Smooth purchase
Smooth purchase, pleasant delivery driver, splashback in perfect condition.

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ONLINE STORES receives a mix of reviews, with a notable 75% positivity rate. Many customers praise the competitive pricing and quality of products, particularly the worktops, highlighting the excellent service and helpful delivery teams.
Reviewers appreciate the ability to schedule delivery dates and the overall smooth ordering process. However, a significant number of complaints arise regarding delivery issues and refunds, with some customers reporting long delays and lack of communication. Several negative reviews express frustration over orders not being fulfilled and difficulties in obtaining refunds, with claims of the company being linked to liquidation. Despite these concerns, the majority of customers report satisfactory experiences. Overall, the sentiment leans positive, but potential buyers should be cautious of delivery and refund processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 155 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.8 | 6 |
| Sep 24 | 4.0 | 4 |
| Oct 24 | 2.9 | 8 |
| Nov 24 | 1.6 | 8 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 3.5 | 2 |
| Apr 25 | 5.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 155 most recent reviews.
“Very pleased with this worktop The driver who delivered it”
“Ordered worktops online from bbk in July 2024, the worktops were not in stock, so never delivered”
155 reviews of ONLINE STORES. Filter by what matters to you.
Smooth purchase, pleasant delivery driver, splashback in perfect condition.
Having never used this company before, i took a gamble with them as they offered the best price for, a product i wished to purchase. I found them to extremely professional, in all aspects of the purchase. They provided a very prompt, and positive reply to all questions and emails. They provided clear and regular updates, from the Manufacturer of the product. And the finished product was provided, promptly within the manufactures timeframe, and as per the order placed, in perfect condition! I would highly recommend this company, based upon my own personal experience. Many thanks for a 'First Class' service all-round!
everything went well from start to finish no problems delivered on time
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I ordered a worksurface with fairly limited stock, so it took a while to be delivered but communication was very good and absolutely delighted with the product. Can't wait for it to be installed.
Got a good deal for three worktops and delivered with care and in perfect condition.
Great communication throughout. Staff very helpful. Fantastic product.
Bbk is the worst parts company ive ever dealt with i purchased a set of their shorty headers for my ram truck got them installed they sounded great for about 3 months then they pooped t the bed i went to get them replaced under warranty at my supplier but was going to be 6 to 8 weeks and advised me to go direct to bbk so i call them tgey ask me to semd pictures and videos so i do and they approve the warranty so the mail msn shows up and wants to charge me 86 dollars to pick them up customs chsrges on what was supposed to be free warranty replacement no tax however they marked it at bbk as merchandise (even though tim at bbk assured me they were clearly marked warranty but was a lie ) so i get the box home open it to find an u finished pourus sandblasted sey of headers with some of the worst welds ive ever seen and warped flanges so again i call them and at this point im pretty frustrated and tim tells me im going to call your supplier and get them to refund you and no warranty very brutsl customer service and even worse craftsmanship never buy bbk they are a joke
Great customer service. Good communication, great product and defently I will use your services in future. Thank you
Good price, fast delivery, great worktop and upstand. A very accommodating and professional company. I had an extremely good experience from ordering to delivery. Thank you very much.
Prompt reliable service
Very prompt in product and delivery issues.solved ordered and delivered to an urgent job within 24 hours 👍 great
Promised to deliver by Christmas over call. Claimed that they reached to me for delivery while I have no missed calls and voicemail at the same day, and said this was their last delivery date of the year and need to deliver next year (but not the first business day!) I have already appointed my fitter before Christmas and they have no remedial actions at all! 4 Jan 2023: So we have received a message today it won’t be delivered today :) I asked my fitter to come and have to rearrange again and again! OF COURSE, NO REMEDIAL ACTION AGAIN.
I was struggling to find the worktop I wanted at a good price but also a company that templated and fitted it too… BBK were extremely helpful and my experience with them from start to finish was second to none. Specifically I dealt with Lina Pakamorytė who was very knowledgeable about the products and helped me through every step of the process. Once I had decided on the worktop templating was arranged very quickly and and after that the delivery and installation was a very quick turn around… the customer service and overall service I cannot fault it, it was a very smooth transition from start to finish.
CrowdTrust is a review platform designed to facilitate consumer feedback and opinions on various businesses and services. The platform serves as a trusted intermediary, allowing users to share their experiences and insights, while also giving companies an opportunity to engage with their customers. By aggregating reviews, CrowdTrust helps businesses understand consumer sentiment, improve their offerings, and enhance customer satisfaction. Targeting a diverse range of industries, CrowdTrust caters to both consumers seeking reliable information and businesses looking to build their reputations through transparency and accountability. Users can browse reviews across different sectors, making informed decisions about their purchases. With its focus on fostering trust and credibility, CrowdTrust aims to create a reliable space for honest feedback and constructive dialogue between consumers and brands.
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