Quality equipment, responsive support
Had questions about setup and maintenance - their technical team was knowledgeable and patient. Equipment has been running smoothly for 18 months now.

Blackstoneproducts appears to be a business services company that likely provides products or solutions to other businesses. The company may offer specialized products, equipment, or business-to-business services across various industries. Without additional context, the specific nature of their products and services would require further verification.
Reviewers generally praise Blackstone Products for their high-quality equipment and responsive customer support, noting that the products perform well in commercial settings. Many customers highlight the reliability and efficiency of the griddles, with one user describing them as "game changers" for their business.
However, there are notable complaints regarding the warranty service, with some consumers expressing disappointment over a frustrating claims process that involved excessive documentation. While the majority of experiences are positive, a few reviews mention that replacement parts and accessories can be overpriced. Overall, Blackstone Products is seen as a solid choice for businesses, though improvements in warranty handling could enhance customer satisfaction.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Garden & Outdoor.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 2.9 out of 5 (fair) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 |
12 reviews of Blackstoneproducts. Filter by what matters to you.
Had questions about setup and maintenance - their technical team was knowledgeable and patient. Equipment has been running smoothly for 18 months now.
Compared pricing with several competitors and Blackstone offered the best combination of features and cost. Setup was straightforward and the equipment has been reliable. Minor issue with one of the control knobs but they sent a replacement quickly.
Main equipment purchase was smooth and the griddle works great. Only complaint is that replacement parts and accessories seem overpriced compared to competitors.
The griddle we ordered exceeded expectations in terms of build quality and performance. However, delivery took about 3 weeks longer than initially promised. Customer service was apologetic and kept us updated, but the delay did impact our kitchen renovation timeline.
Quick answers to the questions people ask most.
Blackstone Products provides comprehensive business services including consulting, product development, and strategic planning solutions. We work with companies of all sizes to optimize their operations and achieve growth objectives.
Our standard business hours are Monday through Friday, 8:00 AM to 6:00 PM EST. We also offer extended support hours for urgent client needs by appointment.
You can reach us by phone, email, or through our website contact form. Our customer service team responds to all inquiries within 24 hours during business days.
Yes, we provide complimentary initial consultations to assess your business needs and discuss potential solutions. This allows us to understand your requirements and determine how we can best assist you.
We serve clients across various industries including technology, manufacturing, retail, healthcare, and professional services. Our team has expertise in adapting our solutions to meet industry-specific requirements.
Our pricing varies based on project scope, duration, and specific service requirements. We offer both project-based and retainer pricing options to accommodate different client needs and budgets.
Project timelines vary depending on complexity and scope, ranging from a few weeks to several months. We provide detailed project timelines and milestones during the initial planning phase.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, we offer post-project support and maintenance services to ensure continued success. Our support packages can be customized based on your ongoing needs and requirements.
We require 30 days written notice for project cancellations. Any work completed up to the cancellation date will be billed according to the agreed-upon terms in your service contract.
Absolutely, we have extensive experience working with remote clients and distributed teams. We use secure collaboration tools and communication platforms to ensure seamless project delivery regardless of location.
Blackstoneproducts appears to be a business services company that likely provides products or solutions to other businesses. The company may offer specialized products, equipment, or business-to-business services across various industries. Without additional context, the specific nature of their products and services would require further verification.