Very good servis and price
Very good servis and price

Builder Depot is a prominent timber and builders' merchant based in London, specializing in a wide range of building supplies. The company offers over 15,000 products online, including high-quality timber, kitchen and bathroom fittings, joinery products, and various construction materials. With a focus on providing trade prices and quantity discounts, Builder Depot caters to both professional builders and DIY enthusiasts seeking reliable and affordable building materials. The company's user-friendly online platform allows customers to easily browse and purchase materials, while their physical stores in London provide additional access to a vast selection of products. Builder Depot is dedicated to meeting the needs of its diverse clientele by offering a comprehensive inventory and convenient shopping options, ensuring that customers can find the right supplies for their construction projects.
Builder Depot receives a generally positive reception from customers, with many praising the excellent service, great prices, and speedy delivery. Reviewers frequently highlight the timely delivery and polite drivers, contributing to a smooth transaction experience.
However, there are notable complaints regarding delivery issues, including damaged goods and instances where orders did not arrive, leading to frustrations with customer service. Some consumers report difficulties in resolving these issues, such as long wait times for replacements and challenges in communication. Despite these setbacks, the majority of feedback emphasizes satisfaction with product quality and overall service. Builder Depot is viewed favorably, though there are areas for improvement in their delivery process. Overall, the sentiment leans positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Delivered on time Called before arrival Was polite”
“I received the wrong flooring and the return process is a nightmare”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.3 out of 5 (good) | — | 60 | |
| 2.6 out of 5 (poor) | 100 out of 100 | — | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 2.6 out of 5 (poor) | 1.9 out of 5 (poor) | 3.8 out of 5 (good) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | 2.9 out of 5 (fair) | — | 596 |
Bottom line: Builder Depot is #2 of 5 on overall rating in this group. On service, Prime Property Management scores higher (4.8 vs 4.3).
60 reviews of Builder Depot. Filter by what matters to you.
Very good servis and price
The pay and collect worked very well. Indeed faultless. The forklift driver who brought my goods was both polite and considerate and helped put everything in my car. The only negative was the time spent trying to get to the parking area. The queue of vehicles was all the way on to the main road. Never seen it so congested
Delivery was prompt and efficient. Always competitively priced.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Builder Depot is a prominent timber and builders' merchant based in London, specializing in a wide range of building supplies. The company offers over 15,000 products online, including high-quality timber, kitchen and bathroom fittings, joinery products, and various construction materials. With a focus on providing trade prices and quantity discounts, Builder Depot caters to both professional builders and DIY enthusiasts seeking reliable and affordable building materials. The company's user-friendly online platform allows customers to easily browse and purchase materials, while their physical stores in London provide additional access to a vast selection of products. Builder Depot is dedicated to meeting the needs of its diverse clientele by offering a comprehensive inventory and convenient shopping options, ensuring that customers can find the right supplies for their construction projects.
This profile hasn't been claimed by the business owner.