Everything worked as advertised
Everything worked as advertised. Good Price.

Big Home Tax is an online platform that specializes in providing tax software solutions, including popular products such as TurboTax for various tax years. Founded in 2019, the company aims to simplify the tax filing process for individuals and small businesses. Customers can purchase tax software for federal and state tax returns, with options available for different user needs, including personal, business, and home office tax preparation. The company offers a straightforward purchasing process with secure payment options, allowing users to buy, download, and install their software in just three steps. Big Home Tax prides itself on customer satisfaction, claiming over 30,000 satisfied customers worldwide. Additionally, the company provides 24/7 technical support to assist users with installation and activation, ensuring a reliable experience for those seeking efficient tax filing solutions.
Big Home Tax receives a mixed response from users, with many praising its affordability and ease of use. Reviewers frequently highlight the great prices and prompt service, noting that the software works smoothly for filing taxes.
However, a significant number of customers express frustration over issues with license keys, claiming that some codes become invalid after initial use, leading to accusations of selling stolen licenses. Complaints about poor customer service further exacerbate these concerns, as many report difficulties in getting timely support for their issues. While some users have had positive experiences and recommend the service, the prevalence of negative feedback regarding licensing problems cannot be overlooked. Overall, the sentiment is mixed, reflecting both satisfaction with pricing and serious concerns about product reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 548 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 3 |
| Sep 24 | 3.5 | 4 |
| Oct 24 | 4.4 | 7 |
| Nov 24 | 4.6 | 11 |
| Dec 24 | 4.6 | 46 |
| Jan 25 | 4.3 | 85 |
| Feb 25 | 3.9 | 55 |
| Mar 25 | 3.6 | 45 |
| Apr 25 | 3.5 | 62 |
| May 25 | 4.0 | 4 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great prices”
“They promise to respond to customer service request with in the hour and that is also not true”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting Software.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.7 out of 5 (good) | −18% | 548 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | — | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | −67% | 199 |
Bottom line: Big Home Tax is #4 of 5 on overall rating in this group. On website & app, Remote Utilities scores higher (5.0 vs 3.7).
500 reviews of Big Home Tax. Filter by what matters to you.
Great customer service. Keep up the good work. I will surely come back next tax year. Software prices are way very reasonable.
This was my first purchase from Big Home Tax so I was a bit anxious. Not to worry, the transaction was perfect! I received my download instructions and key within seconds of my purchase. Minutes later I was in business. Definitely recommend!
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I made a mistake when I placed the order and called to see how they can help. They are very understanding and cancel the order for me. I will order from them in the future.
Easy site to navigate and prompt service.
had an issue with the software and it was immediately resolved over chat Thank you !
Free Federal e-filing for H&R Block does not work. I receive a message : " The activation code you entered for free federal e-filing has reached it's limit". Used activation code?.. Tried contacting them and no response so far. Will update this review if this gets resolved
Purchased H&R Block software, it will not allow ANY of the 5 free federal e-filings, says the activation code has reached its limit (I've not even filed one). Contacted via email and SMS, no response. Then I read the reviews here. I'll have to contact my credit card company to dispute the charge. Never again.
Easy and quick Download.
Please avoid conducting business with this company, as the products listed for sale may not be available and could potentially be counterfeit. Additionally, the company did not respond to two of my messages, raising concerns about their reliability and customer service.
Activation code is not working. Uninstalling and reinstalling is very time consuming, it appears they should not be asking me to do this (along with trying the same code repeatedly) -- I have asked for another code multiple times and we are going in circles.
Purchased turbotax deluxe in Feb and installation worked fine on the 1st computer. Tried on the 2nd computer today and the license key doesn't work. Spent an hour on phone with turbotax support who were useless accept saying the key was deactivated. Trying to contact Big Home tax via all the means, but no response [Order #11573] (February 19, 2024)... Received the new license from BigHomeTax
Order (#13360) & payment process went smoothly. I printed out the 1040-SR form before eFiling and discovered that the refund info area was filled in with xxxxx's! So I re-entered that page and had trouble with editing that info area. Finally, it offered an "edit" dropdown option and I then was able to eFile 1040-SR successfully as it was accepted quickly. The next day, I proceeded to file State Tax 2023 PIT-1. Unfortunately, I was NOT able to file using this software as it opened up with "joint filing" which I haven't done in over 30 years! Fed form was filed as "Single". Obviously, this software didn't pull info from Fed form! Then, I couldn't find where to edit. The on-line chat feature did not work so no help there. I've used H&R Block software for many years and can't recall these many issues ever!!!!!!!!!!!!!!!! I filed using the NM State's FREE filing program on line which was not as familiar/intuitive as HR Block software but it worked. I'm convinced that this download was corrupted one way or another. I'm hoping for your feedback and compensation for these issues.
Everyone should absolutely believe all the "One Star" Reviews about Big Home Tax. They are not legit and extremely dishonest. With a little research, it is easy to ascertain that they are selling/distributing the same license to many customers. Their Website is also locked to prevent any negative reviews. You buy the product, download, and activate it only to find out the Activation Key has already been used. Then they shame you into wanting a refund. I suspected this was what they were doing. I did buy a product early in the tax season. Downloaded and activated the product on 6 computers to prohibit other buyers from using "my" license. Judging by the recent reviews, and the problems people reported, I am glad I did just that. To date, I was able to file 3 e-files with no issues. I have one more e-file to complete, hope it goes well, but I am prepared to snail mail my return, if necessary. I will never purchase from them again.
Free Federal e-filing for H&R Block does not work. I receive a message : " The activation code you entered for free federal e-filing has reached it's limit". Used activation code?.. Will update this review often until the issue solved. Order number: 10312 AGAIN: I was not able to send even ONE Federal e-filing free and this software supposed to be used 5 times for a FREE fed. e-filing. UPDATE: BigHomeTax tried to contact me through trustpilot. I contacted BigHomeTax directly via contacts at their web site. Update: Another Code received and it worked for both free federal e-filings this time. However, I don't think I'll buy from BigHomeTax again.
Big Home Tax is an online platform that specializes in providing tax software solutions, including popular products such as TurboTax for various tax years. Founded in 2019, the company aims to simplify the tax filing process for individuals and small businesses. Customers can purchase tax software for federal and state tax returns, with options available for different user needs, including personal, business, and home office tax preparation. The company offers a straightforward purchasing process with secure payment options, allowing users to buy, download, and install their software in just three steps. Big Home Tax prides itself on customer satisfaction, claiming over 30,000 satisfied customers worldwide. Additionally, the company provides 24/7 technical support to assist users with installation and activation, ensuring a reliable experience for those seeking efficient tax filing solutions.
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