
Cable and Cotton is a UK-based company specializing in handmade LED fairy lights and outdoor festoon lighting. They offer a wide range of customizable cotton ball lights, allowing customers to select from 49 different colors to create personalized lighting solutions for various settings. The company caters to diverse markets, including homeowners looking to enhance their living spaces, parents seeking gentle lighting for nurseries, and event planners in need of decorative lighting for venues. In addition to custom options, Cable and Cotton provides pre-selected LED fairy light sets and a colorful assortment of outdoor festoon lights designed to brighten up any outdoor event. Their product offerings also include replacement cables and accessories, as well as extra cotton balls for those looking to refresh their existing lighting arrangements. By focusing on quality craftsmanship and creativity, the company aims to meet the lighting needs of its customers while providing inspiration for home and event decoration.
Cable and Cotton receives mixed feedback from customers, with a notable divide in experiences. Many reviewers praise the quality and aesthetic of the lights, highlighting the vibrant colors and speedy delivery.
Positive comments emphasize the excellent customer service, with some customers reporting quick resolutions to issues, such as replacements for faulty products. However, a significant number of consumers express dissatisfaction, citing poor product reliability and inadequate customer support. Complaints include receiving damaged items, lights that stop working shortly after purchase, and unresponsive service when issues arise. The lack of direct contact options further frustrates customers seeking assistance. Overall, while some enjoy their purchases and the service, many others are left disappointed, leading to a predominantly negative sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 13 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 13 most recent reviews.
“Customer Service was great and the delivery was speedy”
“I contacted them, sent pictures, a video as requested and the owners customer service skills are worrying to say the...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.8 out of 5 (fair) | 100 out of 100 | 2.6 out of 5 (poor) | 3.7 out of 5 (good) | — | 13 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Cable and Cotton is #5 of 5 on overall rating in this group. On service, Home Store + More scores higher (4.9 vs 2.6).
13 reviews of Cable and Cotton. Filter by what matters to you.
No reviews found matching your filters.
Try adjusting your filter settings to see more reviews.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 54% are 1–2★.
Cable and Cotton is a UK-based company specializing in handmade LED fairy lights and outdoor festoon lighting. They offer a wide range of customizable cotton ball lights, allowing customers to select from 49 different colors to create personalized lighting solutions for various settings. The company caters to diverse markets, including homeowners looking to enhance their living spaces, parents seeking gentle lighting for nurseries, and event planners in need of decorative lighting for venues. In addition to custom options, Cable and Cotton provides pre-selected LED fairy light sets and a colorful assortment of outdoor festoon lights designed to brighten up any outdoor event. Their product offerings also include replacement cables and accessories, as well as extra cotton balls for those looking to refresh their existing lighting arrangements. By focusing on quality craftsmanship and creativity, the company aims to meet the lighting needs of its customers while providing inspiration for home and event decoration.
This profile hasn't been claimed by the business owner.