Brave Software receives mixed feedback from users, with a slight majority expressing dissatisfaction. Many consumers appreciate the browser's speed and ad-blocking capabilities, noting it as a safer alternative to Chrome.
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Positive reviews highlight its effectiveness in providing clear responses and a clean interface, making it easy to use. However, a significant number of reviewers criticize the browser for recent performance issues, including slow loading times and annoying update pop-ups. Users also report problems with the password manager, which deletes saved passwords unexpectedly. Additionally, some express frustration over perceived bias in search results and excessive ads. Overall, while Brave has its loyal supporters, the negative experiences shared by many users indicate room for improvement.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.8
120
100%
+0.6
● Medium
2.8 / 5 overall
=
120 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
3.1▲ 0.6
12-month avg
2.8
All-time
2.8
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
3.5
4
Jan 25
2.2
5
Feb 25
2.3
6
Mar 25
3.6
8
Apr 25
2.6
20
May 25
2.5
22
Jun 25
3.0
4
Jul 25
1.8
4
Aug 25
2.6
8
Sep 25
4.2
6
Oct 25
3.1
10
Nov 25
2.4
9
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 120 most recent reviews.
Top praiseof 53 positive reviews
Fast & efficient21%
11 mentions
Website & app6%
3 mentions
Easy to use4%
2 mentions
Selection4%
2 mentions
“It’s fast, there are zero ads, and everything just works smoothly”
On “Fast & efficient” · Oct 29, 2025
Top complaintsof 65 negative reviews
Customer service8%
5 mentions
Account issues6%
4 mentions
Defective product6%
4 mentions
Cancellation5%
3 mentions
“The fact that they don't have any real customer service that you can contact is so bad”
On “Customer service” · May 30, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
Overall rating and review count for this company and similar companies
Ich nutze Brave jetzt über ein halbes Jahr. Bei mir ist es bis heute nicht vorgekommen das der Browser selbständig Taps schließt oder meine Anmeldedaten löscht.
Wenn ich mir hier manche Bewertungenen durchlese kann ich nur mit dem Kopf schütteln.
Von mir glatte 4 Sterne. 1 Stern wird abgezogen wegen der unblockbaren Eigenwerbung 🫣
I believe a brave privacy-oriented business model is extremely favorable and that the users don’t quite realize how much they need it and what Google is doing to them.
I still think some crashes, and bug fixes have to be more efficient in resolving to boost our experience + love the user Interface. Hope they figure out how to monetize better so they might scale up to be competitive with existing giants like Google.
Rewards payouts seem to happen at randomized times after cycle.
I haven't had any issues with Brave! There were some hiccups that I worked around (features that are turned off for safety/privacy but I turned back on). In Brave://flags you have to adjust Web Bluetooth API if you want to use your browser to connect and program devices within the site - handy for my applications. Or the other flag you must change to allow sites to scan your USB devices to connect to - again, a good security feature but I needed to use this.
Now I am experiencing randomness with the payouts of Brave Rewards (their ad service that pays 50% or something to the viewer of said ads) after seeing this ongoing for 6+ months. The period ends every month, and then it says on your Rewards plugin that your funds will be in your account by the 7th (tomorrow). The funds still haven't hit my account and this goes back to what I was talking about. Some months I receive the payout the day after the period ends, others it has been past the 7th I've had to wait - then one other time recently they accidentally paid us double for the period. I contacted them and the guy informed me this only happened with a small cohort of users and to keep the funds. All well and all, but as I expressed to him, I'd rather pay it back if needed so we all can keep using this service as it improves. I've never once had the browser crash, it gets updates frequently, and I really LOVE the ethos behind the brand!
Yes, Brave Software is a legitimate company with a strong presence in the tech industry. It has received numerous reviews, with an overall positive rating, indicating real customer satisfaction with their browser and search engine.
Is Brave Software a scam?
No, Brave Software is not a scam. Verified reviews highlight a mix of positive and critical feedback, but many users appreciate the privacy features and ad-blocking capabilities of the browser.
What services/products does Brave Software offer?
Brave Software primarily offers the Brave Browser, which focuses on privacy and speed, and the Brave Search engine, which allows users to customize their search experience.
