The bean ro cup is a poor substitute…
The bean ro cup is a poor substitute for the coffee you had.

Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
Casey's General Stores faces significant criticism from consumers, with many expressing dissatisfaction regarding product quality and staff attitude. While some reviewers appreciate the pizza, noting it as a highlight, the overwhelming sentiment is negative.
Customers frequently report issues with broken equipment, empty shelves, and unclean facilities, leading to a poor shopping experience. Complaints about rude staff and management further exacerbate frustrations, with several individuals feeling mistreated or ignored. Additionally, problems with gift card activation and pricing discrepancies have left customers feeling cheated. Despite a few positive mentions of dedicated employees at select locations, the overall impression is one of decline and disappointment. The majority of reviews reflect a strong dissatisfaction with Casey's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 144 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 4.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 144 most recent reviews.
“The service was fantastic”
“Then he reduced price to $13 Another customer shown him the website price of $11 At that time no on line orders were...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 144 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 1.4 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Casey's General Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.7).
144 reviews of Casey's General Stores. Filter by what matters to you.
The bean ro cup is a poor substitute for the coffee you had.
I ordered large sausage pizza for my family and it wasn’t cooked all the way it was so doughy won’t be ordering anymore from there will be ordering from Dominos from now on.
Drexel, Mo store never has cups. Has subs only be online order. This store is going down hill fast. Pizza don't have enough toppings. Such a disappointment how this store has gone down hill so fast.
The Casey’s in Lexington, Il is poorly managed. This is the 2nd time I’ve been here to get gas and they were all out of unleaded fuel on ALL of their pumps. Another time they had no Smart Water in their refrigerated beverage section. On another occasion, all of their registers were down so no inside purchases were possible and today—only ONE cash register open with numerous customers in the store with employees just meandering behind the counter. This store is in desperate need of new management!
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I must say that I've walked in this store of south Casey's in mtn grove and the smell of body odor blew my hair back when opening the door to enter. I know that personal hygiene is a must when working with food. It's on your serve safe test. You should know this. This has been an on going thing for I know the past year. So much so I will take my business to Murphy's. Isnt this a health code violation?
I came here to buy alcohol and I have bought from both places many times. And I showed them my ID they denied it because I have blonde hair now . I even showed them my social security card and my car insurance card and my debit card they all had my name on it but still denied it I even went to the other Casey’s and they called and said that they denied me so don’t let me SO I COULDNT GET ANYTHING
Caseys is going to be in a class action law suit for harvesting citizens private information when they are scanning your license to buy a pack of cigarettes! There's 1 law for purchasing taboo products, that is show id for age !!! They are getting all our private information in there network ! FOR WHAT ?? TO SELL ? TO BE HACKED ? TO SOLICIT ?? ITS ILLIGEL !!
I've eaten caseys pizza and had it delivered to my doorstep for years... went through the conversion from money to pay by card, no problem... Now CASEYS PIZZA cuts ME off because now all of a sudden my adress ain't gonna work even though I live in the center of town!! Thats a bunch of CRAP! AND the dude on the phone wanted to be a little smarta**... Caseys yall are fallin to s*** as far as being there for your customers. SMH. Thats bull****.
When the Ridgeway store first opened the food they served was excellent but it has been horrible for a few months now. We purchased 2 tenderloin sandwiches yesterday and they were burnt and we ordered a meat galore pizza and all the meat was disguised as sausage. They need to seriously do more training for the entire store. Very Disappointed and won't return anytime soon.
Was at store in Omaha on 60 and F street. Rude employee at register gave me wrong cans of skoal didn’t catch it as can was same color. Till I was miles away the ice tea was in drinkable “ stale” at best. Call back they offered to send me the right order never did. Called numerous times always promised to send make it right never did 3 weeks later called customer service. He stated they would not make it right and employee should have not promised me anything! Casey is not customer service oriented company IMO. Will never be back in that store or any other Casey store EVER again. I’m sure my business won’t bankrupt a large company like that. I just feel like I was treated unfairly being a weekly almost daily customer. But my money will be spent elsewhere. I will never stop there “any Casey’s” again. Corporate America strikes again.
The tomah Casey’s is horrible every time I go in there they are rude as hell they never get my orders right they never have the stuff to make sandwiches when u order a large pizza I always get a medium my mom tryd to order a pizza tonight and she lives like 2 blocks from them and they told her now that they are partnered up with door dash that she was not in the zone so she couldn’t get a pizza when just 2 days ago she order a sandwich and they delivered it they are losing money now cuz of the door dash stuff they really need to get all new people in there people who are not RUDE as hell and they might wanna get rid of the door dash cuz they are losing money
We stopped to refuel at the Casey’s on hwy 183 in Holdrege Nebraska on Monday July 5. All outdoor trash receptacles were full and overflowing. The women’s bathroom had full trash receptacles as well. There was grime on all the floors especially up against baseboards. Normally VERY presentable, I was disgusted by this particular Casey’s and would recommend some encouragement to attend to the cleanliness of their building and regular emptying of the trash receptacles.
This ones for you Casey’s in Ankeny, Iowa . . . Drove RT from MPLS to Cedar Rapids on 5/13 & 14. Bought regular unleaded at FlyingJ $2.839/gal. on 5/13 - next day at $3.249/gal. at Casey’s. Got to MPLS that afternoon and was $2.869/gal. at Holiday Gas. Sent letters to Holiday asking for the difference . . . NO RESPONSE. MY RESPONSE . . . Will wave as I drive by to station further down the road.
$10/ hr is too much for the kids in Lakin KS Casey's. Service is terrible on all levels. Gave order at deli to one kid who joins another to chat while making pizza Without turning my order in or even looking at the person behind me. Took several minutes for someone else to moz zy over and actually take my order. No mayonnaise when I got to that phase. Check out wasn't any better. There was a coffee spill which could have been handled by one person, not the checkout clerk.. Nobody at the counter so the people ahead of me were waiting. My change was just handed to me with no counting back or anything. When I ask if people count change back any more clerk just says Nope . I live In a neighbouring town but won't be going back To this Casey's. We'll pass on to Garden City
Casey's in Wyoming Iowa isn't a good place to go. The worker in the kitchen is dirty with unclean hair and smells bad. The manager is not very helpful and rude. The whole store is gross and unclean!!
Very sad that Casey's find very minor reasons to fire many employees after they have worked there over 20 years and are starting to have some medical problems ,just take a look at there turn over and average age of there employees . Not enforced but yes illeagle . I read one review they don't care, so true SAD SAD I USED TO BE A GREAT CUSTOMER !
The employee cleaning the bathroom was very Rude!!! I need to use the bathroom and he yelled at me so I will not be back to any Casey’s ever!!
Not the first time. I had money for bills in bank but I stopped for gas and paid at pump...guess what? They put a hold on my money so it overdrafted my account, fees I now have to pay, plus late fees for my bills. I called Casey's customer service and they also had a bad attitude about it. DO NOT PAY AT THE PUMP!!!!
We have 3 other choices for pizza in Detroit Lakes - Casey's just got bumped to last. Dough was dry, tough and without taste. Ordered it online and paid $23 plus tax, only to show up and see a sign for the Supreme pizza for $13. I guess I shouldn't expect much from gas station pizza. Never again.
It ain't Casey business how much money is on my bank card as long I enough money to pay for my stuff it the cashier visit how money is on my card that a violation of my right that personal info.,their totally Wrong for that I want swipe my card their again....
Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
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