Builder Depot is a prominent timber and builders' merchant based in London, specializing in a wide range of building supplies. The company offers over 15,000 products online, including high-quality timber, kitchen and bathroom fittings, joinery products, and various construction materials. With a focus on providing trade prices and quantity discounts, Builder Depot caters to both professional builders and DIY enthusiasts seeking reliable and affordable building materials. The company's user-friendly online platform allows customers to easily browse and purchase materials, while their physical stores in London provide additional access to a vast selection of products. Builder Depot is dedicated to meeting the needs of its diverse clientele by offering a comprehensive inventory and convenient shopping options, ensuring that customers can find the right supplies for their construction projects.
Builder Depot receives a generally positive reception from customers, with many praising the excellent service, great prices, and speedy delivery. Reviewers frequently highlight the timely delivery and polite drivers, contributing to a smooth transaction experience.
However, there are notable complaints regarding delivery issues, including damaged goods and instances where orders did not arrive, leading to frustrations with customer service. Some consumers report difficulties in resolving these issues, such as long wait times for replacements and challenges in communication. Despite these setbacks, the majority of feedback emphasizes satisfaction with product quality and overall service. Builder Depot is viewed favorably, though there are areas for improvement in their delivery process. Overall, the sentiment leans positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Delivered on time Called before arrival Was polite”
“I received the wrong flooring and the return process is a nightmare”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.3 out of 5 (good) | — | 60 |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 2.6 out of 5 (poor) | 1.9 out of 5 (poor) | 3.8 out of 5 (good) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | 2.9 out of 5 (fair) | — | 596 |
Bottom line: Builder Depot is #2 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 4.3).
60 reviews of Builder Depot. Filter by what matters to you.
Order never came nither wer refunded for over one week tried calling line wer not answered then i had to file a claim through paypal then got the money back si do not waste time buying from them
Damaged goods, slow to replace costing me money
I received the wrong flooring and the return process is a nightmare . Took them 9 days to collect the wrong item and deliver the correct one. I tried to get in touch to a manager to explain the struggle they will tell( not only once ) you a manager will give you a call but it won’t . I had twice a courier to come at the property to collect with little or no notice ( we do not live at the property as it’s being refurbished ) altough they knew the situation. Over 30 emails back and forth and god knows how many phone calls I had to make to resolve a not very complicated situation . People I spoke to over the phone were nice tough
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You didn't deliver the one thing i was waiting for, didn't call to offer an alternative it set me back 4 days. On the bright side your digital customer help line tried hard but in the end I had to wait for a friend and went to the store and bought one
The stupid delivery driver signed for this himself and did not hand it to me, now it's missing and I'm out of pocket!!!
Rude staff and delivery driver. Lack of information provided.
Builder Depot is a prominent timber and builders' merchant based in London, specializing in a wide range of building supplies. The company offers over 15,000 products online, including high-quality timber, kitchen and bathroom fittings, joinery products, and various construction materials. With a focus on providing trade prices and quantity discounts, Builder Depot caters to both professional builders and DIY enthusiasts seeking reliable and affordable building materials. The company's user-friendly online platform allows customers to easily browse and purchase materials, while their physical stores in London provide additional access to a vast selection of products. Builder Depot is dedicated to meeting the needs of its diverse clientele by offering a comprehensive inventory and convenient shopping options, ensuring that customers can find the right supplies for their construction projects.
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