Car Parts is an online platform that focuses on providing a comprehensive selection of automotive parts and accessories for consumers in Ireland. The company caters to a diverse customer base, including individual vehicle owners, mechanics, and automotive businesses seeking reliable components for vehicle repair and maintenance. With a user-friendly website at car-parts.ie, customers can easily navigate through a wide range of products, ensuring they find suitable parts for various makes and models. The platform aims to facilitate the purchasing process by offering detailed product descriptions, compatibility information, and customer reviews, helping users make informed decisions. Car Parts is committed to serving the automotive community by providing quality parts and enhancing the overall customer experience in the automotive sector.
Car Parts receives a mixed reception from customers, with many expressing dissatisfaction regarding order fulfillment and customer service. Numerous reviewers report issues with receiving incorrect or incomplete parts, leading to frustration and a lack of response from the company's support team.
For instance, one customer highlights that they ordered three parts but only received two, while another mentions being sent a cheaper alternative to the part they specifically ordered. However, there are positive notes as well; some consumers appreciate the quality of the parts received and commend the company for delivering the correct items on time. A few customers also mention that the prices are competitive compared to local suppliers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 74 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 2.0 | 2 |
| Jul 24 | — | 0 |
| Aug 24 | 4.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 74 most recent reviews.
“As regards my order and delivery I can't complain”
“and got this reply: IDear customer, We hope you are well”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 2.8 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 74 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Car Parts is #4 of 5 on overall rating in this group. On service, BJS Home Delivery scores higher (4.6 vs 2.3).
74 reviews of Car Parts. Filter by what matters to you.
Over a year ago
I bought 3 parts but only 2 parts were delivered. I’m asking for refund I have emailed them 5 times but no reply.
Over a year ago
As regards my order and delivery I can't complain. Everything worked out fine. Item (a wire connection for headlight of my VW Touareg) was original and worked perfectly. Delivery arrived even one day... See more
Over a year ago
Please note they are based in Germany not in Ireland. This creates a lot of problems.
Quick answers to the questions people ask most.
We stock a wide range of automotive parts including engine components, brake systems, electrical parts, filters, belts, hoses, and body parts. Our inventory covers both OEM and aftermarket parts for most vehicle makes and models. We can also special order parts that aren't currently in stock.
Our hours vary by location, but most stores are open Monday through Saturday with extended weekday hours. Sunday hours may be limited or closed depending on the location. Please check with your local store for specific operating hours.
Many of our locations offer installation services for certain parts like batteries, wipers, and light bulbs. More complex installations may require an appointment or referral to a trusted mechanic. Contact your local store to inquire about available installation services.
Yes, our knowledgeable staff can help you identify the correct parts for your specific vehicle. We can look up parts by VIN number, year, make, and model to ensure proper fitment. Bringing your old part or vehicle information will help us assist you more accurately.
Most new, unused parts can be returned within a specified timeframe with original packaging and receipt. Electrical parts, special orders, and used cores may have different return policies. Please check with store staff about the specific return policy for your purchase.
You can contact customer service by phone, email, or by visiting any of our store locations. Many locations also offer online chat support through our website. Contact information for your local store can be found on our website or in local directories.
Most parts come with manufacturer warranties that vary by brand and part type. We also offer extended warranty options on select items. Our staff can explain warranty coverage and terms for specific parts at the time of purchase.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 41% of recent reviews are 4–5★ and 50% are 1–2★.
I bought 3 parts but only 2 parts were delivered. I’m asking for refund I have emailed them 5 times but no reply.
As regards my order and delivery I can't complain. Everything worked out fine. Item (a wire connection for headlight of my VW Touareg) was original and worked perfectly. Delivery arrived even one day earlier than announced, although over easter holidays. Price was fair. Only delivery costs together with customs charges which where not mentioned before increased the total amount considerably. Therefore one star less. But nevertheless recommendable and trustworthy.
Please note they are based in Germany not in Ireland. This creates a lot of problems.
Was not expecting a good outcome after I read these reviews. I paid a ridiculous shipping price and it took a week to arrive,but my order was perfect. Not giving 5 stars because when you pay that much for shipping, you should get it sooner.
