BondiBoost™ is an Australian-based professional haircare brand that specializes in hair wellness products designed to address various concerns, including hair loss, damage, and overall hair health. The company offers a range of haircare solutions formulated without harmful ingredients such as sulphates, silicones, and parabens, ensuring that their products are cruelty-free and vegan. Their product lineup includes shampoos, conditioners, scalp serums, and hair masks, all aimed at promoting thicker, fuller hair and reducing shedding. Targeting individuals experiencing hair thinning or hair loss, BondiBoost™ caters to both women and men seeking effective and natural solutions for their haircare needs. With a commitment to quality and sustainability, BondiBoost™ provides customers with Australian-made products that prioritize health and wellness in haircare routines. The brand's offerings, including popular items like the Anti-Thinning Shampoo and Conditioner Duo, are designed to deliver visible results while maintaining a focus on safe and ethical formulation practices.
BondiBoost™ receives a mix of praise and criticism from consumers. Many reviewers express their love for the effectiveness of the hair products, particularly highlighting the performance of the air styler and the shampoo and conditioner sets, which some describe as life-changing and affordable compared to competitors.
However, there are significant complaints regarding product durability and customer service. Several customers report issues with the blowout brush and other styling tools, citing problems like overheating, breakage, and even sparks. Additionally, some express frustration over shipping errors and lack of response from customer support. While many appreciate the quality of the hair care products, the negative experiences with product reliability and service detract from the overall sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | 4.5 | 2 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 2.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So easy to use and hair looks good after”
“Horrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hair Salons.
| Company | Overall | Legit | Quality | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 |
| 2.8 out of 5 (fair) | 100 out of 100 | — | 2.3 out of 5 (poor) | 2.0 out of 5 (poor) | +11% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.1 out of 5 (good) | — | — | 145 |
Bottom line: BondiBoost™ is #4 of 5 on overall rating in this group. On service, Difesa Debitori Spa scores higher (5.0 vs 3.7).
500 reviews of BondiBoost™. Filter by what matters to you.
I absolutely love bondi boost The hair products actually do work My hair has grown an inch in 4 weeks, really has made such a difference in the condition of my hair too, it’s healthy again Will continue to use these products for a while Customer Service is brilliant too
Used to be good, was a fan for years and would recommend to friends. But my latest “service” if that is what you can call it, has massively put me off. Massively gone downhill. Ordered products online, after 10 days, emailed to say I had no confirmation on the order and asked when it would be sent. Was told they were busy and my order was currently being packed and they would make it a priority to be sent. Fair enough. A week later I received an email to say one of the products I’d ordered, they no longer had in the warehouse so they would refund me, so clearly was lied to when previously told my order was being packed. Doesn’t take a week to pack one order and also it was 3 weeks after placing the original order for them to realise they couldn’t fulfil it. It’s now been nearly a month since I ordered, no package received and no refund so far after being told over a week ago they didn’t have some of my order. Used to be so much communication during the order and was always quick. I get things happen but communication would have made it a lot better and not being lied to. Also one of my friends placed an order 2 weeks ago and already has her order. So it makes no sense why such the long delay with mine.
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I was so excited to try bondi boost after reading some positive feedback but unfortunately for me after using BB my hair becomes so knotted I can't even get them out. It has never been an issue for me with other products. Also I've noticed more hair loss since using BB..
Love the products. However, the customer service is so rude you almost think you’re part of a prank. Melissa was so dismissive and unhelpful when they made a mistake with my order. I was made to feel as though it was my fault, and in turn, I can’t in good conscience but from them again. Just be aware you may not find any helpful service if something goes wrong.
