Very helpful from 1st viewing to…
Very helpful from 1st viewing to exchange. Excellent communication between solicitors and ourselves. A great service.

Bychoice Estate Agents is a prominent estate and letting agency operating in Suffolk, with branches located in Sudbury, Haverhill, and Bury St Edmunds. The company specializes in a comprehensive range of property services, including buying, selling, renting, and letting residential properties. Bychoice aims to serve homeowners, prospective buyers, and tenants by providing expert guidance and support throughout the property transaction process. With a focus on delivering a modern and versatile approach to real estate, Bychoice Estate Agents caters to a diverse clientele looking for residential properties in the local market. Their services encompass property valuations, marketing strategies, and management solutions, ensuring that clients receive tailored support to meet their specific needs. Bychoice is committed to being a reliable resource for anyone interested in the Suffolk property market.
Bychoice Estate Agents generally receives high praise for their helpfulness and effective communication throughout the property buying process. Reviewers frequently commend the staff, particularly individuals like Olivia and Amelia, for their dedication and support, often noting that they go above and beyond to assist clients.
Many customers appreciate the smoothness of transactions and the proactive updates provided during their dealings. However, a notable minority of reviews express dissatisfaction, citing issues such as unprofessional behavior, lack of follow-up, and misleading information regarding property availability. Some consumers report frustrating experiences with the Sudbury branch, indicating a disconnect in service quality. Overall, while the majority of feedback is positive, there are significant concerns that potential clients should consider.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 52 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 52 most recent reviews.
“Very helpful from 1st viewing to exchange”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 52 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Bychoice Estate Agents is #4 of 5 on overall rating in this group.
52 reviews of Bychoice Estate Agents. Filter by what matters to you.
Very helpful from 1st viewing to exchange. Excellent communication between solicitors and ourselves. A great service.
We purchased our current property through ByChoice who were representing the developer. We worked very closely with Keeleigh Taylor from Bury St Edmunds office who was absolutely amazing. Keeleigh. and her team, were incredibly professional, extremely helpful and very accommodating. They worked with us to ensure that we were able to secure our forever home. After a delay in trying to sell our previous home through another agent, ByChoice couldn’t have been more helpful in the whole process of purchasing our next property. Had we known Keeleigh before marketing our property, we would certainly have put our trust in ByChoice in the selling process. I would strongly recommend their services.
The team at Bychoice Sudbury were fantastic for our purchase. Amelia was great at giving updates and always had time to assist. I gave up trying speak to my own estate agent in the end and went direct to Bychoice instead. My estate agent for my sale could learn a few things from them. Thank you!
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Our first contact with ByChoice was with a generic letter put through the letterbox of our rental property which we had been trying to sell. However, this letter stood out because it was professional, to the point and positive. Making an appointment to chat things over we were again impressed with the professionalism of the team. Our agent Amelie went well above what we expected of an agent and was superb. Always kept up to date, excellent communication, emails responded to quickly and went into battle (almost literally!) for us. A lesser agent would have fallen at the first hurdle. I can't stress how pleased we are with the service we received. I have recommended ByChoice to a friend who is trying to sell currently with no success and have no hesitation in recommending the agents to others
Very helpful very patient in difficult circumstances and very professional
Glad we chose by choice to sell our property, everything was done with ease. They were quick with communications and when our first buyers became difficult with providing information we were able to find new ones quickly and the agents were great throughout the whole process. Thank you.
Bychoice were an extremely helpful partner in our property purchase journey. There were particularly challenging aspects to our property which involved quite complex legal and financial detail - sometimes proving quite opaque - but both Olivia and Ted were not only very responsive and always quick to call back if not available, but also very proactive in helping us to reach resolution on outstanding issues. We were very grateful to the whole team at Bychoice for all their help in navigating our purchase - from viewing to completion - and would strongly recommend them.
Everyone at the Sudbury branch of Bychoice couldn't do enough to help throughout the while buying process. In particular Olivia was excellent and always responded promptly to my many queries.
We purchased a house through By choice who kept us updated on at least a weekly basis. Along with our own agent they kept the sale on track. Would I use them if I was to sell a house in the area ? Yes .
I have just moved house and can honestly say it would not have happened without the commitment, tenacity and resilience of Oliva Marks. She is an excellent, engaging and determined agent that goes beyond the norm to get a sale completed. 5 stars every day of the week.
Bychoice were amazing throughout the process of buying our first home. From the first viewing until completion they were extremely helpful, especially Becky (sales progression) who was always easy to talk to and provided updates throughout.
Despite a number of particularly challenging events, the staff at Bychoice in Haverhill proved to be professional, supportive and upbeat throughout, which resulted in the sale going through. I’m very grateful to Matt, Mel, Keeleigh and Jordan for their continued efforts over the past few months. I definitely recommend Bychoice Haverhill to rent or sell your house.
Jordan has been absolutely brilliant, a massive credit to the company. I have just finalised a very difficult sale of my house and Jordan has gone above and beyond to assist and make the process as smooth as possible! I cannot thank him enough for all of his efforts, highly recommend! Charlie
Keeleigh, Jordan, Matt and Mel are amazing at what they do. I had a very difficult sale and they really pushed it trough. Outstanding professional understanding reliable and patient. I can’t praise them enough.
The Haverhill ByChoice team helped sell our house which completed in 2022. From the initial meeting with Matt to the ongoing support from from Keeleigh , the Team offered the best Estate Agent service I have ever experienced. Keeleigh went above and beyond her role to ensure our sale proceeded as planned, especially when ongoing queries became problematic, which was very much appreciated during a stressful time. I would highly recommend Bychoice if anyone is looking for a an estate agent to sell their property and would certainly not hesitate in using them again in the future due to the excellent service provided!
Jordan at Bychoice Haverhill was very helpful whilst looking for our first home. Through out the whole process of us buying a house he was very supportive and was quick to respond to any questions asked. Thanks again Jordan, would highly recommend
The agent I dealt with at Bychoice was professional and provided regular updates. I was happy with the advice provided and the agent steered me through the process of the sale, as it was not a process with which I was familiar. From start to finish I found Bychoice to be excellent
Bychoice Estate Agents is a prominent estate and letting agency operating in Suffolk, with branches located in Sudbury, Haverhill, and Bury St Edmunds. The company specializes in a comprehensive range of property services, including buying, selling, renting, and letting residential properties. Bychoice aims to serve homeowners, prospective buyers, and tenants by providing expert guidance and support throughout the property transaction process. With a focus on delivering a modern and versatile approach to real estate, Bychoice Estate Agents caters to a diverse clientele looking for residential properties in the local market. Their services encompass property valuations, marketing strategies, and management solutions, ensuring that clients receive tailored support to meet their specific needs. Bychoice is committed to being a reliable resource for anyone interested in the Suffolk property market.
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