Brave Software receives mixed feedback from users, with a slight majority expressing dissatisfaction. Many consumers appreciate the browser's speed and ad-blocking capabilities, noting it as a safer alternative to Chrome.
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Positive reviews highlight its effectiveness in providing clear responses and a clean interface, making it easy to use. However, a significant number of reviewers criticize the browser for recent performance issues, including slow loading times and annoying update pop-ups. Users also report problems with the password manager, which deletes saved passwords unexpectedly. Additionally, some express frustration over perceived bias in search results and excessive ads. Overall, while Brave has its loyal supporters, the negative experiences shared by many users indicate room for improvement.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.8
120
100%
+0.6
● Medium
2.8 / 5 overall
=
120 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
3.1▲ 0.6
12-month avg
2.8
All-time
2.8
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
3.5
4
Jan 25
2.2
5
Feb 25
2.3
6
Mar 25
3.6
8
Apr 25
2.6
20
May 25
2.5
22
Jun 25
3.0
4
Jul 25
1.8
4
Aug 25
2.6
8
Sep 25
4.2
6
Oct 25
3.1
10
Nov 25
2.4
9
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 120 most recent reviews.
Top praiseof 53 positive reviews
Fast & efficient21%
11 mentions
Website & app6%
3 mentions
Easy to use4%
2 mentions
Selection4%
2 mentions
“It’s fast, there are zero ads, and everything just works smoothly”
On “Fast & efficient” · Oct 29, 2025
Top complaintsof 65 negative reviews
Customer service8%
5 mentions
Account issues6%
4 mentions
Defective product6%
4 mentions
Cancellation5%
3 mentions
“The fact that they don't have any real customer service that you can contact is so bad”
On “Customer service” · May 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
Overall rating and review count for this company and similar companies
Brave war mal ein guter Browser, aber das er nach jeder Aktualisierung (nur unter Windows) permanent die Passwörter löscht, ist nicht nur nervend und unnötig, sondern kostet auch Zeit, diese wieder mit den jeweiligen Websites zu verbinden.
Schade, wirklich schade.
False advertising used when they say "We allow Youtube to work closed!".
Like, no. Very technically perhaps.
Youtube still (intentionally) bugs out and pauses music and doesn't skip to the next song, meaning you can't even go for a 20 minute walk outside without having to rip out the phone to fix a problem.
The big red "Shield" lion logo is intrusive and makes you look at it constantly, thinking it's a notification. Impossible to disable.
Yes, Brave Software is a legitimate company with a strong presence in the tech industry. It has received numerous reviews, with an overall positive rating, indicating real customer satisfaction with their browser and search engine.
Is Brave Software a scam?
No, Brave Software is not a scam. Verified reviews highlight a mix of positive and critical feedback, but many users appreciate the privacy features and ad-blocking capabilities of the browser.
What services/products does Brave Software offer?
Brave Software primarily offers the Brave Browser, which focuses on privacy and speed, and the Brave Search engine, which allows users to customize their search experience.
What are the payment methods for Brave Software services?
Brave Software does not require payment for using their browser or search engine, as they are free to use. However, users can choose to support content creators through the Brave Rewards system.
All 5 questions →Show fewer questions
How does Brave Software handle customer support?
Brave Software provides customer support through their official website, where users can access help articles and submit support requests. They also engage with users on community forums.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
False advertising used when they say "We allow Youtube to work closed!".
Like, no. Very technically perhaps.
Youtube still (intentionally) bugs out and pauses music and doesn't skip to the next song, meaning you can't even go for a 20 minute walk outside without having to rip out the phone to fix a problem.
The big red "Shield" lion logo is intrusive and makes you look at it constantly, thinking it's a notification. Impossible to disable.
Settings do not work.
they change back to what ever they were.
they force an AI onto you .
even when disabled it comes in randomly pushing coorporate opinions onto users.
it seem like an effort to try and remove freedom of will from users in a brain washing attempt .
everyone knows an AI is NOT itteligent. it a program.
it s set up to render people more stupid everyday. it contradict itself al tthe time.
Settings do not work.
they change back to what ever they were.
they force an AI onto you .
even when disabled it comes in randomly pushing coorporate opinions onto users.
it seem like an effort to try and remove freedom of will from users in a brain washing attempt .
everyone knows an AI is NOT itteligent. it a program.
it s set up to render people more stupid everyday. it contradict itself al tthe time.
Removed it. Has random crashes and hanging. And I cannot fully control all privacy items easily, it too much hidden for a privacy browser.
Privacy is also NOT a default and also crapware is default (I consider brave rewards to be crapware, nobody wants it).
Brave search is also broken by default (just like google and others). It will always try to find the anwers that fit the advertisers best but never something that simply matches with the given search terms. (when you cannot find it simply say no instead of offering crap results).
Removed it. Has random crashes and hanging. And I cannot fully control all privacy items easily, it too much hidden for a privacy browser.
Privacy is also NOT a default and also crapware is default (I consider brave rewards to be crapware, nobody wants it).
Brave search is also broken by default (just like google and others). It will always try to find the anwers that fit the advertisers best but never something that simply matches with the given search terms. (when you cannot find it simply say no instead of offering crap results).
I feel the browser was doing fine,but learned to hate it because if you need to translate from a language to English,forget it..It is horrible.Seldom works and you have to keep redoing the translation settings at the top of the page and even then it does not work very well,just now and then.If it wasn't for that I would keep it,but going to look for another browser that actually works for translating.Even with using Google translate's extension,it made no big difference.It only works when it wants to.It does not recognize the foreign language you have it set for.You just keep getting "This page can not be translated".It sucks in my opinion.......