Please judge this yourself: A friend asked me to order a car part for him. He has heard of computers but has never seen one. He is a farmer type person. So I found the part on car-parts.ie alias autodoc. The price was okay but, for some undisclosed and some unfathomable reason the delivery charges are the highest in Europe!! Despite this I ordered the part. This is one of those sites where you have to open an account. I hate that. Realy. So I gave my friends address and an old email account of mine that I had not used for a while. Unfortunately, I misspelled it. After completing the sale I realised my error and mailed the seller, via the contact us link on car-parts site. and got this reply: IDear customer, We hope you are well. We'd love to help you change your email address on your account. To do this, could you provide us with the order number and the correct email address, please? Also, you can change your email address by logging into your AUTODOC account and going to Settings. If you have any further questions, do not hesitate to contact us. Wishing you a great day. Sincerely, The AUTODOC Team. wrote: email was incorrect. have corrected email on this form. I replied as below. > email was incorrect. I have corrected email on this form. Given that they had used the corrected email and thus, I had received it, I assumed it was done. Eh no. Nothing nada. So I sent this: Reader please note: for somewhat obvious reasons I have removed some data and replaced it with the word omitted. Please be advised that, on purchasing order ref:omitted I miss typed the email address as omitted. The correct email is this one, the one you sent this note to. the correct email is: omitted I do not recollect what password I used and I cannot check the progress, of this order, as your note suggests, via your net site. I made this purchase on behalf a a neighbor called omitted and it is his name on the delivery address. Kindly advise the status of the delivery please. Peter I got this: Hi Peter! Thank you for contacting our customer support. We would like to inform you that due to the GDPR law, we can not provide information to third parties. Inform the owner of the order to contact us by phone. If you have any other questions, please contact us. We wish you a nice day and all the best. Just to recap a moment here. I made the purchase online. I paid for the item online. I am the customer. It does not matter if I am sending to an address other than mine. And by the way they have no telephone number listed on their site. The result of this crap is I have been told, I assume by some brainless automated system, that I cannot be informed of the status of my order or when it may or may not be delivered as it breaks GDPR law. Incidentally it does not. This organization is either owned by fools or just employs them. I tried contacting them again and got the same auto reply. Incorrectly making the false claim that. one: I am not the customer. Two: that the delivery date is protected by GDPR restrictions. My best advice. If you possibly can, buy someplace else. At the time of writing this I have not heard anything further. As, this site is for truth telling. The day after writing I was sent a tracking number.
I got the correct Febi parts for my BMW but the delivery should be a lot quicker for the price. They use DPD now instead of DHL which is the reason for only 3 stars.
Do NOT use this company,the company behind this website is Autodoc. You will most likely be sent wrong,defective or cheaper alternative to what you ordered. Customer service is non existent and a refund process is an absolute nightmare and YOU have to pay for return shipping even it's their fault. Also please note they are based in Germany not in Ireland
IF I CAN I GONNA GIVE THEM MENUS STARS! I BOUGHT COFFEE MACHINE WHICH IS DEFECTIVE AND THEY DON'T WANT TO DO REFUND! IT'S JUST DIDN'T heats up THE WATER! RUBBISH! GOOD PEOPLE..DON'T BUY FROM THIS SELLER..IT IS FRAUD!
Ordered a sensor , chose exactly which one and the brand that i need (was marked as in stock) The cowboys sent me a different branded sensor ( a cheaper than the one i ordered) without me asking if i need the alternative) and the cowboys charged me for the more expensive one which i ordered originally . Stay away from them, look for a honest client oriented and reliable distributor. Should have red the reviews before ordering from them. Unexpectedly terrible service by the Germans.
Good job finally done
As others have said, same company as autodoc, and yes shipping is slow and expensive to Ireland. However I was able to source all parts required for a full brake system rebuild on a 43 yr old landcruiser, where all of the usual suspects did not have the parts required. It would have been an easy order to get wrong, but everything ordered arrived and fitted the vehicle, very happy with the service.
