celui d'origine évidemment ! Malgré mes photos en preuves ils refusent et me demandent d'acheter un nouveau chargeur à 77€! Ce sont des voleurs dans cet atelier de révisions en Tchèquie. Je rage! Je vais donc porter plainte.
ASUS Service in Cyprus & Greece: €2000 Laptop, 12+ Days, 0 Responsibility
I live in Portugal, but I spent a month in Cyprus (Paphos).
During my stay, my ASUS ROG laptop — which I rely on for both work and gaming — suddenly stopped turning on. After a few days of instability, it died completely.
Since the laptop is still under warranty (9 months remaining), ASUS support instructed me to bring it to their official service lab in Larnaca, which handles Cyprus and Greece.
On May 30, I delivered the laptop in person. I was promised the repair would be done within 7 business days.
What actually happened?
• I made over 20 calls to the lab — not one answered
• I received no updates — no email, no call, no message
• I had to travel to the lab 3 separate times, from Paphos — a 2-hour drive each way — just to get basic information
When I finally got there, I was told the motherboard had failed, and that they had ordered a replacement. I reconfirmed my contact details and was told I would get an update the following Tuesday.
That update never came.
By then, more than 12 days had passed, and I was about to fly back to Portugal.
I explained to ASUS that I urgently needed the device for work. Still, no one contacted me.
On the day of my flight, I made a final trip to the lab — desperate.
And then I was told:
❌ The part they ordered was wrong / incompatible
❌ The laptop was still not repaired
❌ I would need to wait even longer — with no ETA
To make things worse, when I came to collect the laptop — on the way to the airport — they made me wait 20 minutes, even after I told them I was in a rush to catch a flight.
I ended up spending well over €100 on taxis and fuel alone — and walked away with zero resolution.
The most frustrating part?
They weren’t even rude. They were just completely indifferent — like this issue didn’t matter at all.
There was no sense of responsibility. No urgency. No effort to help.
ASUS – this isn’t just poor customer service. This is a total failure of responsibility, care, and leadership.
I’m publicly sharing this and asking for a senior ASUS representative to contact me.
I followed every step of your process — and was ignored, delayed, and left with nothing.
Terrible customer support, and terrible customer resources.
I've had an Asus Tuff Games A17 (FA706) for a few years now. Not great, but it hasn't been terrible. The NIC just went out on it and trying to find a replacement has been impossible. I eventually just went to their call customer support, it took almost 20 minutes to give my name and the SN to the customer support rep, she got the letters wrong a couple of times (its loud on their end, so I understand not being able to hear well). The rep then continued to state that I read the number wrong to her, and then later stated that I "obviously cant see the numbers and letters well" and decided it was best to read the numbers and letters for the SN and model number to me (while fumbling through it and saying it wrong twice). She put me on hold for about 10 to 15 min, and came back to tell me that they didn't have any information on the NIC and would send me an email for their 3rd party distributors so I could ask them for the part to the ASUS laptop. She talked over me multiple times to continue saying the same thing she said 3 times while I asked a question that she had not yet answered. She put me on hold again for about 5 to 10 minutes. She sent me an email with the part number and model number for the NIC and told me that I would have to contact their distributors to get the info for the NIC and order a new one. She said something about a review so I asked her what she had said about a review because I couldn't hear her (again, it was loud on her end, sounded like she was in a very large crowded area with a lot of people talking.) She proceeded to repeat everything she told me about the distributors in a very rude manner, and then told me she would send an email for a survey. Now I still need to go to a different company to try and find and purchase a replacement NIC for my ASUS laptop. They couldn't be bothered enough to offer even the means to get a replacement part for their products.
Placed order, per website laptop should ship in 2-3 days, took 3 weeks. Threaten to cancel if order didn't ship after the 3rd week. The order did ship, they then cancelled the order and had Fedex return the computer saying I cancelled the order which I didn't, I threatened to cancel the order. Tried calling to have the order delivered, the computer was in my home state. They said they couldn't change the delivery instructions. I mentioned you already chanced the instruction when you cancelled the delivery. Never got my computer after a month. Will never order from them again.
I bought an ASU’s Vivobook from John Lewis and took it back when it malfunctioned. I am still waiting 2 months later for it to be repaired and sent back to me. They did say it has been repaired and is on its way back to me but today they said they could find nothing wrong with it. They are not forthcoming about a refund.
I purchased an expensive laptop which unfortunately needed repairs. I was told there were issues at the repair site, and it took over three months before the device was even assessed. In the meantime, I had no choice but to purchase a replacement laptop.
When they finally looked at it, they decided the issue wasn’t covered under the warranty I had paid for and asked for additional payment. I'm now at a point where I have to decide whether to take this to small claims court.
Très déçu par mon expérience avec ASUS. J'ai commandé un PC qui n'est jamais arrivé : le transporteur a signé lui-même à ma place et le colis a mystérieusement disparu.
Cela fait maintenant plus d'un mois que je suis en contact avec le service client pour demander un remboursement, mais je n'obtiens que des réponses vagues du type "nous faisons remonter l'information", sans aucune décision concrète ni délai annoncé.
