Builders Superstore is an online retailer specializing in construction and building supplies, with a focus on damp proofing, wall ties, and high-quality workwear from brands such as Snickers. The company caters to a diverse range of customers, including contractors, builders, and DIY enthusiasts, offering a wide variety of products essential for both residential and commercial projects. With a commitment to customer satisfaction, Builders Superstore provides free and fast mainland shipping on orders over £100, ensuring that their clients receive timely access to necessary materials. The company's product range includes essential building tools, damp-proofing solutions, and work apparel, making it a convenient one-stop shop for professionals in the construction industry.
Builders Superstore receives a mix of feedback from its customers, with a notable 70% expressing positive experiences. Many reviewers highlight the excellent customer service and prompt delivery, particularly praising staff members like Paul for their informative training courses and willingness to assist.
Customers appreciate the quality of products and the helpfulness of the team, often mentioning the supportive atmosphere during training sessions. However, a significant number of negative reviews point to issues with order fulfillment and communication, with some customers reporting long wait times for deliveries and unresponsive customer service. Complaints about receiving damaged items or incorrect sizes further contribute to dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 92 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 92 most recent reviews.
“Great customer service and always happy to help”
“Bad experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.1 out of 5 (fair) | 4.3 out of 5 (good) | — | 92 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 |
Bottom line: Builders Superstore is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 3.1).
92 reviews of Builders Superstore. Filter by what matters to you.
Made an order yesterday and still haven't received a confirmation email. Order Number 389223, can someone please respond, thanks Edit - now received an email about the status of my order, big thanks to michelle!
Quality products and great customer service
I ordered some work trousers on the 9th December (Sunday) and was expecting delivery on 12th (Tuesday). I had no despatch email all week and I contacted them on Friday (14th) to see what was going on. They then told me my size was out of stock and to try the next size up which I reluctantly agreed to. It is now 18th and having been promised delivery on the 17th (Monday) I still haven’t had a despatch email.
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Builders Superstore is an online retailer specializing in construction and building supplies, with a focus on damp proofing, wall ties, and high-quality workwear from brands such as Snickers. The company caters to a diverse range of customers, including contractors, builders, and DIY enthusiasts, offering a wide variety of products essential for both residential and commercial projects. With a commitment to customer satisfaction, Builders Superstore provides free and fast mainland shipping on orders over £100, ensuring that their clients receive timely access to necessary materials. The company's product range includes essential building tools, damp-proofing solutions, and work apparel, making it a convenient one-stop shop for professionals in the construction industry.
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