Big Home Tax is an online platform that specializes in providing tax software solutions, including popular products such as TurboTax for various tax years. Founded in 2019, the company aims to simplify the tax filing process for individuals and small businesses. Customers can purchase tax software for federal and state tax returns, with options available for different user needs, including personal, business, and home office tax preparation. The company offers a straightforward purchasing process with secure payment options, allowing users to buy, download, and install their software in just three steps. Big Home Tax prides itself on customer satisfaction, claiming over 30,000 satisfied customers worldwide. Additionally, the company provides 24/7 technical support to assist users with installation and activation, ensuring a reliable experience for those seeking efficient tax filing solutions.
Big Home Tax receives a mixed response from users, with many praising its affordability and ease of use. Reviewers frequently highlight the great prices and prompt service, noting that the software works smoothly for filing taxes.
However, a significant number of customers express frustration over issues with license keys, claiming that some codes become invalid after initial use, leading to accusations of selling stolen licenses. Complaints about poor customer service further exacerbate these concerns, as many report difficulties in getting timely support for their issues. While some users have had positive experiences and recommend the service, the prevalence of negative feedback regarding licensing problems cannot be overlooked. Overall, the sentiment is mixed, reflecting both satisfaction with pricing and serious concerns about product reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 548 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 3 |
| Sep 24 | 3.5 | 4 |
| Oct 24 | 4.4 | 7 |
| Nov 24 | 4.6 | 11 |
| Dec 24 | 4.6 | 46 |
| Jan 25 | 4.3 | 85 |
| Feb 25 | 3.9 | 55 |
| Mar 25 | 3.6 | 45 |
| Apr 25 | 3.5 | 62 |
| May 25 | 4.0 | 4 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great prices”
“They promise to respond to customer service request with in the hour and that is also not true”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting Software.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.7 out of 5 (good) | −18% | 548 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | — | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | −67% | 199 |
Bottom line: Big Home Tax is #4 of 5 on overall rating in this group. On website & app, Remote Utilities scores higher (5.0 vs 3.7).
500 reviews of Big Home Tax. Filter by what matters to you.
***BUYER BEWARE*** I accidentally ordered the incorrect software from BigHomeTax. I immediately uninstalled it and ordered the correct software from the same company. I requested a refund for the unused product and received an email response with several misspellings refusing the refund. I am disputing with PayPal, however, I probably just fell prey to a scam.
I purchased h&r block on line, but when I went to file it stated key had already reached its limit!
Download of TurboTax was fine but unable to efile any return. I'm stuck!
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Would not transmit to IRS.
Received the download link with no issues.
I have purchased here for 3 yrs now. Any issues have been promptly resolved. Recommended!
I purchased HR Block fed and statesoftware with fed e-file. I prepared my return, then waited until April 13th to submit, went to transmit my return and recieved a message that my filing eligiblity had expired. I attempted to used live chat with HR Block to resolve and was number 65 in que.Ended up printing and mailing my return at the post office for $12
My license key expired due to my older operating system. They sent me a new one promptly.
No product support. The download infected my existing file and I was unable to connect with Home Tax. In the end I was forced to file my Fed return paying additional $40.00 fee out of pocked. When purchasing downloaded software never go to third party source such as HOME TAX.
I've been purchasing HR Block Deluxe Tax Software for about 15 years. This is the first time I had absolutely no problems installing the software! It was as easy as could be! The software picked up the appropriate information from the previous year's records, and the program worked perfectly. Purchasing this software was quick and easy. I would buy it again.
The software & key code I purchased never worked. Key code was invalid. I worked with Intuit for hours to learn that. I reached out to Big Home Tax many times & could never get anyone - no answer to calls, no way to leave a voice message, no response via text or email, no response to inquiries made through their webform. When I got help from my credit card company BHT fought back, hard. They are NOT legit. Just a TOTAL SCAM! Do NOT trust them.
Was nervous buying from BHT but was rewarded with an excellent experience. But was only good for 2 free federal efiles. Mine which was the 3rd was rejected. So not so excellent after all.
Transaction was very smooth and download of software was trouble free.
Ordered and promptly was able to download two versions of TurboTax and at a very good price. However, when I tried to buy a state for TurboTax business there was an unexplained error, and it would not work. I spent 2.5 hours on the phone to TurboTax representatives who finally sold me the state at a discounted price over the phone and showed me how to install it. After reading other reviews here I suspect it was not really Turbo Tax's problem.
Couldn’t efile. After lengthy call with TT, found out this key had previously been used. Of course, no customer service, so cancelled via credit card and purchased again thru Amazon (albeit at a higher price) and no problems. I also would add that I reached out to bighome tax on feb 21 requesting/demanding a refund and no response or follow up occurred (it is now April 10th). Interesting that after I posted this review, within 24 hours, they wanted trust pilot to get further information from me like an order number. If only they had been that responsive to my follow up, perhaps this review would not be 1 star.
Big Home Tax is an online platform that specializes in providing tax software solutions, including popular products such as TurboTax for various tax years. Founded in 2019, the company aims to simplify the tax filing process for individuals and small businesses. Customers can purchase tax software for federal and state tax returns, with options available for different user needs, including personal, business, and home office tax preparation. The company offers a straightforward purchasing process with secure payment options, allowing users to buy, download, and install their software in just three steps. Big Home Tax prides itself on customer satisfaction, claiming over 30,000 satisfied customers worldwide. Additionally, the company provides 24/7 technical support to assist users with installation and activation, ensuring a reliable experience for those seeking efficient tax filing solutions.
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