En attendant, je n'ai ni ordinateur ni remboursement.
Je déconseille donc fortement d’acheter directement sur le site ASUS : si tout se passe bien, tant mieux… mais en cas de problème, personne ne semble vraiment se soucier du client ou assumer ses responsabilités.
Une marque qui ne sécurise pas ses livraisons et laisse traîner les litiges aussi longtemps n’est pas digne de confiance.
Was a great laptop....till I opted to use dual monitors. Bought a usb-c hub, but wouldn't work. Contacted Tech. support and was told wouldn't work cause usb-c was a data only port...but then said THEIR usb-c (costing 200-300) would work? How is that possible? If the usb-c is data only and cannot be used as display port, why would that be different with their overly priced hub??? Big scam....back to Dell or HP
I don't recommend to buy ASUS and deal with support
I bought a Zenbook, which wasn’t cheap. After just one year, the hard drive started failing, so they replaced it. However, the old drive wasn’t completely dead, and I wanted my data back. They refused to let me recover it for free. If they did it, they wanted to charge an outrageous fee. When I suggested doing it myself, they started making excuses and tried to charge me even more—despite the fact that the drive is now useless.
Bought a brand new over 2K computer - first time using the brand. It crashed within 2 weeks. Been a nightmare still trying to fix it. My business has suffered. DO NOT BUY
I purchased a Asus Zenbook back in Nov 2023. Expensive ! They place a generic hard drive in the laptop which totally failed after only about 1.5 yrs of use. Not only is this bad but their custoner service absolutely sucks, Never would I purchase another Asus product.
Tengo la ROG Ally X desde hace menos de 10 días y los gatillos, especialmente el RT, ya están haciendo ruidos molestos. Las malas reseñas no eran exageración, la calidad es claramente deficiente en esta parte. No pienso usar la garantía a menos que sea un problema extremo, porque ya es un fastidio tener que lidiar con eso. Por esta experiencia, no recomiendo ASUS a nadie debido a la falta de calidad en sus productos. Esperaba mucho más para el precio que tiene, pero me ha decepcionado bastante.
Ich habe einen Mini-PC von Asus gekauft, der im Winter-Deals Promotion Programm aufgenommen war.
Inzwischen sind seit Antragstellung über 5 Monate vergangen, das versprochene Geld wurde nicht überwiesen. Da kommt vermutlich auch nichts mehr.
Also Vorsicht beim Glauben an die Promotion-Versprechen
Die Grafikkarte die ich bestellt hatte, war garnicht im Paket angegeben. 5 Tage drauf gewartet, nur damit sie nicht ankommt, und stattdessen irgendeine Billo Maus von den. So ein Müll bei den Kauf ich nie wieder!!! Geld hab ich aber zurückbekommen. Nur Deshalb 2 Sterne!
The built-in camera does not work with windows update. Every time windows updates it disables the windows help set up facial recognition feature so I have to enter my pin manually. I’ve tried to fix it a few times over the past couple months but it just revert back when windows updates. This time the computer does not recognize the camera. I called Asus customer support and they told me that there was no onboard camera installed! Then they told me I need to send it in to them for repair. I use this computer for work so that’s not possible. I thought that they would have some reputable people working for their support staff, but I was very wrong.
Meine RX6700XT wurde im Rahmen der Garantie instand gesetzt. Es hat alles wunderbar geklappt, denn die Grafikkarte läuft jetzt einwandfrei.
Die Reparatur hat etwa 3 Wochen gedauert, das Warten hat sich gelohnt, ich bin sehr zufrieden.
Die Asus Grafikkarte kam sehr gut verpackt bei mir an.
Nachdem ich hier viele Bewertungen gelesen habe, war mir ein wenig mulmig, ich bin allerdings wie bereits gesagt sehr positiv überrascht.
Fragen per E-Mail wurden innerhalb eines Tages beantwortet, der Versand an sich war sehr schnell.
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How can I check if my ASUS product is still under warranty?
You can check your warranty status by visiting the ASUS Support website and entering your product's serial number in the warranty check tool. You can also check through the MyASUS app or by contacting customer support directly.
What is ASUS's return and exchange policy?
ASUS's return policy varies by region and retailer, as they typically defer to the return policies of authorized retailers and distributors. For products purchased directly from ASUS, they generally offer a return window, but specific terms depend on your location and the product category.
How do I find authorized ASUS retailers and service centers?
You can locate authorized ASUS retailers and service centers through the store locator on their official website. Simply enter your location to find nearby authorized dealers, service centers, and repair facilities in your area.
What is the MyASUS app and what does it do?
MyASUS is ASUS's official support and system optimization app that provides device diagnostics, driver updates, system tuning, and customer support access. It also offers features like battery health monitoring, storage cleanup, and direct access to ASUS support services.
How can I verify if an ASUS product is genuine?
You can verify genuine ASUS products by checking the serial number on their official website, purchasing only from authorized retailers, and looking for official ASUS security labels and packaging. Genuine products will also have proper warranty coverage and support access through official channels.
