Jamás llegó el pedido
Jamás llegó el Producto que compre aun haciéndoles saber q era de carácter urgente

Bkeratin Professional is a leading online retailer specializing in high-quality hair care and cosmetic products. The company offers a diverse range of items, including hair straighteners, make-up, and treatment kits sourced from renowned Brazilian brands. Committed to providing customers with effective beauty solutions, Bkeratin strives to deliver products that promote self-expression and confidence. Targeting consumers seeking premium hair and skin care products, Bkeratin Professional emphasizes value with competitive pricing and fast delivery options. Its product lineup includes popular categories such as vegan cosmetics, deep cleaning shampoos, and hydration kits, catering to a wide audience interested in maintaining their beauty and grooming routines. With a user-friendly website, Bkeratin aims to enhance the shopping experience for its customers.
Bkeratin Professional enjoys a strong reputation among its customers, with many praising the quality of its products and the speed of delivery. Reviewers frequently highlight the effectiveness of the shampoos and conditioners, often describing them as the best they've ever used.
The service is also commended, with several customers noting excellent communication and responsible handling of issues like lost shipments. However, there are some complaints regarding product quality, with a few consumers expressing dissatisfaction over receiving diluted products or incorrect orders. Additionally, some customers wish for more flexible purchasing options, such as buying keratin treatments separately from accompanying shampoos. Overall, Bkeratin Professional is well-regarded for its fast service and high-quality offerings, despite a few notable concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 334 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 3.7 | 3 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 3.0 | 2 |
| May 25 | 4.0 | 5 |
| Jun 25 | 5.0 | 3 |
| Jul 25 | 4.7 | 3 |
| Aug 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 334 most recent reviews.
“Fast delivery”
“Yo recibí un pedido incorrecto y pedí por devolución y que me contactaran, costumer service jamás me contactaron y el...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | +5% | 334 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Bkeratin Professional is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.3).
334 reviews of Bkeratin Professional. Filter by what matters to you.
Jamás llegó el Producto que compre aun haciéndoles saber q era de carácter urgente
I didn’t received my package. It was sent back to Brazil to the sender. The address information was not accurate. I am very disappointed
great website and products
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Excellent me gusta mucho los producto
Buenísimo producto
What went wrong: I received the incorrect order I ordered two detanglers and two bottles of moisturizers: I received the two bottles of detanglers,one bottle of moisturizer, and one bottle of hair conditioner ( I did not order conditioner). The delivery took a very long time I did receive messages letting me know there was a probable at the port. I won’t be in ordering again takes to long to receive your order. I would love to receive my corrected offer. Unhappy expectations. Please send a link so that I can include pictures of the products I received. There definitely was a mistake with my order.
Excellent product.
Very good! Excelente.
It came unopened and burst all over the box. I have not received an email back on my purchase.
everything comes well packed and quickly!!!!!
They are awesome great customer service and fast shipping.
Excelent service
I am happy because I received all the original products, on time, well sealed and well packaged. It seemed to me that they do a good job of customer service.
Yes the company doing wonderful. The product was great. Delivery was on time
Me encanta sus productos
Amazing!!! I’m a Brazilian leaving in the USA for 20 years and I found this website on Facebook. I ordered Borabella Brazilian keratin and I loved it great results. I highly recommend this website for good hair products. Delivery time was as perfec. Thank you so much for great products and short delivery time specially coming from Brazil!
When the package arrived, everything was carefully wrapped. I love the products! I gave 4 stars rather than 5 because there was a delay in shipping, and my first inquiry (email) went unanswered.But when I finally phoned customer service, I had an immediate response and the package was expedited. I also received a couple of very nice small samples as an apology. I will definitely order again.
Bkeratin Professional is a leading online retailer specializing in high-quality hair care and cosmetic products. The company offers a diverse range of items, including hair straighteners, make-up, and treatment kits sourced from renowned Brazilian brands. Committed to providing customers with effective beauty solutions, Bkeratin strives to deliver products that promote self-expression and confidence. Targeting consumers seeking premium hair and skin care products, Bkeratin Professional emphasizes value with competitive pricing and fast delivery options. Its product lineup includes popular categories such as vegan cosmetics, deep cleaning shampoos, and hydration kits, catering to a wide audience interested in maintaining their beauty and grooming routines. With a user-friendly website, Bkeratin aims to enhance the shopping experience for its customers.
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