Highly competent and service-oriented.
Highly competent and service-oriented.

Base Satellite is a family-run business established in 2001, specializing in the installation of Sky+ HD and Freesat systems for customers in Spain's Costa Blanca region. The company primarily serves residents and expatriates in the Alicante and Valencia provinces, providing services that include satellite dish installations, re-alignments, and the supply of Sky viewing cards without the need for a UK address or bank account. In addition to installation services, Base Satellite has developed a UK TV Router, which offers a VPN solution using their own UK servers, enabling customers to access catch-up and on-demand services from anywhere globally. The company's commitment to customer satisfaction is reflected in its long-standing relationships with clients who appreciate the competitive pricing and reliable technical support.
Base Satellite receives overwhelmingly positive feedback from customers, who consistently praise the efficient and reliable service provided by the team. Reviewers highlight the professionalism and helpfulness of the staff, noting their quick response times and clear communication during installations and support.
Many express satisfaction with the quality of service, describing it as first-class and trustworthy, with several long-term customers attesting to the company's reliability over the years. However, a few complaints mention issues with installations that were "never fixed properly," indicating that there may be occasional challenges in resolving technical problems. Despite these minor criticisms, the overall sentiment remains highly favorable, with most customers recommending Base Satellite for their telecommunications needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 65 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| Dec 23 | 5.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 65 most recent reviews.
“Excellent service from Paul and his team Installation of Uk tv Regards Ian and Nicola Villas 4 Spain Quesada”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cable & Satellite TV.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 65 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.8 out of 5 (fair) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 1.0 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | 1,060 |
Bottom line: Base Satellite is #1 of 5 on overall rating in this group.
65 reviews of Base Satellite. Filter by what matters to you.
Customer since two years, never had an issue with Base Satellite
Been dealing with Base satellites for over six years. Great service from Paul and his team. Always on hand if there is a problem and quick to respond with a solution on the rare occasion help is needed. Rob from down Malaga way.
Never fixed my TV properly. Were very unhappy / unsympathetic about being asked to return to fix it. And didn't. Wish I'd never used them.
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Never had any problems that were not resolved quickly.
Have been with Base for approximately 5/6 years now and always found them to be very helpful when needed. During the last incident a few months ago (not caused by them), they were extremely helpful in assisting both myself and others with the difficult situation that had arisen. I have nothing but kind words to say about them.
I have worked with base satellite for many years and yes there has been small issues, but they address them quickly and professionally and are streets ahead of there competition and I have no problem recommending them.
I live in the South of France and used Base Satellite for changing my contract with Sky and I bought a new Sky box. The box arrived literally the next day and the account was set up that very day. Paul and Caroline are extremely helpfull and have helped answer several queries since the contract started including subscribing to BT Sports which we managed to sort out within a couple of hours (abotu half an hour before kick off!) They are very responsive to emails. I recommend them 100%
Nice Easy Site
I have found when using stations other than BBC there is some freezing and the box turns itself on and off. Also i have problems where the persons lips do not move in time to the words. But it is a good service for the money . I have changed my review from 2 to 3 stars
We have been using Base satellite for the last four years. We have their UK TV Router installed at home, as well as them supplying our Sky TV card and doing all the paperwork and dialogue with Sky over the terms and deals that they recommend, as Sky change their offers. Paul and his wife Caroline have been mega helpful in all of our dealings with them and Paul has really put himself out on several occasions to help us in various situations that have arisen. I can't recommend them enough , as a serious, highly professional business, that is sometimes so very difficult to find here on the Costas. Highly recommended!!
My experience of working with this company has been nothing short of five stars. The original installation at our old apartment went perfectly. Three months later we moved to a Villa and need a new dish which had to go on the roof. Again, everything went smoothly and very quickly considering the amount of work involved. We now have full Sky including catch up. I have already recommended Base to a number of my cfriends.
Great service for over 15 years. Straight forward explanations of options, pros and cons, and good problem solving skills. In my line of business I encounter many expats who feel bamboozled by the companies offering satellite and internet services and I readily recommend Base as a company willing to listen to what their clients want and then providing them with the best options available in plain English.
Base Satellite are always there to help in the event of any problems.
He is exceptionally helpful and keeps you 100% informed of things that might and will happen with everything in Spain, have no trouble recommending Base Satellite at all
I live near Denia area and have used BASE SATELLITE in Spain for some 14 years now and have always had good advise and fast service .
As ever, Base Satellite is an absolute life saver for us busy Expats, enabling families to keep watching all the wonderful programmes that the Beeb have to offer! Professional and technically experienced team delivering seamless service every time. Worth every penny!
I have always found Paul’s advise & recommendations sound and valuable. Solid and reliable company to deal with
First class service as always
Excellent prompt service. Would recommend
Base Satellite is a family-run business established in 2001, specializing in the installation of Sky+ HD and Freesat systems for customers in Spain's Costa Blanca region. The company primarily serves residents and expatriates in the Alicante and Valencia provinces, providing services that include satellite dish installations, re-alignments, and the supply of Sky viewing cards without the need for a UK address or bank account. In addition to installation services, Base Satellite has developed a UK TV Router, which offers a VPN solution using their own UK servers, enabling customers to access catch-up and on-demand services from anywhere globally. The company's commitment to customer satisfaction is reflected in its long-standing relationships with clients who appreciate the competitive pricing and reliable technical support.
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