Customer service was fantastic
Customer service was fantastic, especially Hayley who sorted a really quick delivery and Kylie who assisted with an additional order! Highly recommend and would use again

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ONLINE STORES receives a mix of reviews, with a notable 75% positivity rate. Many customers praise the competitive pricing and quality of products, particularly the worktops, highlighting the excellent service and helpful delivery teams.
Reviewers appreciate the ability to schedule delivery dates and the overall smooth ordering process. However, a significant number of complaints arise regarding delivery issues and refunds, with some customers reporting long delays and lack of communication. Several negative reviews express frustration over orders not being fulfilled and difficulties in obtaining refunds, with claims of the company being linked to liquidation. Despite these concerns, the majority of customers report satisfactory experiences. Overall, the sentiment leans positive, but potential buyers should be cautious of delivery and refund processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 155 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.8 | 6 |
| Sep 24 | 4.0 | 4 |
| Oct 24 | 2.9 | 8 |
| Nov 24 | 1.6 | 8 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 3.5 | 2 |
| Apr 25 | 5.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 155 most recent reviews.
“Very pleased with this worktop The driver who delivered it”
“Ordered worktops online from bbk in July 2024, the worktops were not in stock, so never delivered”
155 reviews of ONLINE STORES. Filter by what matters to you.
Customer service was fantastic, especially Hayley who sorted a really quick delivery and Kylie who assisted with an additional order! Highly recommend and would use again
Competitive price for what I needed, delivered on time. Great customer service! Would highly recommend.
Appalling service. Slow responses. I cancelled the order after several days of chasing due to no stock - this was not communicated by them. I am entitled to a full refund which I’m still waiting for 10 days later. This is a genuine review. Please consider carefully before using this company. It does NOT take 7-14 days to issue a refund in this day and age.
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Very efficient
nice quick delivery items were all in stock price was good too.
The second person I spoke to at your company was very rude and was always taking over me. Which is not acceptable as I was the customer. Still waiting on order to be completed as 1 item missing.
After asking a particular question relating to the work top I was looking for I was told yes it Square edged but when it arrived it was intact a curved edge. I refused delivery and was then charged for the delivery. When I spoke to Kristen he said he was probably the one who told me it was square edged as he speaks to a lot of customers. So why did I have to pay delivery charges for his error?
Great communication and a great price! Friendly delivery driver who actually only lives a few streets away from me. Ordered on a Tuesday afternoon and was dropped off first thing on Friday a couple of days later. Brilliant service, thanks.
Fantastic from ordering to delivery. I placed the order online through the website but had a query, I emailed and quickly got a respond. The staff were very helpful both over the phone and over email. The delivery was organised with clear communication and on the day the driver was friendly and helpful.
Very helpful staff,I was keep informed
Quick delivery
Quick and easy transaction, no problems.
Generally my dealings with BBK were very good on this occasion. However part of my order totalling well over £2000 was a tube of acrylic joint adhesive which was supplied with only 2 mixing nozzles. This is totally inadequate as it is impossible to use half a tube before the set time. How much does a nozzle cost? You might easily need at least 6 nozzles if not more.
I’m a self employed kitchen fitter, placed my order with reasonable expectations, how wrong was I. Twice I lost work to take time off for delivery only to be called once the day before and then on the actual rescheduled delivery day and told my order wasn’t arriving. How many excuses can one company come up with? Well that’s two so far. Don’t waste your time ordering from this company, believe me you’ll be wasting more time than you expected. Edit* After being primarily disappointed, I have had a great response and they resolved all issues satisfactorily, therefore I changed my review accordingly
We was going to pay out for quartz, so glad we didn’t, this worktop looks amazing, no join, jointing kit is easy to use, would recommend. Delivery was quicker than we thought, keep you updated on the order. Very good company.
Good quality delivered on time
CrowdTrust is a review platform designed to facilitate consumer feedback and opinions on various businesses and services. The platform serves as a trusted intermediary, allowing users to share their experiences and insights, while also giving companies an opportunity to engage with their customers. By aggregating reviews, CrowdTrust helps businesses understand consumer sentiment, improve their offerings, and enhance customer satisfaction. Targeting a diverse range of industries, CrowdTrust caters to both consumers seeking reliable information and businesses looking to build their reputations through transparency and accountability. Users can browse reviews across different sectors, making informed decisions about their purchases. With its focus on fostering trust and credibility, CrowdTrust aims to create a reliable space for honest feedback and constructive dialogue between consumers and brands.
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