I was so excited to try this shampoo and conditioner but am so disappointed in the outcome. It makes my head itch like crazy and my hair fall out. If I switch to another shampoo it goes away. Then I decided to try it again, and the same thing happened. I would not recommend. 😳
First Blowout Brush arrived, used it no problem. Next time I went to use it, 5 days later, it wouldn’t turn on when you rotated the dial. They replaced the brush after lodging the necessary videos/pictures. Second brush arrived, again first use was fine. Went to use it a second time & this time it wouldn’t turn off unless unplugged from the wall. Returned and asked for a refund. How can I be so unlucky to receive 2 faulty brushes in a row?? To me, this strongly indicates that the quality is lacking. Customer service however was good with timely responses and the refund was paid without any dramas upon return of the second unit. Funny how the review I wrote in response to Bondi Boost’s request for review doesn’t appear on their site. Makes me wonder how many other 1 star reviews they receive and don’t publish.
I bought this in the Black Thursday sales to use on my 3year old daughter after her weekly hair wash. By January it had broken - after less than 10 uses. The odd twisty power switch has entirely jammed and failed and just doesn’t work. Honestly it felt flimsy and dodgy from when I opened it but I overlooked it in light of all the positive reviews. Anyway I contacted the company to ask for a refund and was funnelled into a horrifically complicated ‘refund process’ involving photographing the serial number, sending a video of how it’s broken (yet no portal to upload any video and I’m an ordinary person not a tech whizz I have no idea of how to compress and send a video) and then apparently God himself reviews my application for refund for FAULTY PRODUCT which then involves me having to go out of my way to ship it back to them before the refund will be processed. I’ve made email contact numerous times and completed the refund portal and the process just stalls and then I make contact again and get the same garbage back to the beginning asking for videos and refund portal. I suspect this company is some sort of drop ship scam. Avoid avoid avoid!!!!!
So I ordered 100 dollers worth of stuff been looming for something to us for dry scalp and thic hair so I placed an order felt sketched out cause they took my money right away but they take for ever ti send u an updates so I cancel my order and I talk to someone to try and get my money back they said they gave me my refund but I never got my money back and they lied and said they gave me my money back on a day that hasn't even came don't buy stuff from them
Didn’t even send out product I bought a product, waited around 2 weeks for an update on shipping but I had no emails. I contacted them to ask for an update, they then told me the item was out of stock. So I went back to say but youve taken my money so it wasn’t out of stock when I bought it and they need to issue a refund for me which then took another week to reach my account . How can they take your money and not send out the product??? From the emails, I doubt they would have even refunded me unless I contacted them
Products made my hair worse and when I asked for a refund, they said I was out of the 30-day window. Horrible customer service!!!!
2 packages was brought end of November for a Christmas present. 1 package was opened end of December. Other still in gift box unopened. I have used product for two weeks now and my hair is breaking and falling out and so dry. I’ve ceased use and emailed Bondi boost to try to at least send the unopened package back for a refund. As I can’t use this product. Their response was sorry it’s out of our 30day warranty. I paid over $300aud for these. And sorry we can’t help you. Such a disgrace and am so gob smacked by this customer service.
I decided to give BB another try, to be objective, given all the 5 star reviews, ( & a discounted price for the bundle). For my hair, and after using it for 2 mths, I found it did nothing for my hair, except dry it out. (Now a spare when I run out of my chosen line of S, C, & M) Rather than persisting with this product, I went back to a line of hair shampoo & conditioner,(Keune), which my local Hairdresser uses and I know suits my hair.
I purchased the blow out brush and it blew up on me…started smelling bad and then will not turn on again. Also have used the anti frizz shampoo and conditioner, also their normal shampoo / conditioner and it drys my hair out so badly. Also gives me dandruff. Think the product is super overrated and have had lots of other people tell me a similar thing has happened to them with this product. Super unhappy and spent lots of money with the business
Shame I can't give a minus for this company. I am in New Zealand and ordered a blowout brush which never arrived and DHL tracking confirmed Bondiboost had allocated a tracking number but the item had not been despatched. Finally after a month they decided to just refund me but it has now cost me $5.95 for something I never received due to exchange. I find this unbelievable and I would never deal with Bondiboost again due to their incompetence.
I'm struggling with thinning and extremely dry hair. Thanks to BondiBoost..I have the healthiest hair after 4 weeks. It's thicker and manageable and I don't have to rely on straightener or other hair smoothing products 😉 It's worth it...