What are the payment methods for Brave Software services?
Brave Software does not require payment for using their browser or search engine, as they are free to use. However, users can choose to support content creators through the Brave Rewards system.
All 5 questions →Show fewer questions
How does Brave Software handle customer support?
Brave Software provides customer support through their official website, where users can access help articles and submit support requests. They also engage with users on community forums.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
C'est un bon navigateur qui permet de voir les vidéos Youtube et autres sites sans pub, mais malheureusement, je suis souvent obligé de passer sur Firefox quand je veux traduire une page, car autant l'extension de traduction de Brave que les Addons proposés, fonctionne mal et bugs.
been using this browser ever since youtube started lagging on firefox i loved it the ad blocker and privacy features are great but i didnt like the crypto stuff though the ai feature is usefull and makes my day easy
Brave browser is good; it is considerably lighter and faster than Google Chrome which is why I switched to it as a default browser recently - however, it's not without its flaws: Things that I've noticed in the way of issues are the fact that some websites won't open even if you turn the shield off and then when you try a different browser like Google Chrome it does open normally. And a couple of other similar minor things that I can't really put my finger on at the moment of this review. My solution to this? I use Brave as my main browser and Google Chrome as my backup one.
En mí opinión brave se convirtió en mí navegador preferido ya que cada vez que ingreso me permite obtener ganancias y paga puntualmente cada mes.
Lo recomiendo
En mí opinión brave se convirtió en mí navegador preferido ya que cada vez que ingreso me permite obtener ganancias y paga puntualmente cada mes.
Lo recomiendo
I made the switch to Brave a good while ago and it's been working pretty good. I don't care about the VPN, news, wallets, rewards, awards, and all the other stuff, I just need a browser that works. And Brave has a great track record there! Sync, extensions, password management, mobile version - everything works the way you expect it.
The only problem I have is that it sometimes doesn't load pages properly. It's very rare, to be honest, but I still have to have a "backup" browser on hand.
Happily been using Brave for several years. This morning the most recent update is recognized as a ad bypassing software on YouTube. I reverted to an older version of Brave and happy again.
Bonne sécurité par rapport à Firefox/Edge/Chrome. Permet de traduire les pages d’un clic comme ceux précédemment cités. Je n’utilise pas vraiment le réseau Tor, ni le « portefeuille » (wallets), mais ces options sont disponibles. Le blocage des trackers tiers et du suivi des sites pendant les sessions et intersessions du navigateur s'appliquent en navigation privé, contrairement aux navigateurs Mullvad et LibreWolf (et Tor Browser) qui appliquent ces blocages par défaut. Bonne résistance d’empreintes numériques. Bloquent les scripts et pixels de suivi connus importants. Supprime le suivi des paramètres d’URL. Les requêtes DNS sont chiffrées en « navigation privée avec Tor », contrairement à Mullvad et Tor Browser qui les chiffre par défaut, et de moitié chez Firefox. Le premier résultat d’une recherche est généré par l’IA de Brave, donnant un bref résumé composé d’avis et d’articles dénichés sur internet : datant parfois de plusieurs années et dont les données ne sont plus trop à jour. L'IA nommé Léo est anonyme, mais semble limité qu'à quelques réponses en version gratuite. L’accès aux mots de passe enregistrés ne nécessite aucun code, contrairement à Firefox qui sécurise cette section par un code de chiffrement. Aucune perte de vitesse dans ma navigation. L’activation de l’actualité sur la page d'accueil fournit des informations curieusement intéressantes de façon plus ou moins privée et anonyme. L’utilisateur stocke des données d’utilisation seulement lorsque les options « Récompenses » (Rewards) ou « Synchronisation » (Sync) sont activées. Le filtrage du contenu présente un large choix, avec la possibilité d’importer sa propre liste.
Brave est quasiment parfait, mais Mullvad est un sérieux concurrent qui nécessite plus que le développement d’un traducteur intégré. Brave est devenu mon navigateur par défaut sur PC et smartphone, et demande à ce qu’on se penche davantage sur sa vision d’internet concernant les contributions possibles à l’égard des créateurs de contenu que nous apprécions.