Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
Casey's General Stores faces significant criticism from consumers, with many expressing dissatisfaction regarding product quality and staff attitude. While some reviewers appreciate the pizza, noting it as a highlight, the overwhelming sentiment is negative.
Customers frequently report issues with broken equipment, empty shelves, and unclean facilities, leading to a poor shopping experience. Complaints about rude staff and management further exacerbate frustrations, with several individuals feeling mistreated or ignored. Additionally, problems with gift card activation and pricing discrepancies have left customers feeling cheated. Despite a few positive mentions of dedicated employees at select locations, the overall impression is one of decline and disappointment. The majority of reviews reflect a strong dissatisfaction with Casey's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 144 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 4.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | 2.3 | 3 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 144 most recent reviews.
“The service was fantastic”
“Then he reduced price to $13 Another customer shown him the website price of $11 At that time no on line orders were...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | — | 144 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 1.4 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Casey's General Stores is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.7).
144 reviews of Casey's General Stores. Filter by what matters to you.
I was on my way to my 40th class reunion and stop at Casey's in Rochester Indiana to get gas after I started back my car would barely run their gas is not any good my car ran fine until I put their gas in my car.Now I'm having trouble getting back and forth to work and it's 21 miles from my home to go to work.
Always out of food options. Drink machines broken. Bathrooms a mess. Donut case is filthy. I don’t see how this location can pass an inspection. Very rude workers that do not appear to like their jobs. Always under staffed. That might lead to the upset workers. Less and less impressed.
I just heard how Casey's is having customers arrested for loitering .I personally will never stop there again I intend to spread the word .about there actions I personally hope they loose many thousands of customers they deserve it they really know how to treat there valuable customers .pathetic company horrible
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Tried to redeem a Caseys gift card. The store employee says it hasn't been activated and to try the website or the phone number on the back of the card. Both simply say the gift card is invalid. Because it's a totally automated experience, there is no recourse. So my friend who gave the gift card is just out the money; don't waste yours on gift cards...they simply won't let you redeem them!
Management and 90 percent of the staff are clueless. The older lady in Management is rude rude rude !!! That trickles down to your staff. Alwayssssss out of everything. They have been open long enough to be able to at least have donuts and pizza?????? They go days without both.
Worked for Casey's 10&1/2 years. They fired me 4/4/25 for working off the clock. I had been doing this the whole time, but waited till I turned 65 to fire me. I was asked to estimate my off clock hours. I told them 117 hrs That's just 2& 1/2 years worth. They have still not paid me even though the manager said it was approved.
Cashier tried to charge me $14 For pizza. Told him this was a rewards special for $11 as advertised. Then he reduced price to $13 Another customer shown him the website price of $11 At that time no on line orders were available. Finally he agreed on his crooked negotiations In the meantime my pizza was cold. Time for this guy to retire
Casey's has really gone downhill. Yes, their cheap gas still sucks, but their customer service is nonexistent. Their pizza use to be good. Why hire anybody at all? Their minimum wage staff doesn't do shit! I wouldn't work there either! How do you expect to run a whole store in downtown Cedar Rapids in the hood and expect to make any money when the lowlifes are robbing you blind? Are you that stupid? Hire some security! Idiot!
Soooo tiring and painful going to the Caseys on Ingersoll in Des Moines, IA If you don't want to punch in my phone # for Rewards, while your busy texting on your cell phone, don't bother asking me if I have Caseys rewards, forgot my glasses that day, forgive me. And ..oh.. show me where the bags are, I'll gladly bag up my own items. I'd rather not bother you as you stare at me, as if i can magically will my items into a bag. Thank God there is a QT, just down the street.
I came in the store at 4:30am Monday morning October 7, 2024 to buy coffee. After purchase. I set down back on the table area. I realized I needed more sugar and I wanted to check my bank balance in the ATM which was next to where the sugar was. After I finished I went and sit back in the table area. 15 seconds later the o l d gray headed woman that was a clerk came running around the corner and started yelling at me that I needed to pay for my 2nd cup I f coffee and accused of theft with her comments. Way way.out of line. Darla the manager needs to fire that idiot. I was totally embarrassed and angry.
They charged 150.00 to my debit then refunded back the money minus cost of gas. Called and told them will no longer buy anything from them. What a horrible practice! Was a rewards customer but done doing business with them.
The Amelia store is horrible. The guy that is working Monday night 08/05 is down right rude and mean and the way he talks to customers I will never ever go back to that store.
This is more from a former employee than a customer stand point, but apparently the Monticello, IN Casey's now condones sexual misconduct in the workplace. They decided it was ok for a manager to go around showing pics of male genitalia to employees wether they wanted to see it or not. The manager in question (Carol Smoot) was informed of there being a case against her and told who it was. She then proceeded to retaliate as expected. Now my wife no longer works there after three years because a manager that ruined her previous store is aloud to break every rule in the handbook. She also has a case against her, where she put her hands on an employee (my wife's sister) and got away with it. I don't know what is going on in these stores, but they really need to get a hold on their managers before one tries something with the wrong person who fights back. Just saying. I feel like Casey's and their HR department could use a little investigations. I will update when we hear back from the surgeon general and the lawyer we contacted.
My Dad ordered a taco pizza last night and 20 minutes later I arrived to pick it up and the cook looked up from his phone for a moment and informed me that he had personal problems and could not make the pizza. The cashier was not helpful, both seemed to have personal problems that were more important. Both were more concerned about what was happening on their phones to be bothered. The store was not busy, I was the only customer in the store. There were no other orders. The kitchen looked ready to close for the night at 8:40pm. Personal problems should be left at home.
Found a $ 150.00 charge on my debit card to Casey called my bank . They told me that they had been aware of Casey’s doing that to random people . So I asked a assistant manager at Casey’s she said yes they do $ 50 -100 - and 150 dollar and after 2 -3 days it comes off your card . What are they doing with a unauthorized charge on my card . Some people just may not have the money for them to randomly play games . Not my case but I’m sure there are some .
Casey says the greediestCasey is the greediest convenience their gas is always higher than anybody else they're merchandise is 300% markup why do people shop there
All I want Too do is talk with a live person In Celina, Ohio, but they’re not taking orders so they’re automated machine is sending me to the kitchen phone. I want to talk to the cashier. They don’t have a local number and nobody’s answering in the kitchen because they’re not taking orders and their food is very BLAND Their butter is gross on the morning pizza The chicken fingers are bland unless you bring them home and reheat them after making them cold and put salt on it
Casey's General Stores is a convenience store chain that operates primarily in the Midwest region of the United States. The company offers a variety of products and services, including grocery items, snacks, beverages, and prepared foods. Known for their pizza and fresh food offerings, Casey's aims to provide customers with a quick and convenient shopping experience. The target market for Casey's General Stores includes local residents, travelers, and commuters seeking easy access to everyday essentials. The company emphasizes its commitment to community engagement and customer satisfaction, making it a familiar choice for convenience needs. With a presence in multiple states, Casey's continues to expand its offerings to meet the evolving demands of its diverse customer base.
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