Blacklane is a premium chauffeur and ground transportation service that operates in cities worldwide. The company provides professional driver services through a mobile app and website, offering airport transfers, city-to-city travel, and hourly bookings with licensed drivers and high-end vehicles. Blacklane focuses on corporate and leisure travelers seeking reliable, upscale transportation alternatives to traditional taxis and ride-sharing services.
Blacklane receives a mix of praise and criticism from its users. Many customers appreciate the premium service, highlighting the professionalism of drivers and the cleanliness of vehicles, particularly for business travel and important occasions.
Reviewers note that the service is reliable, with several mentioning timely arrivals and smooth airport transfers. However, there are notable complaints regarding late drivers and poor communication, with one customer expressing frustration over a driver arriving 15 minutes late without prior notification. Additionally, some users find the mobile app to be glitchy, affecting the tracking of drivers and estimated arrival times. While the service is generally viewed as high-quality, the premium pricing is a common point of contention.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Taxi Services.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | — | 1,000 |
12 reviews of Blacklane. Filter by what matters to you.
7 months ago
Service itself is good but the mobile app can be glitchy sometimes. Had trouble tracking my driver's location and the estimated arrival time wasn't accurate. The actual ride was fine though.
7 months ago
The driver was professional and the vehicle was nice, but there was some confusion about the pickup location initially. Had to call twice to clarify. Service was good once everything was sorted out, b... See more
7 months ago
Used Blacklane for airport transfers during my recent business trip to Berlin. The driver was punctual, professional, and the vehicle was immaculate. Definitely worth the premium for the peace of mind... See more
7 months ago
Great service overall - always on time and drivers are courteous. The cars are clean and comfortable. However, it's significantly more expensive than regular taxis or ride-sharing apps. Good for corpo... See more
Quick answers to the questions people ask most.
Blacklane provides premium chauffeur services including airport transfers, hourly bookings, and intercity rides in luxury vehicles. They operate globally with professional drivers and offer both business and leisure transportation solutions.
You can book through the Blacklane mobile app, website, or by calling their customer service. Bookings can be made in advance or on-demand, depending on availability in your location.
Blacklane operates 24/7 in most locations, allowing you to book rides at any time. Customer support is also available around the clock to assist with bookings and inquiries.
Pricing varies by location, vehicle class, and distance. You can get an exact quote through their app or website by entering your pickup and destination details before booking.
Blacklane offers three service classes: Business Class (premium sedans), Business Van/SUV (for groups or extra luggage), and First Class (luxury vehicles). All vehicles are late-model, well-maintained, and professionally cleaned.
Yes, you can cancel or modify bookings through the app or website. Cancellation policies vary by timing - free cancellation is typically available up to 1 hour before pickup, with potential fees for later cancellations.
You can reach customer support through the app's help section, their website's live chat, or by phone. Support is available 24/7 in multiple languages to assist with bookings and service inquiries.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Service itself is good but the mobile app can be glitchy sometimes. Had trouble tracking my driver's location and the estimated arrival time wasn't accurate. The actual ride was fine though.
The driver was professional and the vehicle was nice, but there was some confusion about the pickup location initially. Had to call twice to clarify. Service was good once everything was sorted out, but the initial hiccup was stressful before an important meeting.
Used Blacklane for airport transfers during my recent business trip to Berlin. The driver was punctual, professional, and the vehicle was immaculate. Definitely worth the premium for the peace of mind when you have important meetings to attend.
Great service overall - always on time and drivers are courteous. The cars are clean and comfortable. However, it's significantly more expensive than regular taxis or ride-sharing apps. Good for corporate travel when budget isn't the main concern.
Exactly what you'd expect from a premium chauffeur service. Clean luxury vehicles, professional drivers who dress well and know the routes. The price reflects the quality, and for business purposes where image matters, it's definitely worth it.
Driver arrived on time and the car was comfortable. Had some difficulty reaching customer service when I needed to modify my booking last minute. Eventually sorted out but took longer than expected.
Used their service in three different countries during a business tour. Same high standard everywhere - professional drivers, clean vehicles, and punctual service. The consistency across different markets is impressive.
Used for a crucial client dinner pickup. Everything went perfectly - driver was courteous, car was spotless, and arrived exactly on time. More expensive than alternatives but the reliability factor makes it worthwhile for business use.
Driver arrived 15 minutes late without any notification. When I called, customer service said there was traffic but I wasn't informed beforehand. Made me anxious about missing my flight. The ride itself was fine but the lack of proactive communication was disappointing.
Been using Blacklane for business travel for over a year now. They're consistently reliable, drivers know the city well, and the booking process is straightforward. Premium pricing but you get what you pay for in terms of quality and reliability.
Booked Blacklane for picking up important clients from the airport. The service was flawless - professional driver, luxury vehicle, and perfect timing. Made a great impression on our guests. Will definitely use again for VIP transportation needs.
Perfect for early morning flights. Driver was waiting when I arrived and helped with luggage.
Blacklane operates in over 300 cities worldwide across more than 50 countries. You can check availability in your location by entering your city on their website or app.
Yes, all Blacklane chauffeurs are professionally licensed, background-checked, and trained in customer service. They are local professionals who know the area well and maintain high standards of punctuality and courtesy.
Blacklane accepts major credit cards, PayPal, and corporate billing arrangements. Payment is processed automatically after your ride, and you'll receive a receipt via email.
Blacklane is a premium chauffeur and ground transportation service that operates in cities worldwide. The company provides professional driver services through a mobile app and website, offering airport transfers, city-to-city travel, and hourly bookings with licensed drivers and high-end vehicles. Blacklane focuses on corporate and leisure travelers seeking reliable, upscale transportation alternatives to traditional taxis and ride-sharing services.
