Cable and Cotton is a UK-based company specializing in handmade LED fairy lights and outdoor festoon lighting. They offer a wide range of customizable cotton ball lights, allowing customers to select from 49 different colors to create personalized lighting solutions for various settings. The company caters to diverse markets, including homeowners looking to enhance their living spaces, parents seeking gentle lighting for nurseries, and event planners in need of decorative lighting for venues. In addition to custom options, Cable and Cotton provides pre-selected LED fairy light sets and a colorful assortment of outdoor festoon lights designed to brighten up any outdoor event. Their product offerings also include replacement cables and accessories, as well as extra cotton balls for those looking to refresh their existing lighting arrangements. By focusing on quality craftsmanship and creativity, the company aims to meet the lighting needs of its customers while providing inspiration for home and event decoration.
Cable and Cotton receives mixed feedback from customers, with a notable divide in experiences. Many reviewers praise the quality and aesthetic of the lights, highlighting the vibrant colors and speedy delivery.
Positive comments emphasize the excellent customer service, with some customers reporting quick resolutions to issues, such as replacements for faulty products. However, a significant number of consumers express dissatisfaction, citing poor product reliability and inadequate customer support. Complaints include receiving damaged items, lights that stop working shortly after purchase, and unresponsive service when issues arise. The lack of direct contact options further frustrates customers seeking assistance. Overall, while some enjoy their purchases and the service, many others are left disappointed, leading to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 13 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 13 most recent reviews.
“Customer Service was great and the delivery was speedy”
“I contacted them, sent pictures, a video as requested and the owners customer service skills are worrying to say the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.8 out of 5 (fair) | 100 out of 100 | 2.6 out of 5 (poor) | 3.7 out of 5 (good) | — | 13 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Cable and Cotton is #5 of 5 on overall rating in this group. On service, Home Store + More scores higher (4.9 vs 2.6).
13 reviews of Cable and Cotton. Filter by what matters to you.
Over a year ago
Customer Service was great and the delivery was speedy ! Love the lights themselves ! We had something similar in our living room but it just doesn't match the brightness that these give off
Over a year ago
I’ve been ordering from Cable and Cotton for some years and have always been delighted with the choice of colours, the quality, and the customer service.
Over a year ago
I bought my fairy lights from this company and shortly after they stopped working. I followed the process of emailing them and they said I would need to “upgrade” to LED version and I would see no fur... See more
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 54% are 1–2★.
Absolutely five star company Had a problem with 2 of my cables without hesitation (after sending photos) they replaced them literally the next day ,My brother in law came around asking me about my lights without hesitation I recommended cable and cotton and he ordered 5 cables and fifty bulbs !!!
Customer Service was great and the delivery was speedy ! Love the lights themselves ! We had something similar in our living room but it just doesn't match the brightness that these give off
I’ve been ordering from Cable and Cotton for some years and have always been delighted with the choice of colours, the quality, and the customer service.
I bought my fairy lights from this company and shortly after they stopped working. I followed the process of emailing them and they said I would need to “upgrade” to LED version and I would see no further issues. I did this, and paid. The lights have also stopped working even though they said I would receive no further issues. I contacted them, sent pictures, a video as requested and the owners customer service skills are worrying to say the least! At my expense (again) he want me to send the lights to him so he can decide what to do. He can’t believe that there is an issue even after me sending a video of the item not working, trying 3 different rooms and sockets and also numerous different plugs. After reading the reviews on here I wish I did my research on this company before purchasing and thinking I was doing the right thing supporting a small business
Rubbish products and non-existent customer service; no phone number to contact company and c/o address - doesn't sound good. Needless to say this is deliberate and company just gets your money and ignores totally your concerns!
Ordered some indoor lights for daughter’s bedroom. Easy to use webpage. Ordered and paid. Lights came with given time. Opened today, no damage, clear and easy instructions, easy to assemble. Put up, worked and looked really nice and what we imaged. Daughter was overjoyed. Such a shame not everyone has received the same experience from reading the reviews below?
I ordered the cotton ball lights in November, received a picture from dpd a couple of days later of the parcel on my doorstep, but no parcel to be seen! I was convinced I'd have to write it off as one of those. Decided to email them anyway to let them know, Alexis was really understanding and sent a replacement parcel straight away, which arrived the next day - thank you! They look great, and the build quality seems really good - I'm surprised by the other reviews here. They are more expensive than other lights, but they have a usb connection and are very energy efficient - I run them off my solar system.
Really awful service and I would not recommend this company and its products to anyone. I ordered the cotton fairy lights. The company website states that once you have placed your order, you will receive email confirmation. No such confirmation was ever sent. I then received the lights and they were damaged as a result of the woefully inadequate packaging in which the lights came. The comapny website states that if you are not happy with the product and wish to return and receive a refund, then you should email the company and they would advise what to do about returns and seeking a refund/replacement. I emailed the company as soon as I received the faulty goods to let them know what had happened and how I should go about receiving a refund. I received no response. I have emailed again and have to date received no response. I have returned the product to the company's address (a c/o address) and have received no confirmation of receipt. I have emailed the company again, still no response. Four weeks on, I have received no refund and no response from the company whatsover. I think a small claims court is now in order. A really awful service - Cable and Cotton is very quick to take your money but when it comes to customer service and rectifying problems, they just don't exist! Please don't use - there are plenty of other suppliers of these lights (Etsy, Wayfair and Case de Paul)
I received some out door lights and they did not work. I emailed the company and was told to screw them tighter! I did and they still did not work. I e mailed them saying they still were not working and I've been met with a wall of silence and out of pocket. No update no reply. Very disappointed and feel ripped off.
Have emailed this company several times for further information about the products - many do not have details of the dimensions so had to ask. To date I have received no response. Ver poor customer service, but their loss as I was planning to order a large number of decorative lights for my daughter's wedding!
Awful!! Lights arrived damaged & a totally different colour to the photo on the website. Emailed several times to try & resolve with a change of colour but found customer service was non existent. Reluctantly requested a full refund which they agreed to including return postage but still waiting for 2 weeks & 3 emails later. Would not use again or recommend.
I received my lights quickly (2 working days) and we absolutely love them - I chose my own colours to match our living room and was so pleased with the results ! Everyone comments on them and they’ve become something of a talking point because of the way they match our living room colours. Top company, great customer service and excellent product.
Rubbish customer service, hard to resolve their mistakes. Cheap lights, fuse keeps blowing. You have to buy a full set of bulbs to get a fuse which are very expensive. Would not buy again. Expensive for something that breaks . The cheaper version is more reliable
Cable and Cotton is a UK-based company specializing in handmade LED fairy lights and outdoor festoon lighting. They offer a wide range of customizable cotton ball lights, allowing customers to select from 49 different colors to create personalized lighting solutions for various settings. The company caters to diverse markets, including homeowners looking to enhance their living spaces, parents seeking gentle lighting for nurseries, and event planners in need of decorative lighting for venues. In addition to custom options, Cable and Cotton provides pre-selected LED fairy light sets and a colorful assortment of outdoor festoon lights designed to brighten up any outdoor event. Their product offerings also include replacement cables and accessories, as well as extra cotton balls for those looking to refresh their existing lighting arrangements. By focusing on quality craftsmanship and creativity, the company aims to meet the lighting needs of its customers while providing inspiration for home and event decoration.
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