Just what I needed.Thank you.
Just what I needed.Thank you.

Build and Plumb is an online retailer specializing in the supply of quality building and plumbing materials at competitive prices. The company offers a wide range of products that cater to both professional contractors and DIY enthusiasts, ensuring they have access to essential materials and tools for various construction and renovation projects. Customers can shop securely online from thousands of items, including ventilation solutions, adhesives, and other essential building supplies. The company is committed to providing an efficient shopping experience, featuring services such as free standard delivery on most orders over £99 and next-day delivery options. With a focus on customer satisfaction, Build and Plumb aims to meet the needs of its diverse clientele while maintaining affordability and product quality. Through its user-friendly website, customers can easily browse best sellers and new arrivals, making it a convenient choice for anyone in the construction manufacturing sector.
Build and Plumb receives high praise for its prompt delivery and excellent service, with many customers noting the ease of the ordering process and competitive pricing. Reviewers frequently highlight the stress-free experience, with timely updates on order progress and reliable shipping methods.
However, some consumers express frustration over issues with incorrect items being sent and difficulties in resolving these problems through customer service. Despite these complaints, the majority of feedback reflects satisfaction with the overall value and efficiency of the service. Customers appreciate the clear information provided about products and the friendly staff. Overall, Build and Plumb maintains a strong positive sentiment, with 82% of reviews being favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 73 |
| Oct 24 | 4.4 | 121 |
| Nov 24 | 4.2 | 106 |
| Dec 24 | 4.1 | 114 |
| Jan 25 | 4.2 | 86 |
| Feb 25 | 4.5 | 92 |
| Mar 25 | 4.1 | 91 |
| Apr 25 | 4.3 | 90 |
| May 25 | 4.2 | 104 |
| Jun 25 | 4.4 | 89 |
| Jul 25 | 4.6 | 34 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt delivery”
“Ordered quickstep flooring that said in stock and 3-5 days delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Construction & Manufacturing.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | +2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Build and Plumb is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 4.3).
500 reviews of Build and Plumb. Filter by what matters to you.
Over a year ago
Easy to order,delivery service was exelent.Was kept informed on the progress of the order up to the delivery.
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Prompt delivery
Easy to order,delivery service was exelent.Was kept informed on the progress of the order up to the delivery.
I was looking for a great price and free carriage and found it here.
First the wrong item was send then after repeated emails back and forth, the customer service agent refused to send the correct item until after the incorrect one had reached their warehouse. Still 1 week on, the correct item has not even been sent out.
Arrived on time, used Post Office and not some of the mickey mouse so called carriers. Item was very fairly priced. Well pleased thank you.
Great value and service with excellent delivery time
Superb service
Good prices and information
Ordering process was simple. Items were a very good and delivery was super quick too. Many Thanks
Great customer service and prompt delivery - exactly as required.
Very helpful and good clear information about the products
Fast delivery Exactly what I needed
Quick delivery and reasonable price. Will use the company again.
Great company, ordered and delivered super fast and quicker than what was advised on order. Perfect
Ordered a boiler cover from here. Delivery was fast, well packaged and updated along the way. Highly recommend
Build and Plumb is an online retailer specializing in the supply of quality building and plumbing materials at competitive prices. The company offers a wide range of products that cater to both professional contractors and DIY enthusiasts, ensuring they have access to essential materials and tools for various construction and renovation projects. Customers can shop securely online from thousands of items, including ventilation solutions, adhesives, and other essential building supplies. The company is committed to providing an efficient shopping experience, featuring services such as free standard delivery on most orders over £99 and next-day delivery options. With a focus on customer satisfaction, Build and Plumb aims to meet the needs of its diverse clientele while maintaining affordability and product quality. Through its user-friendly website, customers can easily browse best sellers and new arrivals, making it a convenient choice for anyone in the construction manufacturing sector.
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