Brush stopped working couple months after purchase. Started smoking and overheating. Extreme fire hazard! Company takes no responsibility for this extreme safety issue. Yet demands the buyer ships returned from AU/NZ to US/UK (AT YOUR OWN EXPENSE). *If* they approve the return they will only credit you to PayPal not your original form of payment. If you want a replacement you have to wait until they receive the faulty product back. Which could take 3+ months! Absolutely garbage customer service for AU/NZ customers.
Ever since I 1st purchased Bondiboost’ products for damaged hair I’ve been telling everyone! I’m in my 50’s & my hair was poor condition from over processing also and I bought the shampoo and conditioner AND the hair brush dryer AND OMG OMG OMG!! My hair has grown fast AND no kidding my hair is better than in my 20’s! Thick, silky, and OMG gorgeous! Many compliments! I cannot say it enough HIGHLY RECOMMEND the brush dryer and if your hair is dry and/or processed you have to try these products! (I get upset when the delivery takes forever sometimes!)
Randomly decided to try one of their shampoos because the brand I normally use was out of stock and after the first wash I started losing hair!!! I used it maybe 4 total washes and returned it, I’ve never experienced hair loss from a shampoo but this was horrible! And my hair would get so knotted up too, which is never an issue for me. Please don’t waste your money!!!!
The HG formula shampoo had been a holy grail. Every three months I was using up a bottle. In the past year every bottle I try leaves my hair super funky feeling. Greedy and almost like I didn’t rinse it out. I have taken back numerous of bottles to Sephora to exchange for another bottle in hopes I had a bad batch. I was told this year 2022 the company omitted an ingredient in it for they thought it may have been a culprit to the shampoo maybe spoiling. I can’t find another shampoo that gets my hair this clean… that is when it works. I am on a new bottle I purchased yesterday and used it this morning and my hair now has been dried and needs to be washed again as it feels a greasy film is on it. I hate this. I did so love the HG Shampoo since March 2020. Goodbye Bondi Boost. If your products were consistent in use I would be your loyal customer I was proud to call myself in 2020 and 2021. Something is messed up with the formula!
I bought this product via an IG influencers page, so seeing how beautiful her hair was and what she used I figured let me give this a try. Let me start by saying I am 44yo, recently had VSG and my body was going through many changes. I was already losing some hair and was hoping that with this product it would help from more loss. I went through a full set, shampoo and conditioner and all was fine, till it wasn't. I wash every 2 to 3 days because I also have oily hair so it can get really flat and nasty looking. The shampoo made my hair more knotted after washing but the conditioner works well to detangle. I comb through with the conditioner still in my hair and that's when I noticed how much hair I was losing. I was losing so much hair I started taking pictures everytime I washed my hair so I can keep track and compare. I was very depressed seeing this happen to me. I was someone who always had thick, long, strong hair. Again, I was going through some changes, but these products didn't help the way I was expecting them too. They made things worse for me. Since changing products, I find my hair is much happier. In the end, try it out, it might work for you, it might not.
BondiBoost™ is an Australian-based professional haircare brand that specializes in hair wellness products designed to address various concerns, including hair loss, damage, and overall hair health. The company offers a range of haircare solutions formulated without harmful ingredients such as sulphates, silicones, and parabens, ensuring that their products are cruelty-free and vegan. Their product lineup includes shampoos, conditioners, scalp serums, and hair masks, all aimed at promoting thicker, fuller hair and reducing shedding. Targeting individuals experiencing hair thinning or hair loss, BondiBoost™ caters to both women and men seeking effective and natural solutions for their haircare needs. With a commitment to quality and sustainability, BondiBoost™ provides customers with Australian-made products that prioritize health and wellness in haircare routines. The brand's offerings, including popular items like the Anti-Thinning Shampoo and Conditioner Duo, are designed to deliver visible results while maintaining a focus on safe and ethical formulation practices.
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