Bourne Estate Agents is a professional real estate agency operating in Surrey and Hampshire, specializing in residential sales, lettings, and property management. The company provides a comprehensive range of services tailored to meet the needs of both buyers and sellers, as well as landlords and tenants. With a focus on delivering a seamless and stress-free experience, Bourne Estate Agents guides clients through the entire property transaction process, from initial valuations to final sales. The target market for Bourne Estate Agents includes homeowners looking to sell or let their properties, first-time buyers, and seasoned investors in the buy-to-let market. With an experienced team dedicated to maximizing property value and ensuring customer satisfaction, the company aims to protect clients' investments while facilitating successful outcomes in the competitive real estate market. For more information, visit bourneestateagents.com.
Bourne Estate Agents receives a mix of praise and criticism from its clients. Many reviewers commend the staff for their professionalism, helpfulness, and smooth service throughout the buying and renting processes.
Customers like Shaun and Andrew are highlighted for their exceptional support, making transitions easier despite challenges. However, a significant portion of reviews expresses dissatisfaction, particularly regarding poor communication and issues with property conditions, such as mold and damage. Some consumers report frustrating experiences with unresponsive staff and misleading information about property availability. While many appreciate the proactive approach of the agents, the negative feedback about time delays and inadequate support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 47 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 5.0 | 4 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 4.0 | 1 |
| Mar 25 | 3.0 | 4 |
| Apr 25 | 1.0 | 2 |
| May 25 | 5.0 | 1 |
| Jun 25 | 3.9 | 7 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 47 most recent reviews.
“Friendly and honest and helpful advice”
“We were given an appraisal by Andrew Miller, the director at Bournes, who sent a photographer from NICHECOM, who chan...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.6 out of 5 (poor) | −20% | 47 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | — | 596 |
Bottom line: Bourne Estate Agents is #2 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 2.6).
47 reviews of Bourne Estate Agents. Filter by what matters to you.
Had a viewing tuesday afternoon with Chris and he was so helpful and nice. Gave us all the answers to questions that we had about the house and the local area. So lovely to have an agent that knows what they’re talking about and is enthusiastic and passionate about everything!!!
Bourne Estates Agents has five Departments (Sales, Lettings, Property Management, Contracts and Accounting) that I have working relationship with. All five departments have performed extremely well for me. My main day to day working relationship is with, Jenna Wills and Stephine Swainston of Lettings and Sarah Seton-Smith of Property Management. My family has a small portfolio of Buy to Let properties in Alton. My experience of working with all the named folks that I worked with on day to day basis and those in the background dealing with Sales, Accounts and Contracts has exceeded my expectations. All of them provide high quality of service, it almost feels like the service personalised.
Very efficient process from day one. All staff have been extremely helpful and always available if we have had queries. Bourne have been very upfront with all fees and made the whole letting process very easy. I would definitely recommend to anyone to is in need of an estate agents.
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I cannot recommend Bourne of Godalming enough. They really do know both their clients , the housing market and have a thorough understanding of the property they are selling with integrity- even harder to find. I took time to meet with many estate agents and Bourne was top of the tree by a mile. I would highly recommend.
Attention Foreign Nationals: Avoid This Company A year ago, when I was searching for a house to rent and was new to the UK, I didn’t have the required references. I told the agents I would pay an entire year of rent upfront to bypass the reference check and I was on a very tight moving schedule with only slightly more than two weeks to move. Despite my offer to pay upfront and my lack of references, it took them more than a week to process the reference check, which ultimately achieved nothing. I was forced to pay an additional £2,000 to the removal company due to the last-minute arrangements. Now, a year later, this company is demanding that I return the property in pristine condition, free from any wear and tear. They are treating a minor stain on the basin as damage and have even called an electrician for a lamp cover that only needed a simple adjustment to the lamp cover. This company's behavior reflects sheer greed and unprofessionalism. To anyone from abroad, particularly those from Hong Kong with substantial cash resources, do not grant them any leniency. There is no reason to be accommodating with them; they are profiting from you whether you are a tenant or a buyer. Best is avoid this company at all costs. Feb.2025 UPDATE I wasn’t going to name names, but since they’re pushing out the usual “due procedure” excuses, let’s be clear. Their sales/property manager, Ross, told me, "If you don’t want to rent the house, that can be arranged." This was less than a week before my tenancy was set to start. Completely unprofessional and dismissive. Now, a year and a half later, over six months after moving out, I still haven’t received my full deposit back due to a dispute. As expected, this company sided with the landlord who pays them, rather than being fair. Even after TDS stepped in, they did nothing to release the undisputed portion of my deposit—until I explicitly warned them I would file a complaint. Suddenly, they started "processing it." Avoid this company at all costs. They do not act in the tenant’s best interest and will drag out deposit returns for as long as possible.
