Cantata Coffee, Tea & Gifts is an online retailer specializing in the delivery of high-quality coffee, tea, and gourmet gifts. The company offers an extensive selection of coffee varieties, including freshly ground options, as well as over 200 types of teas and infusions. Customers can easily browse and order products through their website, cantata.be, with free delivery available for orders over 35 euros in Belgium and the Netherlands.
Targeting coffee and tea enthusiasts, as well as those looking for unique gift options, Cantata provides a platform for individuals to explore diverse flavors from around the world. The company also features Nespresso and Dolce Gusto compatible capsules, catering to various brewing preferences. In addition, Cantata encourages customer loyalty through their Cantata Joy Club, enhancing the shopping experience for regular patrons.
Cantata Coffee, Tea & Gifts has a positive customer experience.
Cantata Coffee, Tea & Gifts receives high praise for its excellent product quality and customer service, boasting a strong average rating of 4.7 out of 5. Reviewers frequently highlight the delicious selection of teas and coffees, with many noting the quick and efficient delivery service.
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Customers appreciate the thoughtful touches, such as free samples and personalized packaging, which enhance their shopping experience. However, some complaints arise regarding delivery issues, including lost packages and slow follow-up on orders. A few customers express frustration over the inability to choose delivery points, particularly during busy seasons. Despite these minor setbacks, the overwhelming sentiment remains positive, with many loyal customers eager to recommend the company.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
638
100%
● Low
4.7 / 5 overall
=
638 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.6
12-month avg
4.6
All-time
4.7
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.5
11
Oct 24
4.5
13
Nov 24
4.5
15
Dec 24
4.5
31
Jan 25
4.8
25
Feb 25
4.9
16
Mar 25
4.8
16
Apr 25
4.5
15
May 25
4.3
10
Jun 25
4.7
14
Jul 25
4.4
12
Aug 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 465 positive reviews
Customer service17%
78 mentions
Website & app4%
19 mentions
Fast & efficient3%
12 mentions
Delivery2%
10 mentions
“Super service, aangezien we zelf van Kruibeke zijn had ik gevraagd om er zelf om te kunnen komen”
On “Customer service” · Aug 5, 2025
Top complaintsof 27 negative reviews
Customer service7%
2 mentions
“Service livraison défaillant”
On “Customer service” · Jun 10, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
Overall rating and review count for this company and similar companies
Zeer goede koffie , met verschillende flavours .
Ik kocht deze koffie in de winkel ,eerste keer online gekocht.Ben zeer tevreden van online bestelling! Kreeg het heel mooi verpakt en een verrassing erbij ! Ik raad het ten zeerste aan kwaliteit Top dankjewel
Super goeie koffies. Een leuk cadeau en veel nieuwe ontdekkingen. Een echte aanrader voor wie verschillende soorten koffies wilt uit proberen. Ook fijn als cadeau.
Prima kwaliteit thee die ik meer wil missen!!
Mijn laatste levering aan huis verliep wat moeizaam( leveringtijd liep op tot 6 dagen door problemen met PostNl), maar super reactie van Cantata : medewerker Charlotte was zo vriendelijk om mijn pakketje aan huis te leveren!
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Service livraison défaillant! La commande passée n’est toujours pas livrée après 12 jours.! Dissuasif pour prochaines commandes et contre-productif!-Suivi de la livraison par la boutique Cantata elle-même serait bienvenu!
Topkwaliteit koffiebonen! Mijn espresso smaakt rijk, vol en perfect in balans. De levering was snel en netjes verpakt met een cadeautje erbij. Zeker een aanrader!
Mijn favoriete thee is zonder twijfel Sweet Antwerp. Maar nu zocht ik een alternatief voor ijsthee. De kan van Ka Ku tea bottle is een ontdekking. Makkelijk in gebruik en reiniging, 1200 ml en past prima in koelkastdeur. Er zijn vele ijstheesmaken, maar de Hibiscus Blossoms thee met zijn licht zure smaak en prachtige rode kleur was een schot in de roos. Met dank aan de enthiousiaste en vriendelijke winkelbediende.
J'adore les produits préconises par Cantata...mes copines et moi vivons à la côte...vivement un magasin Cantata près de chez nous...j'ai une amie qui s'est lancée dans le café...nous faisons des dégustations chez moi...Dorothée
Cantata Coffee, Tea & Gifts is an online retailer specializing in the delivery of high-quality coffee, tea, and gourmet gifts. The company offers an extensive selection of coffee varieties, including freshly ground options, as well as over 200 types of teas and infusions. Customers can easily browse and order products through their website, cantata.be, with free delivery available for orders over 35 euros in Belgium and the Netherlands.
Targeting coffee and tea enthusiasts, as well as those looking for unique gift options, Cantata provides a platform for individuals to explore diverse flavors from around the world. The company also features Nespresso and Dolce Gusto compatible capsules, catering to various brewing preferences. In addition, Cantata encourages customer loyalty through their Cantata Joy Club, enhancing the shopping experience for regular patrons.