They say next day delivery then use DPD who couldn't deliver a chip to a seagull on Brighton Beach. So I am left waiting for days for a part promised tomorrow Waste of time
If you paid for good part brand you get it replaced with cheaper btand. No refund of price difference. Dont return items at your postage expenses, becaude you dont get any refund. Never again to do business with carparts.ie. / Autodoc.ie / Winparts.ie The same company. Negative.
Keeping me on top of parts did order and would increase my earnings with new pod needed Exelantie
Terrible store! They cheat their customers. We ordered two parts for the car, but they sent us only one! After all the delivery times that came out, I wrote to the support service, but they always asked me for proof, they asked me the order number a hundred times. In the end, no details, no money. They offered a 15€ discount, but the part cost 40€. That is, in their opinion, I should order again to do, pay for it and hope that they do not deceive me again. I will never recommend this store to anyone. Fraudsters.
Used this company a couple of times and find them excellent. Top brand aftermarket parts for about 25% cheaper than motor factors in Ireland. One one occasion a brake vacuum pump failed after 6 months and I received refund straight away. Delivery to Ireland is 10 days but I'm happy enough with that. If you can build your order up to €140 to qualify for free postage they are outstanding value.
I find this company great to deal with,the problem with most people is that they do not check that their ordered parts are compatible with their car,this is not the company's fault,a tip when ordering ,send them the OEM number off your parts and if you dont have the OEM number send them your VIN number off your car and they will show you your choice off compatible parts to buy. my delivery was 2 days after I confirmed my order,definitely will be using this company again
Ordered 3 separate parts for my car. Put the car registration to ensure compatibility but only 1part fitted my car. After complaining they admitted that they cannot guarantee the parts will fit as this service is operated by a support company. It’s not worth returning the parts as the refund would be less than the cost of returning the parts. The company isn’t Irish despite the .ie on their domain they’re based in Berlin. Do not have any dealings with these charlatans is my advice!
Made the payments. The parts are available in stock. But when we are talking for the dispatch procces is taking forever. Guys if you received the money then you should do your job as required.
Great experience, carparts.ie, which is actually AUTODOC, offers the best car parts and maintenance items for almost two-thirds the price of the UK market (I saved around £100 on my first order). I ordered five items first and forgot to add three more items, contacted them by email to avoid double shipping costs; they simply add the items to the completed order and sent them all in one shipment, which only took three working days; the packaging was great too. I would definitely order again and recommend it to everyone, especially my friends. A negative point is the use of PayPal in the ordering process; carparts.ie sells in EURO and money must be exchanged for Sterling; the PayPal exchange rate is the highest and not fair. PayPal added £12 more to my order than if I had placed it with just my debit card, but that's PayPal and not carparts.ie's fault!
Yes, we can special order most automotive parts that aren't currently available in our inventory. Special orders typically take a few days to arrive, depending on the manufacturer and part availability. A deposit may be required for special order items.
We accept used cores (old parts) for many items like batteries, alternators, and brake calipers as part of our recycling program. Core charges are typically refunded when you return the old part. Not all parts have core exchange programs.
We accept major credit cards, debit cards, cash, and checks at most locations. Some stores may also accept financing options or fleet accounts for commercial customers. Payment options may vary by location.
Many locations offer commercial accounts and volume discounts for professional mechanics and fleet operators. These programs typically require business verification and may have minimum purchase requirements. Contact your local store to inquire about commercial pricing programs.
Part compatibility depends on your vehicle's year, make, model, engine size, and sometimes specific options or trim level. Our staff can verify compatibility using your VIN number or vehicle specifications. It's important to double-check fitment before installation to avoid returns or damage.
Car Parts is an online platform that focuses on providing a comprehensive selection of automotive parts and accessories for consumers in Ireland. The company caters to a diverse customer base, including individual vehicle owners, mechanics, and automotive businesses seeking reliable components for vehicle repair and maintenance. With a user-friendly website at car-parts.ie, customers can easily navigate through a wide range of products, ensuring they find suitable parts for various makes and models. The platform aims to facilitate the purchasing process by offering detailed product descriptions, compatibility information, and customer reviews, helping users make informed decisions. Car Parts is committed to serving the automotive community by providing quality parts and enhancing the overall customer experience in the automotive sector.
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