Good service.
Good service. Thankfully reliable delivery too as we were on a time boundary. Thank you

Build and Plumb is an online retailer specializing in the supply of quality building and plumbing materials at competitive prices. The company offers a wide range of products that cater to both professional contractors and DIY enthusiasts, ensuring they have access to essential materials and tools for various construction and renovation projects. Customers can shop securely online from thousands of items, including ventilation solutions, adhesives, and other essential building supplies. The company is committed to providing an efficient shopping experience, featuring services such as free standard delivery on most orders over £99 and next-day delivery options. With a focus on customer satisfaction, Build and Plumb aims to meet the needs of its diverse clientele while maintaining affordability and product quality. Through its user-friendly website, customers can easily browse best sellers and new arrivals, making it a convenient choice for anyone in the construction manufacturing sector.
Build and Plumb receives high praise for its prompt delivery and excellent service, with many customers noting the ease of the ordering process and competitive pricing. Reviewers frequently highlight the stress-free experience, with timely updates on order progress and reliable shipping methods.
However, some consumers express frustration over issues with incorrect items being sent and difficulties in resolving these problems through customer service. Despite these complaints, the majority of feedback reflects satisfaction with the overall value and efficiency of the service. Customers appreciate the clear information provided about products and the friendly staff. Overall, Build and Plumb maintains a strong positive sentiment, with 82% of reviews being favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.2 | 73 |
| Oct 24 | 4.4 | 121 |
| Nov 24 | 4.2 | 106 |
| Dec 24 | 4.1 | 114 |
| Jan 25 | 4.2 | 86 |
| Feb 25 | 4.5 | 92 |
| Mar 25 | 4.1 | 91 |
| Apr 25 | 4.3 | 90 |
| May 25 | 4.2 | 104 |
| Jun 25 | 4.4 | 89 |
| Jul 25 | 4.6 | 34 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt delivery”
“Ordered quickstep flooring that said in stock and 3-5 days delivery”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Construction & Manufacturing.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | +2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Build and Plumb is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 4.3).
500 reviews of Build and Plumb. Filter by what matters to you.
Good service. Thankfully reliable delivery too as we were on a time boundary. Thank you
Although the courier did not deliver in 24 hrs, the postage was refunded. The product was a good price and I am happy with it. Customer service was helpful
All very good from placing order through to delivery and great prices
Paid extra for next day delivery but took 2days to arrive. Ox work socks huge. Rest of order great value
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Ordering was easy, paying wasn’t any problem! Delivery was quick and communication regarding order and delivery was good.
Simple and easy, product came on specified date couldnt ask for more
Product arrived as promised.
Quick delivery, However very poor packaging so tins arrived very dented. Fortunately they had not leaked.
Pleased with quality
Great price great service and fast delivery
Ordered on the 24th June received an email confirming dispatched and it’s now the 1st of July and still no item . Tracking number says waiting to receive item from seller . Very poor
Fast delivery & superb service. Nice easy website to navigate and helpful in the call centre too!
Good value for money. Quick reliable delivery
Arrived quickly & items true to size. Products doing well so far.
Ordered quickstep flooring that said in stock and 3-5 days delivery. Chased after 4 days as still not dispatched and told it wasn’t in stock yet as coming in from supplier. Advised would be immediately dispatched or the next day after it came in. Hasn’t happened! Don’t believe the website. Takes forever for anyone to answer the phone. Not a good experience and stock info completely false. Still not dispatched after 1 week and now at risk of impacting our project now, so very unhappy.
Would give zero stars if I could. Order wasn’t delivered just left outside my house. Refused to refund or send replacement just blamed the courier company. Communication, attitude and refusal to take responsibility. Absolute joke.
Excellent service once again, great communication and fast delivery
Fast service, I needed my order quickly and I did get it quickly
Build and Plumb is an online retailer specializing in the supply of quality building and plumbing materials at competitive prices. The company offers a wide range of products that cater to both professional contractors and DIY enthusiasts, ensuring they have access to essential materials and tools for various construction and renovation projects. Customers can shop securely online from thousands of items, including ventilation solutions, adhesives, and other essential building supplies. The company is committed to providing an efficient shopping experience, featuring services such as free standard delivery on most orders over £99 and next-day delivery options. With a focus on customer satisfaction, Build and Plumb aims to meet the needs of its diverse clientele while maintaining affordability and product quality. Through its user-friendly website, customers can easily browse best sellers and new arrivals, making it a convenient choice for anyone in the construction manufacturing sector.
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