Big Home Tax is an online platform that specializes in providing tax software solutions, including popular products such as TurboTax for various tax years. Founded in 2019, the company aims to simplify the tax filing process for individuals and small businesses. Customers can purchase tax software for federal and state tax returns, with options available for different user needs, including personal, business, and home office tax preparation. The company offers a straightforward purchasing process with secure payment options, allowing users to buy, download, and install their software in just three steps. Big Home Tax prides itself on customer satisfaction, claiming over 30,000 satisfied customers worldwide. Additionally, the company provides 24/7 technical support to assist users with installation and activation, ensuring a reliable experience for those seeking efficient tax filing solutions.
Big Home Tax receives a mixed response from users, with many praising its affordability and ease of use. Reviewers frequently highlight the great prices and prompt service, noting that the software works smoothly for filing taxes.
However, a significant number of customers express frustration over issues with license keys, claiming that some codes become invalid after initial use, leading to accusations of selling stolen licenses. Complaints about poor customer service further exacerbate these concerns, as many report difficulties in getting timely support for their issues. While some users have had positive experiences and recommend the service, the prevalence of negative feedback regarding licensing problems cannot be overlooked. Overall, the sentiment is mixed, reflecting both satisfaction with pricing and serious concerns about product reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 548 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 3 |
| Sep 24 | 3.5 | 4 |
| Oct 24 | 4.4 | 7 |
| Nov 24 | 4.6 | 11 |
| Dec 24 | 4.6 | 46 |
| Jan 25 | 4.3 | 85 |
| Feb 25 | 3.9 | 55 |
| Mar 25 | 3.6 | 45 |
| Apr 25 | 3.5 | 62 |
| May 25 | 4.0 | 4 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great prices”
“They promise to respond to customer service request with in the hour and that is also not true”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting Software.
| Company | Overall | Legit | Value | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | 3.7 out of 5 (good) | −18% | 548 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | — | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | −67% | 199 |
Bottom line: Big Home Tax is #4 of 5 on overall rating in this group. On website & app, Remote Utilities scores higher (5.0 vs 3.7).
500 reviews of Big Home Tax. Filter by what matters to you.
They gave me the wrong license code. And then they gave me a different license code for a different version of turbotax - I bought premier, but they gave me deluxe. After more research, it turns out their company is not even based in the US
Zero customer service. Activation key does not work and the company does not respond. Avoid this company. No response after 5 emails, 3 phone calls, WhatsApp message, text messsage or the online messaging on the site. All methods are posted by the company.
purchased HR Block software which worked well and updated as expected. When I went to file, was told the code had already been used. Contacted the vendor, was given a new code, and same result when filing. Needed to pay an extra $30 to file my return and for two kids. They are selling used codes, hoping users don't file all allowed. will never use again, and report to our attorney general office, BBB and anyone else I can think of that would put these guys out of business.
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Not a legit seller of TurboTax so no support and no unconditional money back guarantee from Turbotax. I learned this the hard way when I purchased the wrong version of turbotax and bighometax just said sorry, no refund. This is the list of authorized sellers from TurboTax website: December 12, 2023 Please be aware that you only qualify for our unconditional 60-day money-back guarantee if you purchase a TurboTax Desktop product from us or one of our authorized resellers. You can get current-year TurboTax programs directly from TurboTax.com. If you don’t obtain a CD, download, or activation code directly from us, we recommend that you get TurboTax from one of our authorized retailers listed below to ensure that you’re receiving an authentic TurboTax program. TurboTax Desktop authorized retailers AAFES Amazon Important: When clicking to cart make sure your purchase is "Shipped and Sold by Amazon or Amazon.com." We can’t guarantee that TurboTax software purchased from unauthorized sellers on Amazon is authentic TurboTax software. Best Buy BJs Warehouse CDW Costco Dell Fred Meyer Fry's Marine Corps Meijer Micro Center Nebraska Furniture Mart Newegg.com NexWeb (Navy) Office Depot/OfficeMax PC Mall Quill Sam's Club Staples Target
Made a mistake and purchased wrong product. Notified them before they even sent a confirmation. They said sorry your mistake and would not even help me get the correct product. Very poor customer service and no help at all. Buyer Beware
Purchase download and installed and even upgraded from Intuit. Everything was fine until I had to purchase a additional state and pay for a efile, could not do it, kept getting a software error. Call Intuit and they said license was canceled and it was not legitimate.
Is the Big Home Tax a safe place to download TurboTax? I purchased TurboTax 2024 Premier from Big Home Tax, and I downloaded TurboTax from the link they sent me by email, during the installation a dialogue popped up asked me a login password, I also received SMS with a phone number for WhatsApp contact, I asked through WhatsApp what is this password, I got the answer that would be my computer login password, I thought this is a scam, I immediately denied to provide my login password. Now I am wondering either the Big Home Tax is a scam/fraud site or a scam/fraud company/person attaching to it, maybe I should not install the software from them ?
Low cost easy purchase
The cost of TurboTax Deluxe 2023 was the lowest price I have paid in many, many years; which was amazing in this day and age. When I contacted customer service for an issue I had they were very, very responsive AND solved the issue immediately!! I will definitely use Big Home Tax again AND highly recommend them!!
I could not import my 2022 TurboTax data. I worked with Big Home Tax for 3 days - they could not resolve the problem and so far have not issued me a refund that I requested multiple times.
When I searched for tax preparation software, and found a great price from Big Home Tax, I had to wonder if it was some kind of scam. I searched online for some reviews and found both good and bad, the bad all left me with the impression that at least some of the users problems might have been user mistakes or problems. Stated in the requirements was the necessity for at least the Win 10 os. However I observer at least one user who stated they successfully installed with Win 8.1. I deceided to take the gamble and buy the program. Within 5 minutes of my paying for the program, I had a download link, and about 10 minites later I had the program installed and updated with Win 8.1 and started to do my taxes. I hope I can repeat this next year, mabye Big Home Tax will send reminders to those who have purchased this year.
What I bought from them does not work. I spent way too long with their support desk trying to make it work and they could not help me. This support is ONLY via messaging. You cannot talk to anyone. Avoid this vendor. I installed the software and it is activated. However, I needed to add a second state and cannot. The version I bought from Amazon worked perfectly.
Shouldn't have been billed.
Easy to locate, purchase and download tax software
Legit, Quick and Easy! I purchased Turbo Tax Premier 2023 at a great price and had very good experience. I was immediately provided with my 16 character product key and able to download my software. A couple of days later I purchased Turbo Tax Business from Dell.com and it took Dell 4 hours to provide me with my software and license key. Big Home Tax is far better at this than the big guys!!!
Big Home Tax is an online platform that specializes in providing tax software solutions, including popular products such as TurboTax for various tax years. Founded in 2019, the company aims to simplify the tax filing process for individuals and small businesses. Customers can purchase tax software for federal and state tax returns, with options available for different user needs, including personal, business, and home office tax preparation. The company offers a straightforward purchasing process with secure payment options, allowing users to buy, download, and install their software in just three steps. Big Home Tax prides itself on customer satisfaction, claiming over 30,000 satisfied customers worldwide. Additionally, the company provides 24/7 technical support to assist users with installation and activation, ensuring a reliable experience for those seeking efficient tax filing solutions.
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