Update.......I read more about how to setup google translate on Brave.First,you must turn off brave translate in settings..go to settings,language and turn Brave translate off..Then download the google translate.I found it works much better and even translate's by itself sometimes without doing anything yourself.I just did all of that the last half hour and it is working ok....Will see if it keeps working well.So,turn off Brave translate first,then download google translate.Hope this helps.
Update 2....Works better but still lagging for translation.Have to click several times at times to get it to translate and sometimes it still doesn't.Suggest using another browser if you need to translate on a regular basis like I do.I;ll just use Edge when I know I'm going to have to translate a lot.Curious why Brave doesn't fix this issue if they want people to use their browser.That's all folks.The end.
I feel the browser was doing fine,but learned to hate it because if you need to translate from a language to English,forget it..It is horrible.Seldom works and you have to keep redoing the translation settings at the top of the page and even then it does not work very well,just now and then.If it wasn't for that I would keep it,but going to look for another browser that actually works for translating.Even with using Google translate's extension,it made no big difference.It only works when it wants to.It does not recognize the foreign language you have it set for.You just keep getting "This page can not be translated".It sucks in my opinion.......
Update.......I read more about how to setup google translate on Brave.First,you must turn off brave translate in settings..go to settings,language and turn Brave translate off..Then download the google translate.I found it works much better and even translate's by itself sometimes without doing anything yourself.I just did all of that the last half hour and it is working ok....Will see if it keeps working well.So,turn off Brave translate first,then download google translate.Hope this helps.
Update 2....Works better but still lagging for translation.Have to click several times at times to get it to translate and sometimes it still doesn't.Suggest using another browser if you need to translate on a regular basis like I do.I;ll just use Edge when I know I'm going to have to translate a lot.Curious why Brave doesn't fix this issue if they want people to use their browser.That's all folks.The end.
I have used this Browser for a few months now and I found myself impressed with the blocker and the AI response to my questions but it will not show news from any other outlets other than the legacy mainstream media. It won’t show fox either which is a shame because the first few pages are everything thats crooked in media. I asked the AI this question and it claimed it doesn’t down grade searches or is biased but considering how low the views are for mainstream media compared to alternative media, this simply can’t be true. I had hoped for a non biased browser but it would seem there is no such thing. Because of the bias..I question what else is going on there that they claim doesn’t
A real piece of work, that one. On the surface, it’s got all the makings of a smooth operator—blocks ads and trackers like a pro, keeping the usual suspects from sniffin’ around where they shouldn’t. Makes browsing the web feel like walking through a clean, well-lit alley instead of a neon nightmare full of pop-ups and shady scripts.
But dig a little deeper, and you start finding the cracks in the foundation. Pages glitch out like they’ve seen a ghost, sites break for no good reason, and don’t even get me started on the sync issues between mobile and PC. One minute everything’s fine, the next it’s like the whole system forgot what it was supposed to do.
Then there’s the crypto thing. It's got this whole scheme with Basic Attention Tokens—some kind of futuristic currency you earn by watching "privacy-respecting" ads. Feels less like a browser and more like a casino trying to get you in on a game you never signed up for. Maybe some folks like the gamble, but most just wanna surf the web without feeling like they’re getting roped into some crypto caper.
Comme beaucoup d’avis sur le net vantaient les performances de Brave, j’ai donc laissé tomber Firefox pour ce « nouveau » navigateur. Et donc ???...
Après deux mois d’utilisation je constate qu’effectivement Brave est plus rapide que Firefox. On a l’impression que certains sites sont en instantané ! Ça, c'est une bonne chose, mais, comparativement, je constate quand même que le compte n’y est pas ! En effet, certains sites ne figurent pas dans les résultats des recherches ! La sécurité extra poussée de Brave bloque même des sites considérés (par Brave) comme dangereux !
Certains autres sites ne sont pas complets et ne fonctionnent pas correctement. Par exemple, j’ai eu du mal à me connecter au site de l’assurance maladie et ensuite obtenir des documents en téléchargement. Ma banque, qui envoie des codes pour assurer les opérations, a été bloquée et j’ai dû changer de navigateur pour que tout fonctionne parfaitement.
Bon ! C’est plus rapide ! Il ne s’agit quand même que de une voire deux secondes !
Une seconde de gagnée pour n’avoir que certains sites, où est l’intérêt ???
Bref, je suis donc retourné vers mon bon « vieux » renard avec grand plaisir. Les résultats de mes recherches (avec Google) sont assez complets et même si je dois attendre une seconde de plus, je reste fan de Firefox.
Côté pub, Firefox s’en passe très bien avec uBlok Origin pour Firefox. (le top)
Surtout, ne me parlez pas de mémoire ou processeur ! Les ordinateurs d’aujourd’hui sont très largement assez puissants et ne sont pas dérangés si un navigateur consomme un peu plus de mémoire qu’un autre, d’autant que cela reste infime.
Until recently, this browser would have had five stars. It worked exactly as it said it should, and when I had a couple of issues setting it up I was able to contact someone who quickly replied personally and helped me sort it out. Unfortunately a short while ago it stopped syncing passwords and bookmarks, despite always being set up to do so, which makes it more or less useless as I use three devices and need them to have the same information on them. I haven't changed anything. Worse than this, there is now no way to contact a human being for help, which is incredibly disappointing. It is going to take me ages to move everything over to another browser, and I don't have time to research and try out a load of new ones so reluctantly heading back to Chrome for now. Brave might be good for you if you just use one device, but please don't rely on it sharing information across devices. You will waste hours of your life.
