ASUS receives overwhelmingly negative feedback from consumers, with a significant number of reviews highlighting severe dissatisfaction with product quality and customer service. Many reviewers report issues with laptops, including cracked screens, malfunctioning keys, and devices failing shortly after purchase.
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Customers express frustration over unresponsive support, describing the service as rude and unhelpful, often feeling abandoned after their products fail. Positive mentions are rare, with a few users appreciating specific products like the Z590 motherboard, but these are overshadowed by complaints about the overall reliability of ASUS laptops. The sentiment is clear: consumers overwhelmingly advise against purchasing ASUS products due to poor service and product failures.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.4
60
100%
● Low
1.4 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jun 2025.
Last 3 months
1.4
12-month avg
1.4
All-time
1.4
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 25
1.8
20
Jun 25
1.3
40
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top complaintsof 54 negative reviews
Customer service54%
29 mentions
Warranty20%
11 mentions
Returns17%
9 mentions
Pricing11%
6 mentions
“Bought a brand new laptop about six months ago”
On “Customer service” · Jun 24, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
J'ai acheté un ordinateur portable ASUS Vivobook et je suis très déçue aussi bien du produit que du service client.
Le son de l'ordinateur est trop bas. Je ne peux plus écouter certaines vidéos sur youtube alors que je suis à fond.
Idem lorsque j'enregistre des vidéos son trop bas.
J'ai appelé windows qui a tenté de réparé et rien.
J'ai contacté le service client ils veulent que j'envoi mon ordinateur dans les pays de l'Est! ALLLO!!!!
Quelqu'un peut m'aider avant que je ne dépose plainte?
I bought a ROG ASTRAL RTX5080 and it is amazing. I had a 3060ti and I wanted to upgrade to the 5080 but I didn’t know from which brand.
I am so happy I chose the one from ASUS, the card is a must if you like gaming with high fps while the game still looks incredibly good.
In my opinion the card is maybe a bit pricey but you forget about it while your gaming.
The frame generation is actually not so bad as people are saying, it’s actually a nice feature to have (definitely in story games)
100% would recommend
ASUS is a multinational technology company that produces a wide range of electronics including laptops, desktop computers, motherboards, graphics cards, monitors, routers, and smartphones. They are particularly well-known for their gaming hardware under the ROG (Republic of Gamers) brand and their ZenBook laptop series.
How can I contact ASUS customer support?
ASUS customer support can be reached through their official website's support section, where you can find live chat, email support, and phone numbers specific to your region. They also offer support through their MyASUS app and have service centers in many countries for in-person assistance.
What is ASUS's warranty policy?
ASUS typically offers a standard manufacturer's warranty that varies by product type and region, usually ranging from 1-3 years. The warranty covers manufacturing defects and hardware failures under normal use conditions, but specific terms and coverage details vary by product and location.
Where can I download ASUS drivers and software?
Official ASUS drivers and software can be downloaded from the ASUS Support website by entering your product model number. You can also use the MyASUS app or ASUS Live Update utility to automatically detect and install the latest drivers for your device.
All 12 questions →Show fewer questions
How do I register my ASUS product?
You can register your ASUS product through their official website by creating an account and entering your product's serial number and purchase information. Registration helps with warranty claims and provides access to exclusive support services and updates.
What is the difference between ASUS consumer and business products?
ASUS consumer products focus on gaming, multimedia, and home use, while their business products (often under the ExpertBook and Pro series) emphasize security, durability, and enterprise features. Business products typically include enhanced security features, longer warranty options, and enterprise-grade support services.
Does ASUS offer repair services for out-of-warranty products?
Yes, ASUS typically offers paid repair services for products that are no longer under warranty through their authorized service centers. Repair costs and availability depend on the product type, age, and parts availability in your region.
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Avoid this brand!
I purchased asus vivobook at the end of March 2025 and by early May 2025 it stopped working, I could not get it to come on! It has been with Asus 2weeks now with no update or expected day of return.
I purchased this for business use and now I’m without a laptop and out of pocket.
