Is Car Planet a legitimate company?
Yes, Car Planet is a legitimate company with numerous verified reviews and a high rating. Many customers have reported positive experiences, highlighting helpful staff and efficient service.

Car Planet is a used car dealership based in the UK, specializing in a wide selection of high-quality pre-owned vehicles. With over 2,000 cars in stock, the company caters to a diverse customer base in Barnet, Watford, and Hertfordshire, offering an extensive range of makes and models to suit various preferences and budgets. Customers can easily browse their inventory online and find detailed information on each vehicle, enabling informed purchasing decisions. The company emphasizes quality and reliability, ensuring that each car undergoes a rigorous 150+ point inspection and necessary maintenance before being offered for sale. Car Planet also provides flexible financing options and comprehensive after-sales support, including 12 months of free roadside assistance and the possibility of extended warranties. By prioritizing customer satisfaction and vehicle integrity, the company aims to build trust and foster long-term relationships with its customers.
Car Planet receives high praise for its helpful and friendly staff, with many customers highlighting the excellent service provided by team members like Aria, Kiyan, and Mohamed Y. Reviewers frequently mention their positive experiences, noting that the purchasing process is quick and efficient, making it a highly recommended place for vehicle purchases.
However, there are significant complaints regarding customer service, particularly concerning communication issues and delays in paperwork. Some customers report feeling neglected after their inquiries, with one individual expressing frustration over not receiving promised documentation for months. Despite these critical experiences, the overall sentiment remains largely positive, reflecting a strong reputation for service quality amidst some notable shortcomings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,005 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 4.6 | 121 |
| Apr 25 | 4.4 | 224 |
| May 25 | 4.5 | 290 |
| Jun 25 | 4.4 | 254 |
| Jul 25 | 4.3 | 116 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Happy with customer service and paper work went smoothly”
“Terrible customer service Booked in a appointment today to come view a Skoda Kodiaq, on my way to come and view”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.4 out of 5 (fair) | 2.5 out of 5 (poor) | — | 1,005 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: Car Planet is #2 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.5).
500 reviews of Car Planet. Filter by what matters to you.
Quick answers to the questions people ask most.
Yes, Car Planet is a legitimate company with numerous verified reviews and a high rating. Many customers have reported positive experiences, highlighting helpful staff and efficient service.
Car Planet is not a scam; it has a substantial number of verified reviews that reflect genuine customer feedback. While there are some negative experiences reported, the overall trend indicates a commitment to customer satisfaction.
Car Planet specializes in vehicle sales and offers a variety of cars, including used and new models. Customers have praised the straightforward process of purchasing cars and the assistance from sales executives.
Car Planet accepts various payment methods to accommodate customers, including bank transfers and financing options. Specific payment details can be discussed with customer service during the purchase process.
You can contact Car Planet's customer support through their website or by phone. Many reviews mention helpful staff members like Kiyan and Mohamed Y, who provide excellent assistance.
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Car Planet is a used car dealership based in the UK, specializing in a wide selection of high-quality pre-owned vehicles. With over 2,000 cars in stock, the company caters to a diverse customer base in Barnet, Watford, and Hertfordshire, offering an extensive range of makes and models to suit various preferences and budgets. Customers can easily browse their inventory online and find detailed information on each vehicle, enabling informed purchasing decisions. The company emphasizes quality and reliability, ensuring that each car undergoes a rigorous 150+ point inspection and necessary maintenance before being offered for sale. Car Planet also provides flexible financing options and comprehensive after-sales support, including 12 months of free roadside assistance and the possibility of extended warranties. By prioritizing customer satisfaction and vehicle integrity, the company aims to build trust and foster long-term relationships with its customers.
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