I recently sold my house with Bourne Estate Agents and I cannot recommend them enough! Hugo and Hayden provided an exceptional service from start to finish. They were professional, knowledgeable, and always kept me updated with clear communication throughout the entire process. Selling a house can be stressful, but they made it a smooth and enjoyable experience. I am grateful for their hard work and dedication. Thank you Bourne Estate Agents, for a job well done.
Haydon and his team you have all renewed my faith in Estate Agents they went above and beyond to help with the sale of my home and purchase of our new home even though we didn't manage to buy through them you are all absolutely amazing we cannot thank you enough for all you did to help through this stressful transaction we will sing your praise to whomever will listen
We have had a difficult time trying to find somewhere to rent. Bourne Estate Agents were by far the most helpful, they actually proactively worked to find us somewhere whilst other estate agents really were not interested. Their honesty was also much appreciated. We were led along by others even when there was little prospect of success. Thanks especially to Alice.
Jane in the Alton, Hampshire branch is a true professional. We found her a dream to work with in our quest for buying a property. She was friendly, efficient, knowledgeable, quick to respond, understood our needs and requirements and went the extra mile. We would definitely recommend dealing with her in this branch. In her we found a new friend, yet being kept on a professional level. Thank you
Adrian from Bourne Estate Agents was very relaxed in his initial sales approach, never applying any undue pressure. His unique insight shone through when he suggested subtle adjustments to enhance the appeal of our home – something none of the other agents even considered. Jo effortlessly conveyed the details of the parking covenant to potential buyers. This was a great relief, as our previous agents' struggles to understand and communicate it effectively. Bourne's proactive approach, including the creation of drone footage and responsive promotion, injected fresh interest into our property, which had languished on the market for six months with other agents. Incredibly, our home sold within just three weeks, with an exchange completed in twelve. Throughout the process, Bourne, especially Rebecca, provided unwavering support. I often joked that Rebecca became my weekly therapist during moments of stress, as she was always there to reassure and guide us. When issues arose with the buyer's agent, Bourne went above and beyond to ensure the chain remained intact, exceeding their contractual obligations in the process. In contrast, the service provided by other agents fell far short. One agency had unreliable weekend staff who couldn't get the details right, while another was downright arrogant and dismissive. Looking back, we regret not choosing Bourne from the start. Their exceptional service, particularly Rebecca's caring and empathetic approach, deserves special recognition. We can't thank them enough for making the selling process a breeze.
My wife and I have nothing but thanks and praise for the professional and positive way Rebecca helped and guided us through the various ‘slings and arrows’ of the moving process. Contact with the staff was always courteous and helpful.
Anabelle has been nothing but amazing, she has gone above and beyond for me today with Constant emails about potential properties and she's really listened to me and my circumstances, if I could give 10 stars I would, she has been amazing, I could not have gotten through to a better person today.
Extremely helpful
This review is specifically for the great service received from Karen Reynolds working in the property maintenance department at Bourne. After having a less than ideal end to a recent tenancy, Karen responded so incredibly quickly, being very attentive and patient, meanwhile organizing various external services at very short notice to address several surprise issues that had to be dealt with very very quickly and efficiently. Karen remained totally unflustered and focussed, and dealt with my extreme frustration and urgency admirably. With a short period between incoming and outgoing tenants, Karen rose to the challenge and delivered what was necessary, with the result that the incoming tenants moved in successfully on time. A long 3 days, but I greatly appreciate Karen’s contribution, without which the whole process may have looked quite different, and would have certainly been more painful than it otherwise was. A massive thanks to Karen and keep up the great work - much appreciated! I very rarely leave reviews unless I have an exceptionally good or exceptionally poor service, so this is a testament to Karen’s great effort.
I have a property let out through Bourne that will need certain works carried out prior to new tenants moving in. I have been in ill health for a few months and Karen Reynolds, Property Manager has been obtaining quotes on my behalf and I am beyond grateful for the work she has put in to obtain quotes and arrange the works. She has kept me updated every step of the way and is an absolute asset to Bourne. Thank you!
Bourne Estate Agents is a professional real estate agency operating in Surrey and Hampshire, specializing in residential sales, lettings, and property management. The company provides a comprehensive range of services tailored to meet the needs of both buyers and sellers, as well as landlords and tenants. With a focus on delivering a seamless and stress-free experience, Bourne Estate Agents guides clients through the entire property transaction process, from initial valuations to final sales. The target market for Bourne Estate Agents includes homeowners looking to sell or let their properties, first-time buyers, and seasoned investors in the buy-to-let market. With an experienced team dedicated to maximizing property value and ensuring customer satisfaction, the company aims to protect clients' investments while facilitating successful outcomes in the competitive real estate market. For more information, visit bourneestateagents.com.
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