Dzień dobry. Pokrótce opiszę swój problem z laptopem tej marki.Zakupiliśmy synowi laptopa Asus w dniu 17.05.23-17.05.25 minęła mu gwarancja. Sprzęt ten był zakupiony w media expert-zamówionyw sklepie onlinedo sklepu stacjonarnego w naszym mieście. W dniu 25.05.25 zaczął wypadać klawisz control.Wzięłam więc laptopa i udałam się do sklepu w którym był kupiony (stacjonarnego)aby uzyskać jakąś pomoc w tej sprawie.Zapytałam pracownika czy możliwe jest jeszcze aby serwis uznał to w ramach gwarancji,dobrego imienia marki (minęło te kilka dni po z fv terminu).Laptop nie był tani ponad 4 tysiące. Pani w media expert powiedziała że możemy wysłać go i zobaczymy jak się serwis ustosunkuje.Powiedziałam ok,że nawet jeśli napiszą ile by kosztowała naprawa to zastanowimy się,ponieważ lepiej,aby jak coś nie tak to lepiej żeby serwis tam zajrzał. Dziś bez żadnego kontaktu ze mną co do kosztów naprawy i czy w ogóle godzę się na nią nie znając jaki to będzie wydatek otrzymuję telefon z Media Expert(gdzie serwis dostał dokumenty kiedy sprzęt był kupiony,i kiedy coś poprzednio było w nim naprawiane),że serwis wycenił naprawę na 430zł-odpowiedziałam pracownikowi sklepu że w takim razie nie zgadzam się na naprawę.Za 2 godziny dostaję kolejny telefon,że mam do zapłaty 180 zł za ekspertyzę o którą nikt się mnie nie pytał. Czekałam na informacje co do naprawy od media expert z serwisu a nie o rachunek do zapłaty za przejażdżkę laptopa. Nie polecam. Jurto wybieram się do sklepu ponieważ Pani która przyjmowała laptopa powiedziała innemu pracownikowi że niby taką informację mi przekazała!Jedyne co mi przekazała to to?że poczekamy na odpowiedź serwisu i wycenę ewentualnej naprawy!!!Nie polecam chyba nawet sprzętu skoro 10 dni po gwarancji odpada czy też zacina się klawiatura w sprzęcie za tyle pieniędzy!!!
Oddałem laptopa do naprawy z powodu usterki jednego elementu. Serwis stwierdził, że konieczna jest wymiana całej płyty głównej i wycenił naprawę na 2430 zł – przy czym sam laptop kosztował 3000 zł! Zrezygnowałem oczywiście z naprawy, bo propozycja była zupełnie nieopłacalna.
Wygląda to na klasyczne naciąganie klienta – zamiast naprawić konkretną usterkę, proponują najdroższe możliwe rozwiązanie. Zdecydowanie nie polecam, szczególnie osobom, które liczą na uczciwą diagnozę i rozsądne podejście do klienta.
1 Stern – Garantieversprechen wertlos, Schuldumkehr statt Service
Nach nur 1,5 Monaten zeigte mein ASUS-Monitor plötzlich massive Pixelfehler und Linien – ohne jegliche äußere Einwirkung. Der Monitor wurde ausschließlich stationär genutzt, ist nie gefallen, wurde nicht gedrückt oder unsachgemäß behandelt. ASUS behauptete dennoch pauschal, der Schaden sei durch Fremdeinwirkung entstanden – und verweigerte jede Garantieleistung, basierend allein auf einem Foto, obwohl kein äußerlich sichtbarer Schaden vorliegt.
Der Kundenservice war nicht nur unkulant, sondern geradezu herablassend. Ich bekam Aussagen wie: „Wenn Sie es nicht waren, dann vielleicht jemand, als Sie nicht im Raum waren“ – also Mutmaßungen über meine Lebensumstände und Schuldumkehr, statt sachlicher Prüfung. Für mich ein absolutes No-Go in der Kommunikation mit zahlenden Kunden.
Ohne Amazon hätte ich auf 340 € Schaden und einem defekten Gerät gesessen. Der Service ist eine Zumutung. Ich kann nur warnen: Wer direkt bei ASUS kauft oder sich auf deren Garantie verlässt, trägt das volle Risiko.
Besonders kritisch: Im Rahmen der EU-Verbraucherschutzrichtlinie gilt in den ersten 12 Monaten nach Onlinekauf die Beweislastumkehr – ASUS müsste beweisen, dass der Schaden vom Kunden verursacht wurde. Ein einfaches Foto reicht dafür bei weitem nicht aus. Wäre Amazon nicht eingesprungen, hätte ich den Fall über die EU-Schlichtungsstelle eskaliert – was ich jedem anderen ebenfalls empfehlen würde.
Ich werde in Zukunft – auch beruflich – auf ASUS komplett verzichten. Wer bei Kunden so auftritt, muss sich nicht wundern, wenn man bei Hardware-Beschaffungen im sieben- bis achtstelligen Bereich künftig bewusst auf andere Anbieter setzt.
