Very good service kept updating on…
Very good service kept updating on process throughout

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ONLINE STORES receives a mix of reviews, with a notable 75% positivity rate. Many customers praise the competitive pricing and quality of products, particularly the worktops, highlighting the excellent service and helpful delivery teams.
Reviewers appreciate the ability to schedule delivery dates and the overall smooth ordering process. However, a significant number of complaints arise regarding delivery issues and refunds, with some customers reporting long delays and lack of communication. Several negative reviews express frustration over orders not being fulfilled and difficulties in obtaining refunds, with claims of the company being linked to liquidation. Despite these concerns, the majority of customers report satisfactory experiences. Overall, the sentiment leans positive, but potential buyers should be cautious of delivery and refund processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 155 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.8 | 6 |
| Sep 24 | 4.0 | 4 |
| Oct 24 | 2.9 | 8 |
| Nov 24 | 1.6 | 8 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 3.5 | 2 |
| Apr 25 | 5.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 155 most recent reviews.
“Very pleased with this worktop The driver who delivered it”
“Ordered worktops online from bbk in July 2024, the worktops were not in stock, so never delivered”
155 reviews of ONLINE STORES. Filter by what matters to you.
Very good service kept updating on process throughout
Easy to navigate website.
Great price, communication was great keeping me informed of delivery date and delivery driver was efficient and friendly
Have been using this supplier for a few years now, only ever had one problem; they cured it immediately! What more can you ask for?
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Received plenty of notifications regarding the need for two able people to help the driver unload from the lorry. The 3000mm x 600mm x 25mm weighed around 90+kg (so equivalent to four bags of cement) very heavy! Great product, ok to cut with jigsaw or better a fine cut 80 tooth TCT circular saw blade specified for cutting materials such as acrylic. Easy to use a router as well, made my own curved jigs. Polishing out scratches and excess adhesive easy with care, I put two layers of masking tape either side of the adhesive join which helped me realise & adjust how much acrylic I was taking away as the tape became scuffed. Overall excellent product, style &finish.
Great, much cheaper than from Wickes or Homebase
Easy to order. Kept well up to date. Delivery on time. Couldn't have asked for more.
Excellent customer service. I was kept informed regarding delivery times etc. Very helpful staff. Very competitive prices.
Ordered some worktops so I was apprehensive about transferring a large sum of money and it potentially all going horribly wrong but….. order confirmation explained next steps, customer service kept me up to date on delivery date and all went like clockwork- would highly recommend
Lovely quality worksurface. Delivery date well communicated and delivery driver phoned to forewarn of his arrival time.
Prompt service, good quality product, great value, good delivery.
The delivery was on time, and the delivery driver very polite and helpful.
The item hasn't arrived yet, so I can't comment on it.
Never used them before, excellent price and helpful during the process. Small hiccup involving delivery but was easily rectified. Will gladly use them again.
First class customer service, great communication, fast delivery and competitive prices. I would definitely recommend BBK Direct
CrowdTrust is a review platform designed to facilitate consumer feedback and opinions on various businesses and services. The platform serves as a trusted intermediary, allowing users to share their experiences and insights, while also giving companies an opportunity to engage with their customers. By aggregating reviews, CrowdTrust helps businesses understand consumer sentiment, improve their offerings, and enhance customer satisfaction. Targeting a diverse range of industries, CrowdTrust caters to both consumers seeking reliable information and businesses looking to build their reputations through transparency and accountability. Users can browse reviews across different sectors, making informed decisions about their purchases. With its focus on fostering trust and credibility, CrowdTrust aims to create a reliable space for honest feedback and constructive dialogue between consumers and brands.
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