he contactado con el servicio técnico porque se me había bloqueado el teclado y fue una experiencia totalmente desagradable. La persona que me atendió querría formatear el ordenador (nuevo, tiene meno de un mes) porque no sabía solucionar el problema. La llamadas duró una hora y media y me dijo que me invitaría instrucciones y me volvería a llamar. No hizo ni una cosa ni la otra hasta que me llamó después de que publicar un comentario. Es inaceptable por una marca como Asus y un ordenador de más de 1400 euros. Ah! y el problema lo solucioné yo buscando en Internet. No hacía falta en absoluto formatear el ordenador(nuevo) con todo los problemas y el tiempo que conlleva. Inaceptable
The ASUS Prime GeForce RTX 5070 OC Edition is a well-rounded graphics card that offers excellent performance for 1440p gaming and AI-enhanced applications. Its efficient cooling system, compact design, and support for advanced features like DLSS 4 make it a compelling choice for users seeking high performance in a smaller form factor. While potential buyers should be aware of the power connector requirements and occasional user-reported issues, these are generally manageable and do not detract significantly from the card's overall value
Within 4 months of purchase of a laptop, cracks developed around the underside screws despite careful treatment and consistent use of cases. customer service told me it would be £45 just to ship it to them excluding the fees to repair. later on they increased this price to £73.78 without notice due to 'backlog'. I also received conflicting information on the packaging of the order, at first told it would be packaged for me and then later told I would need to package it myself. I was told the damage would likely not be covered by warranty despite multiple computer specialists telling me the issues were due to over tightened screws and poor manufacturing. For the £750 price this is shameful, I have had plenty of much cheaper laptops in the past that lasted me years with none of these kinds of damages. After hearing the terrible reviews of people who have shipped their devices I am hesitant to do the same.
Spent over a £1000 on a asus gaming PC, machine developed a fault inside 6 months. I sent the machine back and they've now had it for 7 weeks and still not inspected and can't give any time line for it to be repaired but will return it still broken if I want. Absolutely the worst customer service and company I've ever dealt with.
Terrible service. The guy had no idea how to connect the new monitor I just bought. Kept me on hold for about 45 minutes while he tried to figure it out. Came back and told me I need to download monitor drivers to accommodate the monitor, which didn't turn out to be true at all....THEN tells me "here are the instructions" to figure it out for myself.
No clue at all - does not need to be answering the customer support line if he can't help. AVOID AVOID AVOID - DO NOT RECOMMEND. WOW THEY ARE SO BAD.
Absolute waste of 180$ on a b650m wifi motherboard. I recently got a new motherboard for a new pc build and the wifi 6 mediatek is not working at all the computer is not recognizing it. I tried everything updating motherboard, drivers, windows update, different wifi 6 cards NOTHING. and its too late since I already built the computer. I will never purchase from this garbage company ever again.
With over 30 years in tech and leadership, you can spot when a company is in decline—and Asus is showing all the signs.
I sent in a high-end laptop for repair over two months ago. They couldn’t give a timeline, never inspected the device, and then returned it completely unrepaired—without my consent.
For a brand selling laptops at £2,000+, this level of service is unacceptable. No communication, no accountability, and no respect for the customer.
Save your money. Avoid the stress. Choose a brand that actually values its customers.
Worst company ever with worst customer service. AVOID.
Purchased their laptop, had a hardware issue, failed to honour warranty by finding a fake moisture issue", claimed to have disposed the laptop after asking for money to fix and up to now they have not refunded so called repair money.
For someone who works with computers nearly every day. I have never had such a bad experience. For a company that really does not care about its client's end result. This is what you can expect. Think twice and pay twice to have them shut down
Why Asus vivobook snapdragon Xplus, Plug and Play is not in the service system, I have an issue with that to installed printer and scanner driver , I got always installed error
Normally I'm one to recommend some ASUS products, I'm pretty fond of their designs, especially the collboration products and their PSU; they have been incredibly reliable to me.
However, after participating in their Rate Your Gear promotion and even having my review approved and qualifying for the prize, I have still yet to receive it more than 30 days later and two emails being ignored. At this point, I'm not even expecting it now.
After this experience, I can't say that I'll ever be buying another ASUS again. They've lost themself a customer and I was considering using a lot of ASUS parts for my next PC build.
How can I check if my ASUS product is still under warranty?
You can check your warranty status by visiting the ASUS Support website and entering your product's serial number in the warranty check tool. You can also check through the MyASUS app or by contacting customer support directly.
What is ASUS's return and exchange policy?
ASUS's return policy varies by region and retailer, as they typically defer to the return policies of authorized retailers and distributors. For products purchased directly from ASUS, they generally offer a return window, but specific terms depend on your location and the product category.
How do I find authorized ASUS retailers and service centers?
You can locate authorized ASUS retailers and service centers through the store locator on their official website. Simply enter your location to find nearby authorized dealers, service centers, and repair facilities in your area.
What is the MyASUS app and what does it do?
MyASUS is ASUS's official support and system optimization app that provides device diagnostics, driver updates, system tuning, and customer support access. It also offers features like battery health monitoring, storage cleanup, and direct access to ASUS support services.
How can I verify if an ASUS product is genuine?
You can verify genuine ASUS products by checking the serial number on their official website, purchasing only from authorized retailers, and looking for official ASUS security labels and packaging. Genuine products will also have proper warranty coverage and support access through official channels.
